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Customer Service Coordinator Jobs in Decatur, TX

Denton County MHMR

HCS Service Coordinator

Denton, TX

$18.50 - $23.50/hr

HCS Service Coordinator Under direction of the Waiver Program Manager and within federal, state, and local guidelines, performs routine work meeting the needs of individuals with developmental ...

Denton County MHMR

IDD Service Coordinator

Denton, TX

$18.50 - $23.50/hr

IDD Service Coordinator Under direction of the Waiver Program Manager and within federal, state, and local guidelines, performs routine work meeting the needs of individuals with developmental ...

MHMR of Tarrant County

Service Coordinator

Fort Worth, TX · On-site

$19 - $24/hr

Description As a Service Coordinator, you are more than a case manager- you are the person helping individuals turn their goals into real opportunities and meaningful progress. You will work directly ...

US LBM

Installation Service Coordinator

Roanoke, TX · On-site

$18.50 - $23.25/hr

Installation Service Coordinator The Installation Service Coordinator works with the Installation ... This person will provide exceptional customer service to deliver products and services on time and ...

Hope's Global Getaways

Customer Care Coordinator

Denton, TX · Remote

$17 - $22/hr

About the job Customer Care Coordinator Position Summary We are currently seeking organized and ... Respond to service-related questions through phone, email, and online messaging tools * Maintain ...

MHMR of Tarrant County

Service Coordinator PT

Fort Worth, TX · On-site

$19 - $24/hr

In Tarrant County, individuals receiving services under HCS, TxHmL, and GR CFC programs are each assigned a Service Coordinator (SC). The SC assists individuals in identifying and expressing their ...

Ariat

Customer Experience Coordinator

Haslet, TX · On-site

$20 - $25/hr

Identifying required Value-Added Services (VAS) and initiate setup requests * Managing VAS updates ... Coordinating with customers, Sales, and DCs to resolve shipping, EDI, and order issues * Owning and ...

Ariat

Customer Experience Coordinator

Haslet, TX

$20 - $25/hr

Identifying required Value-Added Services (VAS) and initiate setup requests * Managing VAS updates ... Coordinating with customers, Sales, and DCs to resolve shipping, EDI, and order issues * Owning and ...

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All JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Decatur, TX

Customer Service Coordinator information

See Decatur, TX salary details

$11

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service coordinator in Decatur, TX is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.19 per hour, depending on experience, location, and employer.

What Is a Customer Service Coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the role of a customer service coordinator?

A customer service coordinator manages customer interactions, resolves issues, and ensures customer satisfaction. They often handle inquiries via phone, email, or chat, maintain records using customer relationship management (CRM) tools, and coordinate with other departments to address customer needs efficiently.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

Is CSR a good entry level position?

Customer Service Coordinator roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles can provide valuable experience in customer relations, teamwork, and using customer management software, making them suitable for individuals starting their careers. However, the suitability depends on the individual's skills and career goals.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or financial advisors. These positions often require advanced skills, extensive experience, and sometimes certification or licensing, and may involve project-based or commission-based compensation structures.

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

What is a customer service coordinator?

A customer service coordinator is a professional responsible for managing customer interactions, resolving issues, and ensuring customer satisfaction. They often handle communication via phone, email, or chat, and may use customer relationship management (CRM) software to track and address customer needs efficiently.
More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Decatur, TX? The most popular types of Customer Service jobs in Decatur, TX are:
What job categories do people searching Customer Service Coordinator jobs in Decatur, TX look for? The top searched job categories for Customer Service Coordinator jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Customer Service Coordinator jobs? Cities near Decatur, TX with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Decatur, TX as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,696 per year, or $18.1 per hour.

Customer Service Training Coordinator (FBO)

Alliance Aviation Services

Fort Worth, TX • On-site

$16.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Company Overview:
Alliance Aviation Services is an award-winning Fixed Base Operation (FBO) located at Perot Field Fort Worth Alliance Airport. We support a diverse mix of civilian, military, and cargo aircraft operations while delivering a high level of service, safety, and operational excellence. Our team operates in a fast-paced aviation environment where precision, professionalism, and safety are critical to every operation
Position Summary:
Alliance Aviation Services is seeking a knowledgeable, organized and professional individual to serve as the Customer Service Training Coordinator. This role is responsible for providing structured, on-the-job training for Customer Service Representatives (CSRs) while managing training documentation, Standard Operating Procedures (SOPs), and employee training compliance. The position ensures consistency in service delivery, operational accuracy, and alignment with company and airport standards.
The Training Coordinator works closely with Customer Service Leadership to develop team members through hands-on instruction, reinforce a culture of safety and professionalism, and uphold Alliance's high standard of premium customer service. This role sets the standard for premium hospitality, professional communication, and proactive customer care for flight crews, passengers, military personnel, and internal partners. The ideal candidate thrives in a fast-paced aviation environment, demonstrates strong communication skills, and is passionate about developing team members through hands-on training.
Responsibilities:
  • Lead structured on-boarding of new employees including but not limited to, establishing training schedule, delivering new-hire orientation, training schedules, and facility/airport familiarization.
  • Deliver classroom and hands-on, on-the-job training for Customer Service Representatives, during onboarding and ongoing operations.
  • Develop and maintain standardized training plans, checklists, and milestone tracking for all new hires.
  • Coach and mentor Customer Service Representatives while providing performance feedback to reinforce service expectations and operational procedures.
  • Transition trainees to designated peer trainers or team Leads for continued development while maintaining oversight of progress and completion of required milestones.
  • Evaluate trainee performance and provide input on readiness for independent duty; recommend additional training or corrective action when needed.
  • Maintain visibility into all trainee progress and ensure training is completed in a timely, consistent manner.
  • Manage, review, and update Customer Service-related SOPs to ensure accuracy and consistency.
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Maintain accessibility and proper communication of SOP updates to team members.
  • Track and document employee training completion, certifications, and recurrent training requirements.
  • Maintain organized and accurate training records for compliance and audit purposes.
  • Coordinate refresher training and required recertifications for existing staff.
  • Support internal and external audits, inspections, or reviews by providing training documentation and attending audits when needed.
  • Collaborate with leadership to identify training needs and operational improvement opportunities.
  • Assist with the development of training materials, manuals, job aids, and reference guides.
  • Reinforce a culture of safety, professionalism, teamwork and continuous improvement.
  • Prepare and present training updates or materials during team or quarterly meetings.
  • Ensure training aligns with company service standards and customer expectations.
  • Stays current on industry trends related to service, operations and training opportunities.
  • Fills in at Customer Service desk to provide additional staffing and assistance as needed and/or requested.
  • Performs related duties as assigned, contributing to both training initiatives and overall team operations to support consistent, high-quality customer experience.

Service Excellence & Operational Integration:
  • Set and model the standard for premium hospitality, professionalism, and proactive customer service.
  • Train team members on delivering a high-touch experience for pilots, passengers, military personnel, and VIP guests.
  • Reinforce service recovery techniques and the ability to adapt to changing customer needs in a dynamic environment.
  • Maintain active involvement in front-line operations to ensure training reflects current practices and expectations.

SOP & Standards Management:
  • Develop, review, and maintain Customer Service-related Standard Operating Procedures (SOPs).
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Communicate SOP updates clearly and ensure accessibility to all team members.
  • Partner with leadership to identify gaps and continuously improve processes, training materials, and service delivery.

Required Skills and Abilities:
  • Strong verbal and written communication skills with the ability to train and influence others.
  • Proven ability to coach, mentor, and develop team members in a hands-on environment.
  • Maintaining composure with VIPs, crews, delays, emergencies and last-minute changes.
  • Strong organizational skills with attention to detail and documentation accuracy.
  • Proficiency in MS Office
  • Ability to operate VHF and Two-Way Radios.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to work flexible hours, weekends, holidays, and irregular operations
  • Ability to multitask during peak traffic periods
  • Ability to stand, walk, and move throughout office, terminal, and ramp-adjacent areas for extended periods.
  • Ability to lift training materials up to 50 lbs.
  • Ability to work collaboratively across teams and departments.

Education and Experience:
  • High School diploma or equivalent required.
    Previous FBO, aviation customer service, or operations experience required.
  • Prior training, lead, or supervisory experience preferred.
  • Experience with SOP development or training compliance tracking preferred.
  • Preferred familiarization with:
    • X-1 Software
    • FlightBridge
    • ADS-B

Why This Role Matters:
This position plays a critical role in shaping the customer experience at Alliance Aviation Services. By developing confident, capable, and service-focused team members, the Customer Service Training Coordinator ensures consistency, professionalism, and operational excellence across every customer interaction.
Benefits Highlights:
  • Medical, dental, and vision insurance options
  • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) dependent on plan elections
  • Paid time off, holidays, and floating holidays
  • Paid parental and family caregiver leave
  • Mental health and wellness resources
  • Life insurance and disability coverage
  • 401(k) retirement plan with company match
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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