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Customer Service Chat Support Jobs in Michigan (NOW HIRING)

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... and coordinating service schedules for our drivers. This position requires a proactive, self ... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

This role combines customer support with product and data management responsibilities. The ideal ... Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Adecco

Customer Service Representative

Lansing, MI · On-site

$19/hr

As a Customer Service Agent, you'll play an important role in supporting customers, resolving ... Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Adecco

Customer Service Representative

Lansing, MI · On-site

$19/hr

As a Customer Service Agent, you'll play an important role in supporting customers, resolving ... Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

Customer Service Representative (04DBI) US-MI- DearbornDescription Drive your career forward with ... supporting them by phone, video chat, or online messaging. During a Typical Day, You'll * Deliver ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative working onsite in Allen Park, Michigan , you'll be part of ... supporting them by phone, video chat, or online messaging. During a Typical Day, You'll * Deliver ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Michigan

Customer Service Chat Support information

See Michigan salary details

$10

$16

$24

How much do customer service chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service chat support in Michigan is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Michigan?

For Customer Service Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Michigan look for?

The top searched job categories for Customer Service Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Chat Support jobs?

Cities in Michigan with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,799 per year, or $16.7 per hour.

Customer Service Representative

Liquid Brand

Wyoming, MI • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Solutions & Dispatcher Role

We are seeking a motivated and organized professional to fill a dual-role position combining Customer Solutions Representative and Dispatcher responsibilities. This individual will play a key role in ensuring customer satisfaction and efficient operations by managing customer communications and coordinating service schedules for our drivers. This position requires a proactive, self-starter with excellent communication, problem-solving, and organizational skills.

Customer Solutions:

- Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a professional and friendly manner.

- Listen to and address customer inquiries, complaints, and requests with high levels of professionalism and satisfaction.

- Use case management systems to document, track, and resolve customer concerns.

- Confirm understanding of customer needs to provide tailored solutions.

Dispatching:

- Coordinate daily activities and schedules for drivers to ensure productivity and quality.

- Optimize routing and dispatch efficiencies for service calls across various divisions.

- Respond promptly to service requests, complaints, and concerns to ensure timely resolution.

- Maintain compliance with safety standards, including hours of service for drivers.

- Manage weekend and on-call driver schedules as needed.

Qualifications:

- Experience:

  • - 1 year of phone-based customer service or dispatching experience (preferred in HVAC, plumbing, or similar trade industries).
  • - Experience with multi-line phone systems and scheduling software.

- Skills:

  • - Strong verbal, written, and analytical communication skills.
  • - Proficient in Microsoft Office (Outlook, Excel, Word).
  • - Geographic knowledge of the Fraser, MI area and surrounding regions.
  • - Exceptional multitasking and problem-solving abilities.
  • - Ability to work efficiently both independently and as part of a team.

Benefits:

  • - 401(k) with matching.
  • - Medical, dental, and vision insurance.
  • - Paid time off and holidays.
  • - Employee referral program.

Growth Opportunities: Professional development and advancement within the company.

Recognition: Awards and recognition for exceptional performance.

Dover Grease Traps is a leading provider of commercial and industrial plumbing, drain cleaning and grease trap cleaning services. Known for innovative solutions and exceptional customer service, Dover Grease Traps is committed to creating a collaborative and rewarding work environment for its employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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