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Customer Service Assistant Jobs in Waterloo, ON (NOW HIRING)

Magna

Customer Service Administrator

Guelph, ON

CA$60K - CA$80K/yr

Previous experience in a customer service/administrative role preferred * Previous experience with ... to assist in the initial screening of applications submitted through our Workday system. These ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Waterloo, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Brantford, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Elmira, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Guelph, ON

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Brantford, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Paris, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Brantford, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Cambridge, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Guelph, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Cambridge, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Aspire Lifestyles

Be Seen First

Remote Customer Service Representative

Kitchener, ON · Remote

CA$20 - CA$22/hr

... Assist customers with travel-related or lifestyle loyalty program needs · Document interactions and manage cases using company systems · Maintain quality standards while meeting service and ...

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, ON?

The most popular types of Customer Service jobs in Waterloo, ON are:

What are popular job titles related to Customer Service Assistant jobs in Waterloo, ON?

For Customer Service Assistant jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Waterloo, ON look for?

The top searched job categories for Customer Service Assistant jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Customer Service Assistant jobs?

Cities near Waterloo, ON with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Administrator

Magna

Guelph, ON

CA$60K - CA$80K/yr

Full-time

Re-posted 27 days ago

Key responsibilities

  • Maintains accurate paperwork, reports, and information regarding shipment of customer requirements

  • Creates and maintains trucking schedules and follows up on them as needed

  • Responds to issues with critical parts and communicates relevant product information to customers

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

  • Immediate, open temporary position (one year requirement)
  • $60,000 - $80,000
  • Grade 12 education or equivalent required
  • Completion of diploma in Material Management, Supply Chain/Logistics or related field an asset
  • Previous experience in a customer service/administrative role preferred
  • Previous experience with Mapics (or similar system) and Microsoft Excel required
  • Previous experience with Chrysler CMS or SMART system an asset
  • Previous experience with DDL and Future III and AS 400 an asset
  • Excellent verbal and written communication skills
  • Friendly telephone manner and effective interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Ability to work independently with minimal supervision
  • Problem solving skills to deal with issues as they arise

MAIN DUTIES:

  • Maintains accurate paperwork, reports and information regarding shipment of customer requirements
  • Creates and maintains trucking schedule. Follows up on schedule when required
  • Communicate all relevant product information; customer requirements, shipment status, shortages, customer risk
  • Responds immediately to any issues that arise with critical parts
  • Oversees internal and external customer requests. Follows up on completion of all requests
  • Maintains customer service delivery standards to ensure target of 100% Delivery Performance is met
  • Monitors and maintains customer-based programs
  • Investigates inventory issues as required
  • Participates in team meetings and continuous improvement initiatives
  • Perform other duties as required
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

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