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Customer Service Assistant Jobs in Reston, VA (NOW HIRING)

Dexis

Facilities Service Assistant

Washington, DC

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

Sherwin-Williams

Customer Service Specialist

Washington, DC · On-site

$19.25 - $25.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

New

Sherwin-Williams

Customer Service Specialist

Gaithersburg, MD · On-site

$18.50 - $24.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$18.30/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Manassas, VA · On-site

$17 - $22.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$17 - $22.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$18.30/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

DEXIS

Facilities Service Assistant

Washington, DC · On-site

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

Costco Wholesale Corporation

Food Service Assistant

Wheaton, MD · On-site

$15.50 - $19.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Lanham, MD · On-site

$15 - $19/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

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Customer Service Assistant information

See Reston, VA salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service assistant in Reston, VA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
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For Customer Service Assistant jobs in Reston, VA, the most frequently searched job titles are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,332 per year, or $20.8 per hour.

Facilities Service Assistant

Dexis

Washington, DC

$42K - $52K/yr

Full-time

Posted 7 days ago

Job description

Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.

About the Position

Dexis is seeking qualified Facilities Service Assistants to support the U.S. International Development Finance Corporation (DFC) in Washington, DC. This position provides operational and facility support services, including mail and courier operations, office supply management, conference room support, workplace coordination, reception coverage, and related administrative functions. This position requires onsite presence 5 days per week with no exceptions for telework.

This position is contingent upon contract award.

Responsibilities
  • Receive, sort, process, and distribute incoming and outgoing mail and packages.
  • Provide courier and document delivery services.
  • Manage office supply inventories and distribution.
  • Support office moves, workspace reconfigurations, and conference room setups.
  • Coordinate service requests and facility-related issues.
  • Provide reception and visitor support as needed.
  • Maintain records, inventory logs, and operational tracking systems.
  • Serve as primary or backup driver for senior officials when authorized.
  • Ensure compliance with safety, security, and visitor management procedures.
Qualifications
  • High school diploma or equivalent.
  • Minimum two (2) years of relevant experience in facilities, operations, mail management, warehouse management, building management, project support, or related fields.
  • Strong customer service and communication skills.
  • Experience supporting workplace operations, records management, inventory control, or facilities coordination.
  • Valid state driver's license and ability to maintain driving eligibility throughout employment.
  • U.S. citizenship.
  • Ability to obtain and maintain a Public Trust clearance.
  • Ability to work onsite 5 days per week.
Preferred Qualifications
  • Experience supporting federal agencies.
  • Experience with work-order, maintenance, or service request systems.
  • Experience supporting executive offices or senior leadership environments.

Dexis is on a mission to help solve today's most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is "find a way or make a way" — that's how Dexis goes "all in." How will you?

If you are passionate about this opportunity, apply now!

Only those applicants who meet the above criteria will be contacted for interview.

Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks.