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Customer Service Assessment Jobs in Indiana (NOW HIRING)

Home Depot

Customer Service/Sales

Evansville, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Merrillville, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Crawfordsville, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Schererville, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Hammond, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

New Albany, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Jasper, IN

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Lafayette, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Greenwood, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Valparaiso, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Greenfield, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Auburn, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Indianapolis, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Fort Wayne, IN

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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Showing results 21-40

All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Indiana

Customer Service Assessment information

See Indiana salary details

$9

$17

$25

How much do customer service assessment jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service assessment in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.
What are popular job titles related to Customer Service Assessment jobs in Indiana? For Customer Service Assessment jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Assessment jobs in Indiana look for? The top searched job categories for Customer Service Assessment jobs in Indiana are:
Customer Service Assessment jobs near you
Infographic showing various Customer Service Assessment job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

Matthews International Corporation Supplemental Unemployment Benefit Trust

Aurora, IN • On-site

$14.50 - $19.75/hr

Other

Re-posted 6 days ago

Job description

Customer Service Representative

Brand: Matthews Memorialization

Line of Business: Funeral Home

Location: Aurora, IN, US, 47001

POSITION SUMMARY

The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.

JOB RESPONSIBILITIES

  • Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
  • Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Ensure order instructions and information are submitted accurately and per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Additional duties as assigned.

ADDITIONAL RESPONSIBILITIES

QUALIFICATIONS / REQUIREMENTS

  • High School Diploma or GED
  • Associate Degree or equivalent from two-year college or technical school preferred.
  • 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Ability to work overtime as necessary.

ADDITIONAL QUALIFICATIONS

PHYSICAL ASPECTS / WORK ENVIRONMENT

Regularly required to stand; walk; sit; and talk, hear and see. Occasionally lift and/or move up to 10 pounds. * Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value-driven programs and services. Matthews Memorialization is a Matthews International (MATW) company.

Matthews International is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws. Minorities/Women/Veterans/Disabled are encouraged to apply. If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.

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