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Customer Service Account Manager Jobs in Reston, VA

Price Modern

Account Manager

Washington, DC · On-site

$90K - $140K/yr

Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size ...

Jinfonet

Account Manager

Mclean, VA · On-site

Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success. The CAM will manage a large portfolio of ...

Jinfonet

Account Manager

Mclean, VA · On-site

Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success. The CAM will manage a large portfolio of ...

Price Modern

Account Manager

Washington, DC · On-site

$90K - $140K/yr

Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size ...

Jinfonet

Account Manager

Mclean, VA

Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success. The CAM will manage a large portfolio of ...

Kastle Systems

Account Manager

Falls Church, VA · On-site

... our customers' best service provider and to ensure that their security the most effective ... all managed accounts. Cross-Functional Collaboration • Collaborate with Business Development ...

Kastle Systems

Account Manager

Falls Church, VA · Remote

... our customers' best service provider and to ensure that their security the most effective ... all managed accounts. Cross-Functional Collaboration · Collaborate with Business Development ...

MR Fairfax

Personal Lines Account Manager

Herndon, VA · On-site

$46K - $62K/yr

Personal Lines Account Manager Personal Lines Account Manager Our Reston/Herndon- based independent ... Customer service oriented * Organized and able to multi-task * Must be detail oriented * Excellent ...

BraveView, Inc.

Account Manager, Manassas

Manassas, VA · On-site

$80K - $90K/yr

Account Manager - Commercial Landscape Location: Manassas, VA Compensation & Benefits * Base Salary ... Serve as the main point of contact for customer issues and service adjustments * Drive enhancement ...

Shepherd Electric Supply

Account Manager

Sterling, VA · On-site

$40K - $60K/yr

Job Title: (S) Account Manager Overview: * Manages the service or sale of a portfolio of accounts ... customer service and extensive inventory. We have a rich history of partnering with industry ...

Shepherd Electric Supply

Account Manager

Sterling, VA

$40K - $60K/yr

Job Title: (S) Account Manager Overview: * Manages the service or sale of a portfolio of accounts ... customer service and extensive inventory. We have a rich history of partnering with industry ...

New

BraveView, Inc.

Account Manager, Manassas

Manassas, VA · On-site

$80K - $90K/yr

Account Manager - Commercial Landscape Location: Manassas, VA Compensation & Benefits * Base Salary ... Serve as the main point of contact for customer issues and service adjustments * Drive enhancement ...

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Showing results 41-60

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Reston, VA

Customer Service Account Manager information

See Reston, VA salary details

$27K

$49.2K

$78K

How much do customer service account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service account manager in Reston, VA is $49,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $56,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What are popular job titles related to Customer Service Account Manager jobs in Reston, VA? For Customer Service Account Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Reston, VA look for? The top searched job categories for Customer Service Account Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Account Manager jobs? Cities near Reston, VA with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you

Account Manager

Price Modern

Washington, DC • On-site

$90K - $140K/yr

Full-time

Re-posted 13 days ago

Job description

Description

Purpose: 

Manages multiple projects and daily requests for larger, strategic accounts. Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size and type of account.


Roles & Responsibilities:

  • Single point of contact for client and all dealer activities / services. 
  • Maintain comprehensive knowledge of the clients and company needs, goals, philosophy and adhere to all business practices and performance standards 
  • Responsible for developing the client relationship and fostering respect and trust with on -site personnel and partners (contractors, A&D firms, IT, etc)
  • Foster new project / support opportunities by meeting with the client on a regular basis. Actively listen, conducting thorough needs assessments, consult on workstyles / furniture solutions and dealer services
  • Make persuasive presentations on products and services (written, graphic and electronic formats)
  • Create or manage completion of detailed, accurate and branded proposals
  • Attend project progress meetings as required
  • Collaborate with internal / external resources on project scope to develop resources, schedules and costs. 
  • Site supervision required for deliveries & installations to assure accurate and satisfactory completion
  • Provide timely/complete information for client/vendor activation, credit checks, etc.
  • Accountable for the management and success of your project team and overall client satisfaction 
  • Accepts responsibility for the accuracy of project specifications through detailed reviews 
  • Ensures receipt of all required documentation; signed proposals, T&C, client PO's and deposits
  • Stays involved throughout project implementation to stay ahead of issues and identify COS
  • Available, responsive and timely to customer inquiries and needs
  • Regular customer follow-up regarding after sale support to assure customer satisfaction
  • Ensures the client is updated regularly on project progress and order status
  • Assist accounting in resolving late receivables or client credit issues
  • Meets monthly, quarterly and yearly sales objectives; volumes, margins, etc.
  • Provides accurate and regular reports on forecasts and leads
  • Assist sales management as needed, with contract development / negotiations
  • Attend or seek out training opportunities to support account and personal growth
  • Extensive knowledge of products, features, application and technical capabilities
  • Working knowledge of all roles and processes
  • Knowledge of workplace innovations / trends (Well, LEED, ergonomics, technology, work styles)
  • Other duties as assigned

Requirements

Training, Education, Experience, Skills:

  • Bachelor's degree in Business Administration, Project Management or similar
  • 3-5 yrs commercial furniture sales / project management experience or similar
  • Exceptional math and interpersonal skills, attention to detail and a great listener
  • Fast-paced work environment with simultaneous projects and challenging deadlines 
  • Ability to learn and adapt to new software technologies
  • Proficient skills in Project Spec and MS Office (Outlook, Word, Excel, PowerPoint)
  • Desire to work in a collaborative, innovative, and team-oriented environment

Apply