Customer Service Account Manager Jobs in Reston, VA

Account Manager ? Washington, D.C. and Surrounding Area

WHY APEX WATER AND PROCESS?

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We?re a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you?ll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you?ll start accruing paid time off from day one! Don?t miss out ? apply today and start your journey with Team Apex!

JOB SUMMARY

We are seeking an Account Manager to join our team and cover Washington, D.C., and the surrounding area! The primary function of the Account Manager will be to maintain and expand the Company?s business base by maximizing the profitability of assigned customer accounts and also helping the Company grow by soliciting new business! The Account Manager will use their sales expertise and technical knowledge about the water treatment industry to recommend and apply basic water treatment applications and solutions, as well as communicate program results to Company leadership and customers. 

ESSENTIAL JOB RESPONSIBILITIES:

• Manage existing customer base and grow territory with the help of the leadership team  
• Interact with site personnel in various departments to sell and support Company's water treatment products and services for boiler, cooling, RO, process, and drinking water systems at numerous customer locations in a number of industries 
• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges  
• Assist with chemical feed and inventory management 
• Participate in delivery, installation, commissioning and repair of systems at customer sites
• Manage and place orders, track inventory and usage of product at each customer site and serve as the general face of the Company to assigned customer base
• Deliver value to customer base by conducting routine service and business reviews, as clear and consistent communication with customers is a key component of the Company?s culture 
• Maintain an organized approach to daily work, ensuring tasks are prioritized and completed efficiently
• Complete detailed service reports and deliver them to customers within 24 hours of each service visit 
• Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times  
• Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company?s continuous online training and mentorship opportunities  
• Be a team player and mentor to the team  
• Keep vehicle in good operating condition and keep up with recommended maintenance as needed
• Local/regional travel is expected and ongoing, including up to 10% overnight travel
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent  
• General knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems  
• Prior work experience in a technical sales role
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
• Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
• Ability and willingness to be trained in on and perform equipment installation, commissioning, and repair at customer sites
• Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems  
• Ability to work independently and effectively plan, organize and execute activities  
• Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50lbs. without assistance 
• Valid driver?s license and willingness to abide by Company standards for operating a motor vehicle  
• Ability to pass a respirator fit test and wear a half-or full-face respirator
• Ability and willingness to be away from home for overnight travel ? up to three (3) nights/month 

PREFERRED QUALIFICATIONS:

• Bachelor?s degree in Engineering, Chemistry or other relevant field of study 
• Past work experience in technical sales and service in industrial water treatment or specialty chemicals industry  
• Familiarity with water treatment industry regulations and standards
• Advanced certifications or training in water treatment technologies

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.