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Customer Service Account Manager Jobs in Baton Rouge, LA

REV

Strategic Account Manager

Gonzales, LA · On-site

The Account Manager is responsible for direct sales to new and existing customers. Product ... Sells business products and services to new and existing business customers * Prospect in assigned ...

REV

Strategic Account Manager

Gonzales, LA

The Account Manager is responsible for direct sales to new and existing customers. Product ... Sells business products and services to new and existing business customers * Prospect in assigned ...

Massey Services

Be Seen First

Commercial Account Manager

Baton Rouge, LA · On-site

$55K - $65K/yr

Consistent in providing exceptional customer service. Working in a fast paced environment that will open many door of opportunities for upward advancement. As an Account Manager we give you access to ...

LIFESHARE BLOOD CENTER

Account Manager

Baton Rouge, LA · On-site

$44K - $52K/yr

Proven ability to communicate effectively with donor services team leaders LEVEL III: All of the above, plus * Helps develop, mentor and coach newer Account Managers under the direction of the ...

LifeShare

Account Manager

Baton Rouge, LA · On-site

$44K/yr

Proven ability to communicate effectively with donor services team leaders LEVEL III: All of the above, plus * Helps develop, mentor and coach newer Account Managers under the direction of the ...

Airgas

Medical Account Manager

Baton Rouge, LA · On-site

R10097446 Medical Account Manager (Open) Location: Baton Rouge, LA - Pecue - Retail shop How will ... customer service and satisfaction. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is ...

ABB

Account Manager

Baton Rouge, LA · On-site

Account Manager At ABB, we help industries run leaner and cleanerand every person here makes that ... Sells products/systems/services to customers, focusing on volume, mix and profitability targets for ...

The Moran Group

Account Manager

Baton Rouge, LA · On-site

The Account Manager is a core driver of client success at The Moran Group. This role is ideal for ... Proven client service experience * Strong attention to detail and follow-through * Strategic ...

The Moran Group

Account Manager

Baton Rouge, LA · On-site

The Account Manager is a core driver of client success at The Moran Group. This role is ideal for ... Proven client service experience * Strong attention to detail and follow-through * Strategic ...

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Showing results 21-40

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Baton Rouge, LA

Customer Service Account Manager information

See Baton Rouge, LA salary details

$25K

$45.4K

$72K

How much do customer service account manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service account manager in Baton Rouge, LA is $45,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What are popular job titles related to Customer Service Account Manager jobs in Baton Rouge, LA? For Customer Service Account Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Baton Rouge, LA look for? The top searched job categories for Customer Service Account Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Service Account Manager jobs? Cities near Baton Rouge, LA with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,133 per year, or $17.9 per hour.

Strategic Account Manager

REV

Gonzales, LA • On-site

Per diem

Re-posted 26 days ago

Job description

JOB SUMMARY: The Account Manager is responsible for direct sales to new and existing customers. Product offerings include but are not limited to: Voice Telecommunications services for Business (SIP, Hosted Voice, ISDN PRN, and Analog services), WAN/MAN Networking and Internet.
Levels of Account Managers:
  • Strategic Account Manager
  • Sr. Strategic Account Manager
  • Major Account Manager
  • Named Account Manager

Note - A different quota corresponds with each level
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
  • Creates and maintains long term relationships with business customer authorized representatives
  • Maintains customer retention and revenue
  • Performs regular (annual and/or quarterly) account reviews for strategic customer accounts
  • Sells business products and services to new and existing business customers
  • Prospect in assigned territory to identify business customer product needs and negotiate/execute service agreements
  • Tracks and renews long-term service agreements
  • Reviews strategic customer invoices as needed for quality assurance purposes
  • Responds via phone or email to customer inquiries
  • Handles incoming business sales calls while providing excellent customer service
  • Performs solution selling of business products/services via inbound and outbound calls
  • Meets with business customers face-to-face as needed or requested by customers
  • Develops creative business development and selling strategies including, but not limited to, lead generation, prospecting, sales funnel management, forecasting, account management, expansion of technical knowledge, presentation development and delivery, and closing business
  • Creatively identifies new sales opportunities by researching and targeting prospective companies and key contacts using all available resources: marketing leads, business intelligence tools/internet research, business referrals, etc.
  • Works with Sales Manager to identify and develop sales targets and strategies including identifying market trends and evaluating the competitive landscape
  • Simultaneously manages customer/prospect needs and expectations while meeting monthly, quarterly, and annual sales plan quotas
  • Performs a high volume of Business Development activities for prospects and current customers utilizing MS Office (Excel, Word, and Outlook) and Salesforce CRM to follow up on customer needs, maximize sales potential, and exceed sales quotas
  • Demonstrates the greatest ethical and business standards and acts with the highest degree of professional integrity
  • Represents Company products at pertinent industry events and tradeshows reinforcing Company/vendor relationships
  • Keeps Salesforce up to date with information regarding customer and prospect opportunities
  • Follows proper procedure and tasks for the closed order process
  • Attends and participates as appropriate in staff meetings and other meetings as necessary
  • Other duties as assigned

PERFORMANCE STANDARDS:
  • Goal oriented and self-motivated with a strong desire to succeed in a team atmosphere; action and solutions oriented
  • Detail oriented with exemplary organization and communication skills (written, verbal, and presentation) balanced with equally strong listening, interpersonal, and relationship-building skills
  • Energized by working in a fast-paced work environment
  • Displays confidence while interacting with business contacts at all levels of the organization
  • Exhibits strong integrity and possesses a high standard of accountability; honest, fair and ethical in all internal and external business dealings
  • Committed to quality and continuous improvement
  • Proactive in researching and profiling business prospects to identify key contacts and uncover potential sales opportunities; experienced with utilizing the internet and business intelligence tools for research and prospecting
  • Resourceful and creative with a proven ability to meet/exceed sales quotas including creative sales plans, independently identifies prospects and account objectives, displays willingness to make outbound calls for the purpose of prospecting for new business, developing current accounts, and proposing and closing business
  • Able to generate a high volume of activity to both prospects and current customers
  • Displays experience with MS Office (Excel, Word and Outlook) and CRM tools such as Salesforce.com
  • Has excellent communication and interpersonal skills
  • Ability to work with all levels of the organization

BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company.
QUALIFICATIONS & PREREQUISITES
Required
All Levels:
  • Must have a valid driver's license and reliable transportation
  • High school graduate or GED

Strategic Account Manager:
  • Minimum of 2 years' experience in Account Management and/or Customer Service required
  • Minimum of 2 years sales experience required

Sr. Strategic Account Manager:
  • 5 years of sales experience for a software and/or hardware solutions provider required

Preferred:
  • Prior sales experience in the telecom and/or datacenter industry
  • Experience using Salesforce or equivalent CRM application
  • Bachelor's Degree in business, marketing, or a related field

GENERAL INFORMATION:
This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.

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