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Telephone Customer Service Jobs in Baton Rouge, LA

Community Insurance Group LLC

Be Seen First

Customer Service Administrator

Baton Rouge, LA · On-site

$30K - $50K/yr

Answer and direct telephone calls professionally * Welcome clients and assist with general ... Excellent telephone, communication, and customer-service skills * Proficiency with Microsoft Word ...

New

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. * Identifies opportunities and recommends methods to improve service and work ...

Guaranty Bank

Customer Service Representative

New Roads, LA · On-site

$16.25 - $22/hr

Excellent telephone communication skills allow the CSRs to present themselves as experienced ... Customer Service Representative * Provide professional customer service which includes but is not ...

Guaranty Bank

Customer Service Representative

Maringouin, LA · On-site

$15.25 - $20.75/hr

Excellent telephone communication skills allow the CSRs to present themselves as experienced ... Customer Service Representative * Provide professional customer service which includes but is not ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Baton Rouge, LA

Telephone Customer Service information

See Baton Rouge, LA salary details

$9

$18

$25

How much do telephone customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for telephone customer service in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.

What are popular job titles related to Telephone Customer Service jobs in Baton Rouge, LA?

For Telephone Customer Service jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Baton Rouge, LA look for?

The top searched job categories for Telephone Customer Service jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Telephone Customer Service jobs?

Cities near Baton Rouge, LA with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Customer Service Administrator

Community Insurance Group LLC

Baton Rouge, LA • On-site

$30K - $50K/yr

Full-time

Retirement, PTO

Posted 3 days ago

New

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Job description

Community Insurance Group (CIG) is seeking a dependable, professional, and self-motivated Office Administrator to support our team and provide excellent service to our clients. An insurance license is not required for this position.

Responsibilities

  • Answer and direct telephone calls professionally
  • Welcome clients and assist with general questions
  • Schedule appointments and maintain calendars
  • Prepare correspondence, reports, and other documents
  • Enter and update client information accurately
  • Manage emails, files, office supplies, and daily administrative tasks
  • Provide administrative support to agents and management
  • Follow up with clients and route insurance-related questions to a licensed agent
  • Protect confidential client and company information
  • Help maintain an organized, efficient, and welcoming office

Qualifications

  • Excellent telephone, communication, and customer-service skills
  • Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
  • Strong organizational and time-management skills
  • Professional, dependable, and detail-oriented
  • Ability to work independently and take initiative
  • Comfortable managing multiple priorities in a busy office
  • Accurate computer, typing, and data-entry skills
  • Previous administrative or customer-service experience preferred
  • Insurance experience is helpful but not required
  • No insurance license required

Why Work at CIG?

Join CIG to build a rewarding career, grow professionally, and help families and businesses protect what matters most.

Community Insurance Group is an equal opportunity employer.