Customer Service Account Manager Jobs in Baton Rouge, LA

A3IM Field Account Manager

A3IM partners with customers to increase value, improve supplier relationships, reduce spend, optimize budgets, and improve operational efficiency. Through proven sourcing strategies, innovative technologies, market intelligence, and strong industry relationships, A3IM helps customers achieve sustainable savings and operational excellence. Our proactive approach supports maintenance activities, capital projects, turnarounds, warehouse inventory optimization, and procurement initiatives.

The Field Account Manager is responsible for developing and strengthening customer relationships while driving sales growth, program success, and customer satisfaction within assigned industrial accounts. This position serves as a trusted advisor to customers by identifying opportunities, supporting maintenance and project requirements, coordinating with strategic supplier partners, and delivering exceptional service. The ideal candidate possesses strong technical aptitude, excellent communication skills, and the ability to work effectively with customers, suppliers, and internal teams in a fast-paced industrial environment. This role requires regular interaction with instrumentation, maintenance, operations, and procurement personnel within chemical plants, refineries, and other industrial facilities.

How you’ll make an impact:

Customer Relationship Management

• Build and maintain strong relationships with customer stakeholders and decision makers
• Understand customer organizational structures, decision-making processes, priorities, and business objectives
• Conduct regular customer visits, discovery meetings, and site walk-throughs to identify opportunities and address challenges
• Serve as a trusted resource by providing timely, responsive, and reliable customer support
• Document customer requirements, action items, and follow-up activities to ensure successful execution

Sales and Business Development

• Drive growth through the sale of products and services within existing accounts and new customer opportunities
• Support Strategic Account Managers in developing, presenting, and executing annual business plans
• Identify and pursue opportunities related to maintenance activities, projects, turnarounds, and operational improvements
• Develop and support proposals, quotations, and solution recommendations
• Conduct product demonstrations and end-user training as required
• Participate in trade shows, customer events, and industry networking activities

Partner and Supplier Engagement

• Collaborate with manufacturers, distributors, and technical partners to develop mutually beneficial solutions
• Coordinate customer visits and joint sales activities with strategic supplier partners
• Work closely with technical partners to increase market share and align solutions with customer goals
• Foster strong supplier relationships that support customer success and business growth

Program and Account Management

• Review service-level performance metrics and identify opportunities for continuous improvement
• Work with commercial teams to ensure pricing agreements and contracts are accurate, comprehensive, and aligned with customer requirements
• Support implementation and ongoing management of customer programs and initiatives
• Maintain accurate account activity, opportunity tracking, and customer records

Professional Development

• Continuously expand technical knowledge, industry expertise, and trusted advisor capabilities
• Stay current on industry trends, technologies, and customer applications
• Participate in training and development opportunities to enhance technical and commercial effectiveness

Skills you’ll need:

• Associate degree in a technical, business, or related field, or equivalent industry experience
• Minimum of five (5) years of industrial, instrumentation, maintenance, reliability, or related experience
• Knowledge of the oil & gas, chemical processing, refining, or renewable energy industries
• Strong technical aptitude and commitment to continuous learning
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, planning, and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
• Ability to work independently in a remote or field-based environment
• Valid driver's license and ability to travel to customer sites as required

Here’s what will set you apart:

• Bachelor's in Mechanical Engineering, Electrical Engineering, Business, or a related field
• Technical experience with instrumentation, including pressure, level, and flow measurement technologies
• Experience with process analyzers, valves, electrical products, or related technologies
• Experience supporting industrial maintenance, reliability, capital projects, or turnarounds

Core Competencies

• Customer Focus
• Relationship Building
• Business Development
• Technical Learning Agility
• Communication Skills
• Initiative and Self-Management
• Collaboration and Teamwork
• Strategic Thinking

Working Conditions

• Primarily field-based position with regular travel to customer facilities
• Frequent interaction with personnel in industrial environments, including chemical plants, refineries, and manufacturing facilities
• Occasional attendance at customer events, trade shows, and industry meetings

The Rewards

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Career Development and Training Opportunities

About A3IM

At A3IM our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people are safe to pursue their passions, to learn, to serve, and to share in the rewards from their combined efforts, they will win. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and industrial partners. We are here to help you achieve your goals. A3IM encourages continuous learning to grow your skills, expertise, and career with development opportunities across the industry. To learn more about A3IM and our culture, visit our website.

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