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Customer Satisfaction Manager Jobs in Indiana (NOW HIRING)

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Columbia City, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Mishawaka, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Tillman, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Auburn, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Bluffton, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Decatur, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

... customer satisfaction. Escalate as needed. * Provide customers with product information ... Oversee the end-to-end management of customer orders, from purchase order to final shipping ...

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Showing results 21-40

All JobsCustomer Satisfaction JobsCustomer Satisfaction Manager JobsCustomer Satisfaction Manager Jobs in Indiana

Customer Satisfaction Manager information

See Indiana salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer satisfaction manager in Indiana is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $31.11 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Indiana?

For Customer Satisfaction Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Indiana look for?

The top searched job categories for Customer Satisfaction Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Satisfaction Manager jobs?

Cities in Indiana with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,152 per year, or $25.1 per hour.

Restaurant Manager

Fort Wayne, IN • On-site

Wendy's
Food Services and Drinking Places • 10K+ employees
Learn more about Wendy'sexternal

Full-time

Re-posted 27 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,368 frontline employees who took The Breakroom Quiz

81st of 108 rated fast food restaurants

Job description

Fort Wayne, IN
Statement of Purpose:
In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant.
In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.
ACCOUNTABILITIES:
Sales and Profits
  • Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
  • Responsible for monthly review of budget and P&L.
  • Builds sales by promoting customer satisfaction.
  • Manages costs by monitoring crew prep, production, and procedures execution.
  • Tracks waste levels by using established procedures and monitoring crew position procedures.
  • Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
  • Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
  • Monitors food costs to eliminate waste and theft.

Quality
  • Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
  • Monitors product quality by managing crew performance and providing feedback.

Service
  • Takes service times and determines efficiency.
  • Trains crew to respond promptly to customer needs.
  • Trains crew in customer courtesy.
  • Takes corrective action with crew to improve service times.
  • Trains crew to solicit feedback to determine customer satisfaction.
  • Establishes and communicates daily S.O.S. goals.

Cleanliness
  • Trains crew to maintain restaurant cleanliness during shift.
  • Follows restaurant cleaning plan.
  • Directs crew to correct cleaning deficiencies.

Training
  • Trains crew in new products.
  • Assists General Manager in training new managers.
  • Trains crew using the Crew Orientation and Training process.
  • Trains new crew in initial position skills.
  • Cross-trains crew as necessary for efficient coverage of positions during shifts.
  • Recognizes high-performing crewmembers to General Manager or District Manager.

Controls
  • Follows flowcharts to ensure crew is meeting prep and production goals.
  • Monitors inventory levels to ensure product availability.
  • Completes physical inventory of product as defined by the General Manager.
  • Intake weekly food deliveries.
  • Maintains security of cash, product and equipment during shifts.
  • Follows restaurant priorities and plan established by the General Manager.
  • Ensures proper execution of standards and procedures when managing shifts.
  • Manages shift to Q.S.C. level of 80% or better.
  • Takes appropriate action when problems are anticipated or identified.

Policies and Procedures
  • Follows procedures outlined in the Operations manual.
  • Maintains safe working conditions in restaurant as outlined in company policies and procedures.
  • Follows company policy for cash control.
  • Reports accidents promptly and accurately.
  • Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
  • Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.

Administration
  • Performs administrative duties as required by the General Manager or District Manager.
  • Writes crew schedule to meet plans and objectives of General Manager or District Manager.
  • Complies with company standards for crew benefits if applicable.

Maintenance
  • Follows Preventative Maintenance Program.
  • Trains and monitors crew to maintain equipment.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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