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Customer Satisfaction Manager Jobs in Indiana (NOW HIRING)

OSV

Customer Satisfaction Representative

Huntington, IN · On-site

$18/hr

Use Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunitites * Meet defined metrics to maintain a high level of customer service

Grote Industries

Customer Success Manager

Madison, IN · On-site

... satisfaction and continuously refine how we serve our customers. They should bring the kind of ... management positions. Prior experience in the commercial semi-trailer industry is a plus. The ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

... satisfaction and continuously refine how we serve our customers. They should bring the kind of ... management positions. Prior experience in the commercial semi-trailer industry is a plus. The ...

groteindustries

Customer Success Manager

Madison, IN · On-site

... satisfaction and continuously refine how we serve our customers. They should bring the kind of ... management positions. Prior experience in the commercial semi-trailer industry is a plus. The ...

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Auburn, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Columbia City, IN

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendy's

Restaurant Manager

Fort Wayne, IN · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

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All JobsCustomer Satisfaction JobsCustomer Satisfaction Manager JobsCustomer Satisfaction Manager Jobs in Indiana

Customer Satisfaction Manager information

See Indiana salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer satisfaction manager in Indiana is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $31.11 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Indiana?

For Customer Satisfaction Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Indiana look for?

The top searched job categories for Customer Satisfaction Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Satisfaction Manager jobs?

Cities in Indiana with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,152 per year, or $25.1 per hour.

Customer Satisfaction Representative

Huntington, IN • On-site

Our Sunday Visitor, Inc.
Print Media Publishing • 201 - 500 employees
Learn more about Our Sunday Visitor, Inc.external

$18/hr

Full-time

Re-posted 23 days ago

Job description

The pay for this position is $18.00 an hour.

The position is responsible for fielding incoming customer service calls and emails; as well as make out-going calls as needed. Incumbent must have the ability to build relationships with customers for retention and growth. Incumbent will also up sell to customers to educate customers about products we offer and to increase sales.

Essential Job Functions (*=non-essential tasks):

  • Receive and make customer calls
  • Communicate friendly and professionally with customers via phone and email.
  • Develop good working relationships with the parishes and dioceses 
  • Develop a good working relationship with other departments and members of the management team
  • Ability to take and write up detailed orders
  • Use Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunitites
  • Meet defined metrics to maintain a high level of customer service
  • Process/Research all order requests
  • Resolve customer problems or issues in a timely manner and make follow up calls as needed
  • Up sell products and services to current customers and assign referral to sales when necessary
  • Follow up on all customer leads for current customers and give leads for new accounts to Sales
  • Must be able to maintain confidentiality to pricing information
  • Make customer care calls for retention and yearly goals
  • Other duties as assigned

Requirements:

Experience

  • Minimum of 2 years of experience in customer service is preferred
  • One to two years using CRM software preferred
  • Experience in a call center environment 

Education

  • High School Degree or equivalent is required
  • Associates Degree in a computer related or Organizational field preferred 

Skills and abilities:

  • Excellent verbal and written communication
  • Organized
  • Detail oriented
  • Self-starter
  • Friendly
  • Team Player
  • Proficient with Microsoft Word, Excel, and CRM
  • Accurate typing skills 

Working Environment

  • Hybrid: Position will work on-site at the Huntington, Indiana location 3 days per week
  • Incumbent will spend the vast majority of their time sitting and working on the computer and telephone 

Hours:

Monday – Friday 8:00 am – 5:00 pm est 

Supervisory Responsibilities:

  • none

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)