ZipRecruiter

Log In

1

Customer Returns Representative Jobs in Silver Spring, MD

InstantServe LLC

A004 - Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

The Customer Service Representative will be responsible for providing exceptional service to ... Process transactions, returns, and exchanges according to agency guidelines. f. Collaborate with ...

Ritchie Bros.

Customer Service Representative

Brandywine, MD

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... returns. RB Global full-time employees are offered medical, dental, vision, and basic life ... customer service representatives. * Previous work experience where you worked in-person with ...

Bethesda

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides the following representative services - Provides layaway services. Explains layaway ... returns price matching check cashing rain checks etc. Is empowered and responsible for resolving ...

Bethesda Corporate

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD · On-site

$17 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides the following representative services - Provides layaway services. Explains layaway ... returns price matching check cashing rain checks etc. Is empowered and responsible for resolving ...

Navy Exchange

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD · On-site

$17 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides the following representative services - Provides layaway services. Explains layaway ... returns price matching check cashing rain checks etc. Is empowered and responsible for resolving ...

U-Haul

Customer Service Representative

Upper Marlboro, MD · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Odenton, MD · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Herndon, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Falls Church, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Capitol Heights, MD · On-site

$15.30 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Springfield, VA

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Washington, DC · On-site

$18.40 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Falls Church, VA · On-site

$12.77 - $13.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Takoma Park, MD · On-site

$15.30 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Chantilly, VA

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Suitland, MD · On-site

$15.30 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

previous pagenext page

Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Silver Spring, MD

Customer Returns Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer returns representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer returns representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Silver Spring, MD?

For Customer Returns Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Silver Spring, MD look for?

The top searched job categories for Customer Returns Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Returns Representative jobs?

Cities near Silver Spring, MD with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Rep - Cashier

AHU Technologies, Inc.

Washington, DC • On-site

$20 - $23/hr

Other

Re-posted 22 days ago

Job description

Customer Service Representative - Cashier Traffic And Adjudication

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Assist customers with product information, order status, or any account-related issues. Resolve customer complaints and issues efficiently and empathetically, following agency procedures. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information. Process transactions, returns, and exchanges according to agency guidelines. Collaborate with other departments to address and resolve complex issues. Provide feedback to management on recurring customer concerns and suggest improvements. Stay informed about industry trends and best practices to enhance customer service quality. Perform other duties as assigned to support the customer service team.

Education: High School Diploma

Qualifications: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Attention to detail. Ability to handle sensitive information with confidentiality.

Skills Matrix: Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities.

Required: Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to handle sensitive information with confidentiality. High School diploma. Prior experience as a bank teller or in a related, customer-facing role.

Compensation: $20.00 - $23.00 per hour

Apply