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Customer Returns Representative Jobs in Silver Spring, MD

AHU Technologies Inc

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... returns, and exchanges according to agency guidelines. · Collaborate with other departments to ...

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... returns, and exchanges according to agency guidelines. • Collaborate with other departments to ...

DAP Global

Customer Service Representative

Baltimore, MD · On-site

$19 - $22/hr

... returns or exchanges. * Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. * Document all customer interactions and maintain accurate ...

DAP

Customer Service Representative

Baltimore, MD · On-site

$19 - $22/hr

... returns or exchanges. * Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. * Document all customer interactions and maintain accurate ...

Ritchie Bros.

Customer Service Representative

Dundalk, MD · On-site

$14.75 - $20.25/hr

... returns. RB Global full-time employees are offered medical, dental, vision, and basic life ... customer service representatives. * Previous work experience where you worked in-person with ...

U-Haul

Customer Service Representative

Woodlawn, MD

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Woodlawn, MD · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Washington, DC

$18.40 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Gaithersburg, MD · On-site

$18 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Rockville, MD

$18 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Sterling, VA

$12.77 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Odenton, MD · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Hampden, MD

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Suitland, MD

$15.30 - $16.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Chantilly, VA

$12.77 - $13.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Falls Church, VA

$17 - $23.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Silver Spring, MD

Customer Returns Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer returns representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer returns representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Silver Spring, MD? For Customer Returns Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Silver Spring, MD look for? The top searched job categories for Customer Returns Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Returns Representative jobs? Cities near Silver Spring, MD with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Rep

AHU Technologies Inc

Washington, DC • On-site

$20 - $23/hr

Full-time

Posted 28 days ago

Job description

TITLE: Customer Service Rep  
LOCATION: Washington, DC/Hybrid    
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only  
Job Description: 
The client is looking for a person with 3 years of working experience as a Customer Service Rep. 
Employment type: Contract w2/1099/C2C
Complete Description: 
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
·         Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
·         Assist customers with product information, order status, or any account-related issues.
·         Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
·         Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
·         Process transactions, returns, and exchanges according to agency guidelines.
·         Collaborate with other departments to address and resolve complex issues.
·         Provide feedback to management on recurring customer concerns and suggest improvements.
·         Stay informed about industry trends and best practices to enhance customer service quality.
·         Perform other duties as assigned to support the customer service team.
Skills: 
·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required 
·         Strong organizational and multitasking abilities. Required
·         Excellent written and verbal communication skills. Required
·         Ability to handle sensitive information with confidentiality. Required 
·         High School Diploma. Required

Flexible work from home options available.