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Customer Returns Representative Jobs in Oregon (NOW HIRING)

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

The Customer Experience Representative delivers responsive, personalized support to Benchmade ... Process orders, returns, credits, claims, and other approved transactions in compliance with ...

Made In Oregon

Customer Service Rep

Portland, OR · On-site

$20/hr

As a Customer Service Representative in the retail trade industry, you will serve as the primary ... Process orders, returns, and exchanges accurately while maintaining detailed records of customer ...

U-Haul

Customer Service Representative

The Dalles, OR · On-site

$17 - $23/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

Molly Maid

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on ... Return customer calls, respond to customer complaints, and resolve breakage issues * Perform ...

Mr. Handyman

Customer Service Representative

Tigard, OR · On-site

$15/hr

The CSR answers phones/texts/emails, accurately captures and understands the customer needs ... Respond to customer inquiries, check email and voice mail, and promptly return calls * Coordinate ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Oregon?

For Customer Returns Representative jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Oregon look for?

The top searched job categories for Customer Returns Representative jobs in Oregon are:

What cities in Oregon are hiring for Customer Returns Representative jobs?

Cities in Oregon with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Oregon as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Care Representative

Spartan Investment Group

Salem, OR • On-site

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Spartan Investment Group Customer Care Representative

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage.

The mission of the Customer Care Representative is to deliver an exceptional virtual customer experience while driving sales, occupancy, and revenue growth across our portfolio of self-storage facilities. Leveraging StoreEase's Virtual Management Operating System (VMOS) and CRM technology, this role guides customers from initial inquiry through move-in, builds lasting customer relationships, and supports efficient virtual operations that contribute to the success of each property.

Competencies:

  • Customer Relationship Management
  • Sales Orientation
  • Problem-Solving
  • Technical Proficiency
  • Organizational Effectiveness
  • Adaptability

Qualifications:

  • 2+ years of experience in sales, call center, or customer service roles.
  • Proficiency with CRM systems' prior experience with StorEdge or VMOS a plus.
  • Prior experience in self-storage or property management preferred.
  • High school diploma or equivalent required; college coursework in business or related field preferred.

Compensation & Benefits:

  • Competitive Full Time Hourly Rate: $19 - $22 per hour.
  • Monthly bonus opportunities.
  • Employee discounts.
  • Comprehensive benefits including 401k with company matching.
  • Company paid health, vision, dental, short-term disability, and life insurance.
  • Paid time off.

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