ZipRecruiter

Log In

1

Customer Representative Medical Jobs (NOW HIRING)

J & B Medical

CSR - Medical Documentation

New Hudson, MI · On-site

$16.25 - $22/hr

Customer Service Representative - Med Docs Team The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents ...

J&B Medical

CSR - Medical Documentation

Wixom, MI · On-site

$17/hr

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders ...

Management Business Solutions

Be Seen First

Customer Sales Support Representative - Medical

Kalamazoo, MI · On-site

$30 - $35/hr

Management Business Solutions is seeking a Customer Sales Support Representative - Medical for a growing organization in Southwest Michigan . This position combines customer service, sales support ...

Eclaro

Entry-Level Customer Representative

Rumford, RI · On-site

$16 - $21.75/hr

Entry-Level Customer Representative Job Number: 26-01453 Be part of the Financial Services Industry ... Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsCustomer Service Representative JobsCustomer Representative Medical Jobs

Customer Representative Medical information

See salary details

$12

$18

$24

How much do customer representative medical jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer representative medical in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a customer representative medical?

Customer Representative Medical positions involve assisting patients, healthcare professionals, or clients with questions or issues related to medical products, services, or insurance. These representatives typically handle inquiries, provide information about medical procedures or coverage, resolve complaints, and ensure customer satisfaction. They may work for hospitals, insurance companies, pharmaceutical firms, or medical equipment suppliers, acting as a vital link between the organization and its clients. Strong communication skills and knowledge of medical terminology are important for success in this role.

How does a customer representative medical typically collaborate with healthcare professionals and internal teams?

Customer Representative Medical professionals often serve as a bridge between patients, healthcare providers, and internal departments such as billing and technical support. They regularly communicate with doctors, nurses, and insurance coordinators to resolve patient inquiries, provide product information, and facilitate smooth service delivery. Effective collaboration is essential, as these representatives must accurately relay information, coordinate follow-ups, and ensure compliance with healthcare regulations. This teamwork-focused environment helps maintain high service standards and supports positive patient outcomes.

What are the key skills and qualifications needed to thrive as a customer representative medical, and why are they important?

To thrive as a Customer Representative Medical, you need a solid understanding of medical terminology, healthcare processes, and customer service, often supported by a high school diploma or associate’s degree. Familiarity with CRM systems, healthcare databases, and insurance billing software is typically required. Excellent communication, active listening, and problem-solving skills help build trust and address patient or client concerns effectively. These competencies are essential for ensuring accurate information exchange, patient satisfaction, and efficient resolution of healthcare-related inquiries.

What is the difference between Customer Representative Medical vs Customer Service Representative?

AspectCustomer Representative MedicalCustomer Service Representative
Required CredentialsHigh school diploma; certification in medical billing or coding often preferredHigh school diploma; customer service training
Work EnvironmentHealthcare offices, hospitals, clinicsRetail stores, call centers, corporate offices
Employer & Industry UsageHealthcare providers, insurance companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentUnderstanding roles in healthcare customer supportGeneral customer service roles across industries

Customer Representative Medical focuses on assisting patients and healthcare clients, often requiring medical-specific knowledge and certifications. In contrast, Customer Service Representative handles general customer inquiries across various industries, with less emphasis on medical credentials. Both roles involve communication skills but serve different industry needs.

What cities are hiring for Customer Representative Medical jobs?

Cities with the most Customer Representative Medical job openings:

What states have the most Customer Representative Medical jobs?

States with the most job openings for Customer Representative Medical jobs include:

What are popular job titles related to Customer Representative Medical jobs?

For Customer Representative Medical jobs, the most frequently searched job titles are:

Customer Representative Medical jobs near you

CSR - Medical Documentation

New Hudson, MI • On-site

J & B Medical
Outpatient Health Care • 201 - 500 employees
Learn more about J & B Medicalexternal

$16.25 - $22/hr

Other

Posted 7 days ago

Job description

Customer Service Representative – Med Docs Team

The Customer Service Representative – Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.

Essential Functions:

  • Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client's doctor for approval.
  • Performs follow up as needed to ensure prescription is received.
  • If request is off contract, refers request to the Prior Authorization team.
  • Once received, verifies that issued prescription comply with all requirements of insurance provider.
  • If all is in order, set up product to ship.
  • Notes, comments or other relevant information into system.
  • Complete all training as required.
  • Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.
  • Make suggestions and assists with projects as able.
  • Submit reports to leaders as requested.

    • Position Type:

    This is a full-time position, with the expectation of maintaining a regular work schedule Monday – Friday. Occasional evening and weekend work may be required.

    Required Education and Experience:

    · 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

    · Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.

    · Previous experience requires the ability to effectively use computer system and maintain good records.

    Other Duties:

    All other duties as assigned by management.

Apply