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Customer Reliability Engineer Jobs in Tempe, AZ (NOW HIRING)

onsemi

Development Reliability Staff Engineer

Scottsdale, AZ · On-site

$103K - $129K/yr

onsemi is seeking a Reliability Staff Engineer to join our team in Scottsdale, Arizona. You will be ... Correlate accelerated stress results to customer mission profiles and application use conditions.

onsemi

Development Reliability Staff Engineer

Scottsdale, AZ · On-site

$103K - $129K/yr

onsemi is seeking a Reliability Staff Engineer to join our team in Scottsdale, Arizona. You will be ... customer expectations for robustness, durability and reliability. This role plays a critical part ...

Intel

Advanced Packaging Reliability Lab Engineer

Phoenix, AZ · On-site

$101K - $128K/yr

The Stress Testing and Reliability Laboratory is seeking a motivated, hands-on engineer to join our ... We ensure our foundry customers' products receive our utmost focus in terms of service, technology ...

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Customer Reliability Engineer information

See Tempe, AZ salary details

$59.4K

$114.8K

$137.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer reliability engineer in Tempe, AZ is $114,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,700.00 and $125,500.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Tempe, AZ?

For Customer Reliability Engineer jobs in Tempe, AZ, the most frequently searched job titles are:

What cities near Tempe, AZ are hiring for Customer Reliability Engineer jobs?

Cities near Tempe, AZ with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Principal Site Reliability Engineer

Early Warning Services, LLC

Scottsdale, AZ • On-site

$57.75 - $76.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle , Paze , and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
The Principal Site Reliability Engineer partners with development teams by designing availability and resiliency patterns in applications and infrastructure.
Essential Functions:
  • Design and Implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.

  • Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

  • Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.

  • Design, Implement and evangelize Observability and monitoring systems to proactively detect problems and identify cause.

  • Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.

  • Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.

  • Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.

  • Participate in 24 X 7 on-call rotation.

  • Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, re-usable work across teams.

  • Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.

  • Understand and support the adoption of best-practice microservice design patterns and other modern software reliability approaches and techniques.

  • Be a thought leader: a senior point of expertise on site reliability engineering issues, industry trends and developing technologies. Be a role model to others on the team . Coach and mentor team members.

Minimum Qualifications
  • E ducation and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.

  • 12+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree

  • Proven ability to lead a team through high priority Incidents and improve the RCA proces

  • Excellent troubleshooting skills and proven experience resolving technical issues in complex environments

  • Hands-on experience in designing and developing using the one or more of the following technologies
    - Python, Go, Java
    - Docker
    - Experience in Microservices Architecture.
    - Messaging frameworks such as Kafka, SQS or JMS
    - Database Technologies like Oracle, Dynamo DB, Aurora etc..
    - Caching layers such as Redis and memcached

  • Strong understanding of Linux administration

  • Experience with CI/CD pipeline implementation including GIT, Chef, Maven, Jenkins etc

  • Strong understanding of networking fundamentals

  • Experience in leading cross-functional teams to create technical solutions.

  • Proven track record designing and building complex end-to-end systems (full stack developer)

  • Background and drug screen

Preferred Qualifications
  • Good programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO

  • Hands-on experience in supporting applications in a 24X7 customer-facing production environment.

  • Working knowledge of AWS, Docker, Kubernetes, Swarm

Physical Requirements
Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently . Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.
The base pay scale for this position in:
Phoenix, AZ in USD per year is: $194,000 - $237,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
  • Healthcare Coverage -Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan -Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify .

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