Customer Reliability Engineer Jobs in Tempe, AZ (NOW HIRING)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability Engineering (SRE) Team and help shape the future of global commerce. In this role, you’ll help power the reliability, performance and scalability of the critical platforms that support millions of payment transactions worldwide. Working at the intersection of software engineering and operations, you’ll contribute to building resilient, automated and self-healing systems that keep businesses running and customer experiences seamless. This is an opportunity to grow your technical expertise, influence how reliability is engineered across our environment and play a meaningful role in advancing Global Payments’ mission to deliver secure, innovative and dependable payment technology at scale.

• Drive platform reliability and resilience by identifying potential points of failure, validating system behavior through testing and contributing solutions that strengthen service availability and business continuity.
• Advance automation and self-service capabilities that reduce operational complexity, improve engineering efficiency and enable teams to deploy and manage services with greater speed and confidence.
• Influence performance and scalability improvements by analyzing system behavior, uncovering optimization opportunities and helping evolve platforms to support future business growth.
• Increase operational visibility and responsiveness through effective monitoring, alerting and observability practices that accelerate issue detection and improve service health outcomes.
• Strengthen customer and business confidence by helping ensure production environments remain secure, highly available and capable of delivering reliable payment experiences.

• Bachelor’s degree in Computer Science, Information Technology, Business/Management Information Systems or a related field.
• Foundational knowledge of one or more programming languages and a strong interest in applying software engineering principles to infrastructure and operations challenges.
• Understanding of Unix/Linux operating systems, networking concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP), routing and network topologies, or willingness to build expertise in these areas.
• Analytical problem‑solving skills with the ability to evaluate issues, follow structured approaches and deliver effective solutions.
• A collaborative and growth‑oriented mindset, with the ability to build strong working relationships and continuously learn in a fast‑paced technology environment.
• It’s a bonus if you have exposure to cloud platforms, infrastructure automation, DevOps or GitOps practices through academic, personal or professional projects.
• Experience using monitoring, observability or incident management tools to improve system reliability and performance.
• Demonstrated curiosity for identifying opportunities to improve processes, automate repetitive work and enhance engineering efficiency.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. At this time, we are unable to offer visa sponsorship for this position. You must be authorized to work in the United States without the need for current or future sponsorship.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.