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Customer Reliability Engineer Jobs in Plano, TX (NOW HIRING)

JPMorgan Chase & Co.

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JP Morgan Chase

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JP Morgan Chase

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the IP, you will solve complex and ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

Vaco LLC

.NET Software Engineer / SRE II

Arlington, TX · On-site

$51.25 - $68.25/hr

Rather than building customer-facing business applications, the Software Engineer / SRE II will contribute to enterprise engineering initiatives by enhancing existing .NET applications ...

J.P. Morgan

Lead Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

JP Morgan Chase

Lead Site Reliability Engineer

Plano, TX · On-site

$53.25 - $70.75/hr

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

JPMorgan Chase & Co.

Lead Site Reliability Engineer

Plano, TX · On-site

$53.25 - $70.75/hr

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

JPMorgan Chase & Co

Lead Site Reliability Engineer

Plano, TX · On-site

$53.25 - $70.75/hr

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

Raytheon

Senior Reliability Engineer

Dallas, TX · On-site

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Reliability Engineer II

Dallas, TX · On-site

$101K - $127K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Fairygodboss

Lead Site Reliability Engineer

Plano, TX · On-site

$120 - $150/hr

... customer service. * Spearhead projects aimed at enhancing the reliability and stability of ... Proven success in an SRE or senior DevOps role, with deep knowledge of service level indicators ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Plano, TX

Customer Reliability Engineer information

See Plano, TX salary details

$58.4K

$112.9K

$134.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer reliability engineer in Plano, TX is $112,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Plano, TX?

For Customer Reliability Engineer jobs in Plano, TX, the most frequently searched job titles are:

What cities near Plano, TX are hiring for Customer Reliability Engineer jobs?

Cities near Plano, TX with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Site Reliability Engineer III

JPMorgan Chase & Co.

Plano, TX • On-site

$53.25 - $70.75/hr

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description


There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
  • Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
  • Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
  • Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
  • Collaborates with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers
  • Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
  • Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively
  • Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate

Required qualifications, capabilities, and skills
  • Formal training or certification on site reliability engineering concepts and 3+ years applied experience
  • Exposure to or hands-on experience in supporting SRE practices for Data management/migration platforms and products, with familiarity in on-prem/public cloud infrastructure components such as Compute(Linux/windows), Storage, Networks and Database.
  • Understanding of how to apply SRE fundamentals - including monitoring, incident response, capacity awareness, and toil identification - with the ability to define and track relevant SLOs/SLIs.
  • Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
  • Proficient in at least one programming language or configuration/resource management tools such as Python, Ansible and Terraform.
  • Experience in observability including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
  • Experience with platforms and applications hosted on public/private/hybrid cloud environments, including container orchestration technologies such as Kubernetes, ECS, and Docker.
  • Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform.
  • Familiarity with troubleshooting common networking technologies and issues.
  • Experience with continuous integration and continuous delivery tooling
  • Familiarity with container and container orchestration and troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills
  • Exposure to or hands-on experience in supporting SRE practices for Data management/migration platforms and products, with familiarity in on-prem/public cloud infrastructure components such as Compute(Linux/windows), Storage, Networks and Database.
  • Understanding of how to apply SRE fundamentals - including monitoring, incident response, capacity awareness, and toil identification - with the ability to define and track relevant SLOs/SLIs.
  • Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
  • Proficient in at least one programming language or configuration/resource management tools such as Python, Ansible and Terraform.
  • Experience in observability including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
  • Experience with platforms and applications hosted on public/private/hybrid cloud environments, including container orchestration technologies such as Kubernetes, ECS, and Docker.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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