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Customer Reliability Engineer Jobs in Carnesville, GA

Greif, Inc.

Sr Electro - Mechanical Technician

Lavonia, GA · On-site

$21.75 - $27.50/hr

With a commitment to legendary customer service, operational excellence, and global sustainability ... reliability. * Partners with production, engineering, quality, and EHS to ensure safe work ...

DHD Consulting

Sales Account Manager

Commerce, GA · On-site

We prioritize safety, innovation, and reliability in supporting the clean energy industry. Position ... Engineering, or related field * 5-10 years of experience in sales, account management, customer ...

BASF Catalysts

E & I Technician - Seneca

Seneca, SC · On-site

$32 - $38/hr

... VFD programming. * Safety First: Strictly follow LOTO and Arc Flash standards. * Reliability ... We are committed to a sustainable future, helping our customers create a cleaner world through ...

BASF Catalysts

E & I Technician - Seneca

Seneca, SC

$32 - $38/hr

... VFD programming. * Safety First: Strictly follow LOTO and Arc Flash standards. * Reliability ... We are committed to a sustainable future, helping our customers create a cleaner world through ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Carnesville, GA

Customer Reliability Engineer information

See Carnesville, GA salary details

$52.8K

$102K

$122K

How much do customer reliability engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reliability engineer in Carnesville, GA is $102,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $111,600.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Carnesville, GA are hiring for Customer Reliability Engineer jobs?

Cities near Carnesville, GA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Robotics & Automation Specialist

Fortifi Food Processing Solutions

Gainesville, GA • On-site

Full-time

Re-posted 3 days ago

Job description

The Robotics and Automation Specialist will contribute in three significant ways: field service, new product development, and service organization development. This is a key role in the growth of the organization and will have direct impact on the future success of the business.
The role is responsible for supporting the installation, commissioning, and testing and ongoing troubleshooting and maintenance of robotic and automation systems and products, will contribute substantially to the design, development, testing, and support of new robotic and automation products and systems, and assist in defining and establishing the service organization focused on supporting robotic and automation products and systems.
Key Responsibilities
Installation, Commissioning & Field Support
  • Supervise and participate in system installation, integration, startup, commissioning, FAT, and SAT activities
  • Diagnose, troubleshoot, and repair mechanical, electrical, and software issues in robots, PLCs, and related automation equipment.
  • Perform preventive maintenance, calibration, and system health checks to ensure reliable system operation and minimize downtime
  • Provide life-cycle support at customer sites through continuous improvement initiatives, retrofits and upgrades, and ongoing testing and data collection
  • Train supervisors, operators, and maintenance personnel on proper system use, basic troubleshooting, and preventive maintenance

System Support & Troubleshooting
  • Monitor deployed systems and respond to production issues, implementing corrective actions and improvements
  • Diagnose and resolve issues with industrial robots, PLCs, HMIs, sensors, and peripheral equipment both on site and remotely independently, in coordination with engineers, and with customer personnel
  • Perform root-cause analysis on downtime events and implement corrective actions
  • Support production teams by restoring robotic systems to operational status quickly
  • Interpret electrical schematics, wiring diagrams, and control logic to troubleshoot systems

Robotics Programming & Controls Support
  • Assist in the design and development of programs, controls, and equipment during the design, build, and testing of new systems.
  • Program, modify, and debug robot, PLC, and other programs (e.g., FANUC, Rockwell/Allen-Bradley, B&R industrial Automation) using teach pendants, offline programming tools, and development environments
  • Support PLC and HMI troubleshooting and minor logic modifications
  • Configure robot I/O, user frames, tool frames, and coordinate systems

Maintenance & Continuous Improvement
  • Test, validate, and optimize robotic system performance, including cycle time, accuracy, and throughput
  • Support system upgrades, modifications, and continuous improvement initiatives to enhance performance and reliability
  • Perform preventive maintenance on robotic and automation equipment
  • Execute system checks, calibration, and performance verification
  • Identify improvement opportunities related to uptime, reliability, and throughput
  • Document issues, resolutions, and system changes

Additional Requirements
  • Define and establish best practices in remote and onsite support of robotics and automation system
  • Collaborate in the design, development, and testing of new products, systems, and applications
  • Collaborate with engineering, production, and customer teams to resolve issues and improve system performance
  • Ensure compliance with safety standards and protocols when working with robotic and automated systems
  • Document installations, maintenance activities, system changes, and troubleshooting actions for traceability and future reference
  • Ability to work collaboratively and execute tasks autonomously with transparency and integrity, incorporating multiple sources of input and aligning with consensus direction.
  • Team-oriented; able to interact effectively with internal and external stakeholders.
  • Proficiency in Microsoft Office (Word and Excel)
  • Able to troubleshoot, solve problems and quickly recommend solutions.
  • Ability to lift and move up to 50 pounds
  • Able to travel 80% of the time.

The responsibilities are not to be considered exhaustive. Other responsibilities will be applied to the role as needed.
Qualifications
Education
  • Associate degree or technical certification in Robotics, Mechatronics, Electrical Technology, Automation, or related field

OR
  • Equivalent combination of technical training and hands-on industrial experience

Experience
  • 5 years of experience working with robotic and PLC systems in a field service or field engineer role
  • Experience with robot teach pendant programming and PLC troubleshooting
  • Exposure to manufacturing or processing environments

Technical Skills
  • Read and interpret electrical schematics, mechanical drawings, and control diagrams to support troubleshooting and installation
  • Advanced proficiency in industrial robot programming (FANUC preferred)
  • Ability to troubleshoot Allen-Bradley PLC systems including programs, I/O, and network interfaces
  • Understanding of sensors, actuators, pneumatics, and servo systems
  • Ability to read electrical schematics and mechanical drawings
  • Familiarity with industrial networks (EtherNet/IP, Profinet)

Soft Skills
  • Excellent English language communication (oral, written, and listening) and interpersonal skills.
  • Strong troubleshooting and problem-solving ability
  • Hands-on, "go to the floor" mindset
  • Effective communication with engineering teams, operators, and customers
  • Ability to work independently in fast-paced environments

Work Environment & Requirements
  • Ability to work in industrial environments (wet, cold, washdown conditions as applicable)
  • Willingness to travel up to 80% for field support, startup, and troubleshooting
  • Ability to lift, climb, and work around machinery safely
  • Adherence to all safety and operational protocols

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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