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Customer Reliability Engineer Jobs in Minnesota (NOW HIRING)

Cirrus Aircraft

Maintainability Engineer Sr

Duluth, MN

$100K - $150K/yr

This position collaborates closely with design engineering, customer support, reliability, manufacturing, and regulatory teams to embed maintainability requirements early in development and validate ...

Cirrus Aircraft

Maintainability Engineer Sr

Duluth, MN

$100K - $150K/yr

This position collaborates closely with design engineering, customer support, reliability, manufacturing, and regulatory teams to embed maintainability requirements early in development and validate ...

Medium

Head of Infrastructure & Security

Ghent, MN · On-site

$130 - $180/hr

The Cloud Platform department at Deliverect is the engine that drives our customers' success by ... As the Head of Infrastructure/DevOps and Security, you will lead our global cloud reliability ...

MISO

Senior Electrical Engineer (FRES)

Eagan, MN · On-site

$119K - $144K/yr

Our Senior Forward Reliability Engineering & Support Engineer will collaborate within the ... customers. These projects may be to meet exciting industry changes or driven by new software ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Minnesota

Customer Reliability Engineer information

See Minnesota salary details

$59.7K

$115.5K

$138.1K

How much do customer reliability engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer reliability engineer in Minnesota is $115,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,400.00 and $126,300.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Minnesota? For Customer Reliability Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Minnesota look for? The top searched job categories for Customer Reliability Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Reliability Engineer jobs? Cities in Minnesota with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Minnesota as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,544 per year, or $55.5 per hour.
Manager, Maintenance & Reliability

Manager, Maintenance & Reliability

Digi-Key Electronics

Thief River Falls, MN • On-site

$109K - $132K/yr

Full-time

Re-posted 13 days ago

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.
Position Overview:
A Manager of Maintenance & Reliability will oversee a team of technicians with a focus on ensuring equipment availability, identifying and eliminating equipment failures, and planning, scheduling, and performing maintenance. This role will leverage reliability-centered maintenance best practices, such as Preventative Maintenance Optimization (PMO), Failure Mode and Effects Analysis (FMEA), and Root Cause Analysis (RCA) to improve Overall Equipment Effectiveness (OEE) and ensure uninterrupted availability of assets in DigiKey's Product Distribution Center.
This is an essential onsite position, which requires regular onsite attendance.
Responsibilities:
Equipment Availability
  • Develop, implement, and maintain maintenance strategies and reliability practices to enhance the performance and lifespan of automation equipment.

  • Oversee the planning, execution, and documentation of preventative and corrective maintenance activities. Ensure adherence to maintenance schedules and protocols to minimize equipment downtime and operational disruptions.

  • Implement reliability-centered maintenance practices and continuous improvement initiatives to optimize equipment reliability and efficiency.

Team leadership
  • Lead a team of maintenance technicians, providing guidance, training, and support.

  • Promote a culture of safety, ensuring that maintenance procedures adhere to safety best practices and company policies.

  • Enhance and maintain a training program with our 3rd party vendors

  • Coordinate with equipment vendors and service providers for repairs, parts procurement, training, and technical support.

Reliability Centered Maintenance
  • Analyze equipment performance data to identify trends, potential issues, and areas for improvement.

  • Perform root cause analysis (RCA) of failures and implement corrective actions to prevent recurrence or reduce severity.

  • Perform Failure Mode and Effects Analysis (FMEA) on components of the system to identify potential failure points and remediations.

  • Stay abreast of industry best practices, emerging technologies, and advancements in reliability engineering.

Records and Reporting
  • Maintain accurate records of maintenance activities, equipment performance, and reliability metrics.

  • Monitor key performance indicators (KPIs) including overall equipment effectives (OEE), technician utilization, and system availability to track reliability trends and performance metrics.

  • Prepare and present routine reports to senior management on equipment status, maintenance activities, and performance improvements.

Continuous Improvement
  • Understand importance of equipment to business functions related to overall systems.

  • Seek opportunities for data based predictive maintenance

  • Collaborate with Senior and Principal Industrial, Material Handling and Software Engineers, Maintenance Technicians, as well as end users for system improvements.

Required Knowledge, Skills, and Experience
  • Two-year (A.A.S.) degree (required) or Four-year (B.S.) degree (preferred): Engineering (Electrical, Industrial or Mechanical), Facilities management, or similar area of study.

  • At least 5 years of work experience in a maintenance or reliability role or related field.

  • At least 2 year of leadership experience

  • Certified CMRP or ASQ CRE (Preferred)

  • Strong knowledge of industrial automated systems, maintenance best practices, and control systems.

Physical Requirements:
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen.

  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body.

Compensation:
The base pay range for this position is:
$109,000
to
$132,000
Many factors influence the determination of base pay within a range, including the candidate's work experience in related roles; the candidate's knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.
DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.
Know Your Rights: Workplace Discrimination is Illegal
Digi-Key Electronics logo

About Digi-Key Electronics

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Thief River Falls, MN, US

Year founded

1972

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