Customer Reliability Engineer Jobs in Minnesota (NOW HIRING)

Job Description:

The Senior Manager, Systems and Site Reliability Engineering serves as the operational engine for Cambria's infrastructure, acting as the primary bridge between IT strategy and technical execution. This role is responsible for the performance and development of Systems Engineers and Site Reliability Engineers. While driving the modernization to a container-first model , this leader ensures that services are available and perform optimally to scale manufacturing operations. As the #2 leader in IT Operations, you will translate strategic roadmaps into daily deliverables, manage high-pressure incident response, and serve as the technical face of the team to internal business partners.

Essential Duties & Responsibilities:

Operational Leadership & Execution

• Day-to-Day Delivery: Manage the day-to-day deliverables of the team, ensuring tasks align with the workstreams translated from IT leadership strategy.

• Hands-on Contributions: When necessary, assist in service delivery and participate in on-call rotation to ensure critical services are available

• Agile Management: Hold daily standup cadence meetings with the team and plan/prioritize work across the team to maintain high velocity.

• Strategic Alignment: Partner with senior leadership to ensure technical work is aligned with business priorities and participate in quarterly project planning.

• People Management: Lead the performance and development of systems and SRE staff, defining skill competency models and gap closure plans.

Customer Engagement & Crisis Command

• Front-Line Communication: Act as the primary point of contact for internal customers, clients, and users to understand needs and provide transparent technical updates.

• Incident Command: Take the lead on organizing the team to resolve critical issues, including formal escalation management and standing up "war rooms" for P1/P2 items.

• Root Cause Advocacy: Participate in root cause analysis after incidents to ensure permanent resolution and communicate findings to affected business stakeholders.

Infrastructure & SRE Functions

• Infrastructure Engineering: Build, operate, and maintain scalable, highly available, and resilient infrastructure.

• Automation Vision: Develop a vision and strategy to automate common SRE requests.

• Service Monitoring: Analyze metrics to create actionable monitors or alerts to ensure critical services are available and performing well.

• Modernization: Lead the adoption, implementation, and lifecycle of the container platform and associated CI/CD pipelines.

• Core Systems: Plan, implement, and lifecycle Cambria's compute, storage, virtualization, and server operating systems.

• Reliability: Work with product teams to ensure SLO targets are met or exceeded and participate in the on-call rotation.

Qualifications & Skills:

• Motivated self-learner pushing technology solutions forward who anticipates problems and challenges

• Extensive experience with container orchestration (Kubernetes, Nutanix EKS, AWS EKS) and modern CI/CD practices

• Experience with implementing and maintaining virtualization platforms such as VMware/AHV

• Solid foundation in Linux administration and troubleshooting

• Experience writing and maintaining infrastructure as code

• Experience working with Agile delivery methodologies such as Scrum and Kanban. Familiarity and experience with ALM toolsets (Cambria uses Jira) and collaboration software (such as Slack, G-Suite, and Confluence).

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Strong business acumen; can easily articulate complex ideas clearly to all levels of leadership

• The ability pivot and drive change in an ever changing environment

• Excellent time management and organizational skills

• Proven track record of delivering results

• Strong motivational, influential and organized leadership skills to lead the team to accomplish goals

• Strong analytical and problem-solving skills.

• Ability to thrive in a fast-paced, dynamic environment.

Minimum Requirements:

Education: Bachelor's degree in Computer Science, Electrical Engineering, or related technical degree or equivalent experience.

Experience: 10+ years working in a Systems Administrator/Systems Engineering position

Systems: Experience with some or all of the following software/tools or close equivalents:

• VMware

• Nutanix NX Appliances

• Nutanix AHV

• Nutanix EKS

• AWS EKS

• Ansible

• Backup Software (Cohesity)

• Pure Storage

• Windows Server

• Linux (Red Hat Enterprise Linux)

• Active Directory

• Okta

• AWS

• Terraform

• Git

• Red Hat Satellite

• Red Hat Identity Management

Additional Requirements:

Managerial Requirements: Yes

Physical Requirements: Office position requiring telephone and computer use. Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples). May need to bend, reach, walk, or stoop occasionally. Prolonged periods sitting and/or standing at a desk and working on a computer.

Travel Requirements: Travel between local Cambria locations

Cambria's starting salary/hourly range for this position is $118,275 - $156,169. Salary/Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.