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Customer Reliability Engineer Jobs in Alabama (NOW HIRING)

mlp

  • Medical

  • Dental

  • Vision

  • Retirement

As we continue to grow, we are seeking an Product Reliability Engineer who is responsible for ... or customer site visits. * Must follow safety procedures when working with high-voltage test ...

New

mlp

  • Medical

  • Dental

  • Vision

  • Retirement

As we continue to grow, we are seeking an Product Reliability Engineer who is responsible for ... or customer site visits. * Must follow safety procedures when working with high-voltage test ...

New

PNC Bank

Technology Engineer - SRC (Run the Bank/SRE)

Birmingham, AL · On-site

$53.50 - $71/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are all united in delivering the best experience for our customers. We work together each day to ... We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission ...

Amentum

RCM Engineer

Huntsville, AL · On-site

$101K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Reliability Centered Maintenance Engineer supports facility maintenance operations at NASA ... customer and user expectations in system performance, operability, reliability, quality, and ...

Pae

RCM Engineer

Huntsville, AL

$101K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Reliability Centered Maintenance Engineer supports facility maintenance operations at NASA ... customer and user expectations in system performance, operability, reliability, quality, and ...

SOSi

Data Engineer

Redstone Arsenal, AL · On-site

$116K - $140K/yr

... a government customer in Huntsville, Alabama. This role will be responsible for delivering ... Experience as a Site Reliability Engineer (SRE) * Experience with AIOps and FinOps * Experience ...

SOSi

Data Engineer

Redstone Arsenal, AL

$116K - $140K/yr

... a government customer in Huntsville, Alabama. This role will be responsible for delivering ... Experience as a Site Reliability Engineer (SRE) * Experience with AIOps and FinOps * Experience ...

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Showing results 41-60

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Alabama

Customer Reliability Engineer information

See Alabama salary details

$55.3K

$106.9K

$127.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer reliability engineer in Alabama is $106,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $116,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What are popular job titles related to Customer Reliability Engineer jobs in Alabama?

For Customer Reliability Engineer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Alabama look for?

The top searched job categories for Customer Reliability Engineer jobs in Alabama are:

What cities in Alabama are hiring for Customer Reliability Engineer jobs?

Cities in Alabama with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,929 per year, or $51.4 per hour.

Software Engineer Lead - Site Reliability Engineering Center

PNC Bank

Birmingham, AL

$86K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Software Engineer Lead within PNC's Site Reliability Engineering Center (SRC), you will be based in one of PNC's IT Hubs: Cleveland, Ohio; Pittsburgh, Pennsylvania; Dallas, Texas; Birmingham, Alabama; Phoenix, Arizona or Denver, Colorado.
Experience with a combination of the following technologies is necessary:
Java, Spring boot, J2EE, Kubernetes, Microservices, Mongo DB, Dynatrace, Elastic search, API knowledge, Postman, MQ, Kafka
Experience with the following technologies is a plus: ETL knowledge
SAFe methodology, Mainframe, Additional DBs (Oracle, SQL, Kafka, Mongo, etc).
Ansible.
Position supports PNC's Site Reliability Engineering Center and involves participating on a team rotation schedule for off hour critical incidents.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Creates and leads the technical design and development of software solutions.
  • Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
  • Facilitates complex problem resolution.
  • Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
  • Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApache Kafka, Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Java, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, Spring Boot, User Experience (UX) DesignCompetenciesApplication Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical TroubleshootingWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $86,250.00 - $158,125.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 07/24/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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