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Customer Reliability Engineer Jobs in Alabama (NOW HIRING)

Systems Safety and Reliability Engineer

Huntsville, AL · On-site

$101K - $127K/yr

Our team is solving the world's toughest security challenges for customers with "can't fail ... The selected candidate may present systems safety and reliability engineering artifacts they have ...

Mechanical Reliability Engineer HSM

Calvert, AL · On-site

$99K - $132K/yr

... needs of our customers, our communities, and the wider world. Health and Safety is our most ... The ideal candidate will provide Mechanical Engineer support through reliability processes and ...

Mechanical Reliability Engineer HSM

Calvert, AL · On-site

$99K - $132K/yr

... needs of our customers, our communities, and the wider world. Health and Safety is our most ... The ideal candidate will provide Mechanical Engineer support through reliability processes and ...

Showing results 21-40

Customer Reliability Engineer information

See Alabama salary details

$55.3K

$106.9K

$127.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer reliability engineer in Alabama is $106,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $116,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What job categories do people searching Customer Reliability Engineer jobs in Alabama look for?

The top searched job categories for Customer Reliability Engineer jobs in Alabama are:

What cities in Alabama are hiring for Customer Reliability Engineer jobs?

Cities in Alabama with the most Customer Reliability Engineer job openings:

Infographic showing various Customer Reliability Engineer job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,929 per year, or $51.4 per hour.

Senior Systems and Reliability Engineer

Leidos

Huntsville, AL • On-site

Full-time

Re-posted 15 days ago


Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services


Job description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are you ready for your next career challenge?

Leidos Defense provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.

Leidos Defense is seeking a talented Senior RAM (Reliability, Availability, Maintainability) Engineer to join a diverse team to create unique solutions for complex problems. The Senior RAM Engineer will lead and manage other RAM engineers on programs, ranging from small to large scale, associated with the DoD, DARPA, NASA, and commercial applications. The selected candidate will have a significant impact on the development of reliability artifacts throughout the system's life cycle. Examples of artifacts include, but are not limited to: reliability prediction, Mean Time To Repair (MTTR) analysis, reliability block diagrams (RBD), reliability reports, statistics, Failure Modes Effect (Criticality) Analysis (FMEA/FMECA), Failure Reporting, Analysis, and Corrective Action System (FRACAS). The selected candidate will be expected to interface with program management and executive leadership to resolve highly complex and significant problems using their expert technical knowledge. The selected candidate may serve as a Subject Matter Expert. The selected candidate may present reliability engineering artifacts they have developed to the customer in formal design reviews and may serve as a customer liaison in many of their programs.

The Senior RAM Engineer will work in a matrixed organization at Leidos, with the option to support multiple programs at once in a variety of engineering fields with different team environments, from the large-scale programs that Leidos is the prime contractor for, like IFPC Inc-2, to smaller-scale programs for which Leidos provides support as a subcontractor to companies in the top 100 DoD contractors. The candidate will join a diverse team of other RAM engineers, systems engineers and specialty engineers (e.g., Safety and Human Factors, Risk, Test) within Leidos and have the opportunity to work on programs from their preferred background, as well as challenge themselves by working on programs outside of their expertise.

As a Senior RAM Engineer, this candidate may serve as a Lead RAM Engineer on at least one major program, where they will manage tasking for a team of other reliability engineers. In this role, the candidate will interface with program leadership, customers, and line management. The expectation is for the Senior RAM Engineer to manage RAM Engineering work internally within the Defense Systems Sector (and Leidos as a whole) by fielding requests from project managers, supporting Basis of Estimation (BoE) development for proposed RAM work, and shaping the company's overall approach to RAM Engineering via tool selection and training of other reliability team members. The goal of the Defense Systems Sector is to eventually incorporate RAM analyses into a Model-Based Systems Engineering environment where possible.

Basic Qualifications

  • Bachelor's degree in Systems Engineering, Aerospace Engineering, Software Engineering, Computer Science, Computer Engineering, Electrical Engineering or equivalent technical/engineering degree from an ABET-accredited university.

  • Candidate must possess a BS degree and 12+ years of prior relevant experience or Masters with 10+ years of prior relevant experience.

  • Must have experience conducting RAM related analyses such as MTTR, MTBF, FMEA, RBD, power dissipation, and derating.

  • Demonstrated ability to take on complex or ambiguous technical tasks, develop a structured plan of action, and drive it to completion with minimal supervision.

  • Must have a proven ability to effectively present complex design concepts and review materials to large groups, including executive leadership and customer representatives.

  • Position requires candidates to be capable of performing in a highly collaborative engineering environment working closely with multi-disciplinary teams.

  • Professional experience in deriving (RAM) requirements for complex electrical, electro-mechanical, mechanical, and software systems.

  • Experience supporting NASA, DoD, or DARPA programs.

  • Resident of the North Alabama area or willing to relocate to the Huntsville - North Alabama, AL area.

  • Candidate must be a US Citizen and meet the eligibility to obtain (and maintain) a Secret Clearance

Preferred Qualifications

  • Experience with programming or scripting languages (e.g., VBA, Python, MATLAB, or R) to automate RAM analyses and support data-driven decision making.

  • Experience with Reliasoft and/or other reliability analysis tools, such as Relyence.

  • Experience with LTSpice or other electronic circuit simulator software.

  • Experience in working with SysML to develop Model-Based Systems Engineering diagrams.

  • Certified Reliability Engineer (CRE) and/or INCOSE CSEP certification preferred.

  • A detailed understanding of the top-down systems engineering process for architecture development and bottoms-up verification.

  • Experience in supporting Environmental Stress Screening (ESS) and Highly Accelerated Life Testing (HALT).

  • Experience performing risk management, test planning, and proposal development.

  • Experience shaping and executing business development efforts.

  • Thorough understanding of the DoD acquisition processes and methods.

  • Master's Degree in Systems Engineering, Software Engineering, Computer Science, Computer Engineering, Electrical Engineering or equivalent technical/engineering degree from an ABET-accredited university.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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