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Customer Relations Manager Jobs in Washington (NOW HIRING)

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Customer Relations Manager information

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$13

$30

$57

How much do customer relations manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer relations manager in Washington is $30.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $35.38 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Washington?

The most popular types of Customer Relations jobs in Washington are:

What cities in Washington are hiring for Customer Relations Manager jobs?

Cities in Washington with the most Customer Relations Manager job openings:

Infographic showing various Customer Relations Manager job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $63,028 per year, or $30.3 per hour.

Government Relations Manager (Clearance Required)

InvestedintheMission

Washington, DC โ€ข On-site

$120 - $190/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Vannevar is a defense technology company building AI to deter our adversaries. In the 21st century, conflict moves at algorithmic speed and foresight equals firepower. Our agentic AI is purpose-built to compete with Chinaโ€”from cross-Strait conflict to gray zone coercion. Trained on the most mission-relevant datasets in defense, our technology models adversary behavior, simulates campaigns, and recommends the best course of action to decision makers. Our AI systems are some of the most trusted in the industry and actively used on the front lines of the Indo-Pacific to keep the peace and save lives.

Exceptional technology starts with exceptional people. Vannevar is a small agile team combining world-class engineers with veteran strategists who bring deep expertise in defense and tradecraft. Weโ€™re building a company defined by mission impact, user empathy, and disciplined growth. In just three years, we grew from $3M to $80M in ARR, achieved early profitability, and reached unicorn statusโ€”proving that disruption doesnโ€™t require an ego, and staying power doesnโ€™t mean standing still.

We are looking for a Government Relations Manager to work directly with our Senior Vice President for policy and strategy to expand Vannevarโ€™s government relations effort. As a Government Relations Manager, you will develop legislative strategies that result in policies, authorities and longโ€‘term program funding that support the companyโ€™s strategic objectives. You will lead engagements with key legislative stakeholders on Capitol Hill, highlighting areas where Vannevar is leading in adoption of emerging national security technology. Youโ€™ll support our existing Department of Defense deployments and help us expand into new national security missions. You will work closely with the mission team to understand our relationships with program offices and deployment goals. Youโ€™ll analyze budget justification books, congressional testimony and other relevant government documents to understand our customerโ€™s requirements and resources to shape go to market strategies.

About the role

You are passionate about building next generation capabilities for our public servants and have experience in navigating complex legislative processes to drive new technology adoption and program scaling within the Department of Defense. You have navigated Capitol Hillโ€™s defense or intelligence committees and issues as a senior staffer and/or in an external government
relations role, preferably with specific expertise in Appropriations. Successful candidates will have direct experience working for congressional Democrats โ€“ as staff in a Memberโ€™s office, on a committee staff, or in a Democratic caucus leadership role โ€“ and bring established relationships with Democratic Members and staff on the Hill. You are motivated to work on a small team where you can
have an outsized impact and drive significant growth at a national security startup by marrying up government relations to goโ€‘to market strategy through creative approaches, deep understanding of our technologies and their applications to strategic competition with nation states.

What youโ€™ll do
  • Represent Vannevar on Capitol Hill. Work closely with our head of public policy and deployment leads to understand our strategic vision and maintain awareness of the mission wins we are developing for our DoD partners. Use this knowledge to communicate Vannevarโ€™s technology, mission value and strategic vision to stakeholders on Capitol Hill and within the Department of Defense through presentations tied to their specific concerns and agendas.
  • Own specific legislative objectives. Own Vannevarโ€™s engagement with legislative stakeholders for multiple company objectives targeted at achieving discrete growth goals, while also folding into the companyโ€™s broader strategy.
  • Partner with Mission team. Support Vannevarโ€™s goโ€‘to market strategies through embedding government relations within our deployments from new footholds to categoryโ€‘defining new programs.
What weโ€™re looking for
  • 4+ years navigating Capitol Hillโ€™s defense committees and issues
  • Prior experience working for congressional Democrats (e.g., as staff in a Democratic Memberโ€™s office, on a Democratic committee staff, or in a Democratic caucus leadership role) is strongly preferred
  • Aptitude for working with internal and external stakeholders, from goโ€‘to market strategies and legislative agendas
  • Proven ability to navigate complex legislative processes to achieve impact
  • U.S. Citizenship status is required as this position will require the ability to access U.S. only data systems and export controlled data.
  • Top Secret Clearance, or ability to quickly obtain one is required.
  • Must be located in the Washington DC metro area.
What we offer

Weโ€™re proud to offer competitive benefits that support our employees. Some key highlights of our benefits package include:

  • Health, dental, and vision insurance
  • Remote friendly with WeWork access
  • Unlimited PTO, shared downtime during the federal holiday calendar, and companyโ€‘wide off time at the end of each year
  • 401(k) match
  • Lifestyle & wellbeing stipends
  • Salary top-up during military reserve duty
  • Fully paid parental leave
  • Child and pet care reimbursement during travel

Vannevar is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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