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Customer Relations Manager Jobs in Washington (NOW HIRING)

DARCARS

Customer Relations Associate

Rockville, MD · On-site

$20/hr

As a Customer Relations Associate, you will be the primary point of contact for our valued ... Willingness to learn our CRM software. * Demonstrated ability to build rapport and maintain ...

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development ... customer relations with customers. What You Bring to the Table * Proven leadership experience ...

Peraton

Government Relations Manager

Washington, DC · On-site

Reporting to the Vice President, Government Relations, the Government Relations Manager will ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Peraton

Government Relations Manager

Washington, DC · On-site

Reporting to the Vice President, Government Relations, the Government Relations Manager will ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Washington

Customer Relations Manager information

See Washington salary details

$13

$30

$57

How much do customer relations manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer relations manager in Washington is $30.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $35.38 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Washington? The most popular types of Customer Relations jobs in Washington are:
What cities in Washington are hiring for Customer Relations Manager jobs? Cities in Washington with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $63,028 per year, or $30.3 per hour.

Customer Relations Associate

DARCARS Automotive Group

Derwood, MD • On-site

$20/hr

Full-time

Retirement

Posted 23 days ago

DARCARS Automotive Group rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

98th of 150 rated car dealerships

Job description

DARCARS Automotive Group is now hiring a Customer Relations Associate to join our team! 
Pay rate is $20/hr
**Fluency in Spanish preferred**

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service. 

Qualifications:

  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry. 
  • Excellent communication, interpersonal, and problem-solving skills. 
  • Strong attention to detail and ability to multitask in a fast-paced environment. 
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.​​​​​​
  • Bilingual(English/Spanish)
  • Must be able to pass pre-employment screen (background)

Benefits

  • Monday - Friday 9:30am to 5:30pm
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities 
  • Opportunities to join our community service initiatives


In this role, you'll:

  • Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues. 
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication. 
  • Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations. 
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference. 
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes. 
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management. 
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement. 
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints. 
 

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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