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Customer Relations Manager Jobs in Bothell, WA (NOW HIRING)

Bass Pro Shops

Customer Relations Associate

Marysville, WA · On-site

$17.13 - $19.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Cabela's

Customer Relations Associate

Marysville, WA · On-site

$17.13 - $19.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

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$13

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How much do customer relations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer relations manager in Bothell, WA is $29.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $34.95 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What cities near Bothell, WA are hiring for Customer Relations Manager jobs?

Cities near Bothell, WA with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,209 per year, or $29.9 per hour.

Donor Relations Manager

KidsQuest Children's Museum

Bellevue, WA • On-site

$37.50 - $40.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

At KidsQuest, we believe meaningful relationships are built through curiosity, connection, and a lot of play. We're looking for a proactive, people-centered Donor Relations Manager who loves building relationships, uncovering opportunities, and helping supporters see the impact of their generosity.
As a key member of the Development team, you'll help create exceptional donor experiences through stewardship, prospect research, donor engagement, fundraising events, and data management. You'll work closely with the Director of Development, our CEO, and colleagues across the Museum to strengthen donor relationships, grow philanthropic support, and help us build excitement for KidsQuest's next chapter.
The Donor Relations Manager is critical in fostering a culture of gratitude and philanthropy, ensuring donors feel connected to the children, families, and communities they help inspire through the power of play. We value curiosity, collaboration, and learning. Join us as we experiment, reflect, and grow together.
Job status: Full-Time, Non-Exempt
Pay Rate: $37.50-$40.50 per hour
Position Reports To: Director of Development & Marketing
Work Week: 38hrs per week, Monday-Friday, Hybrid - 1 to 2 days in office
Some weekends, evenings, special events, and additional in-office days are required throughout the year.
RESPONSIBILITIES AND DUTIES
DONOR STEWARDSHIP & RELATIONSHIP MANAGEMENT
  • Map the full scope of KidsQuest supporter relationships, manage donor data in the CRM, and take ownership of donor stewardship activities.
  • Execute and create structure around donor stewardship activities, including timely acknowledgment and recognition of gifts.
  • Develop and own donor communication matrix and calendar.
  • Maintain meaningful relationships with donors, prospects, sponsors, and community supporters.
  • Monitor donor engagement and giving trends to identify cultivation and stewardship opportunities.
  • Contribute to strategic planning for Development, defining distinct donor audiences (members, individuals, etc) and pipelines for each
  • Support the Director of Development & Marketing and CEO in donor management activities.
  • Manage a portfolio of donors and prospects as assigned.

PROSPECT RESEARCH & FUNDRAISING SUPPORT
  • Conduct donor and prospect research to identify, qualify, and prioritize prospective supporters.
  • Prepare donor profiles, briefing materials, and research reports for leadership and fundraising activities.
  • Conduct pre- and post-event donor research to support cultivation efforts, brief leadership and team as needed.
  • Support the Director of Development & Marketing and CEO with capital campaign activities as needed.
  • Assist in developing strategies for donor acquisition, retention, and upgrades.

CRM & DONOR DATA MANAGEMENT
  • Maintain accurate donor records, gift information, pledges, and constituent data within the donor database.
  • Support implementation and rollout of new donor CRM systems and processes.
  • Create and maintain donor management tools and systems, including communication plans, tracking tools, and stewardship workflows.
  • Coordinate regular donor strategy and data review meetings with key internal stakeholders.
  • Capture and record all donor relationship updates from leadership. Ensure donor records remain accurate, current, and actionable.
  • Generate reports and donor lists to support fundraising and stewardship efforts.

FUNDRAISING EVENTS
  • Manage donor and guest registration for fundraising events (BizQuest, Imagination Celebration, etc)
  • Support donor-facing event logistics and guest experiences.
  • Attend occasional evening and weekend fundraising events, donor functions, and community activities.
  • Partner with Marketing on event invitation strategies and attendee outreach.
  • Partner with Marketing to develop print and digital collateral for donor related campaigns and communication.
  • Assist with donor follow-up activities and stewardship after events.
  • Provide additional event support as directed.

CROSS-FUNCTIONAL COLLABORATION
  • Educate museum staff to further understanding of philanthropic work and donor-facing awareness.
  • Partner with Finance on gift processing, reconciliation, and reporting.
  • Work with Marketing, Education, Visitor Services, and other departments to support fundraising initiatives and donor engagement opportunities.
  • Support Board and volunteer fundraising activities as assigned.
  • Participate in Development team meetings, planning efforts, and support grant writing and management as necessary.
  • Perform other related duties as assigned.

Requirements
EXPERIENCE AND QUALIFICATIONS
REQUIRED
  • 4+ years of experience in non-profit fundraising, donor relations, nonprofit development, customer relationship management, or a related field
  • Ability to adapt communication to diverse audiences and stakeholders including, but not limited to, donors, corporate representatives, funder, public officials, teens, children and parents
  • Ability to engage effectively with diverse perspectives and communities.
  • Strong prospect research and donor cultivation skills.
  • Proficiency with CRM or donor database systems.
  • Excellent written and verbal communication skills.
  • Strong organizational, project management, and relationship-building abilities.
  • High attention to detail and commitment to data accuracy.
  • Proficiency with Microsoft 365 applications or similar.
  • Ability to travel locally to donor meetings, community events, museum functions, and other events as needed.

PREFERRED
  • Experience working in a nonprofit, museum, education, or family-focused organization.
  • Experience leading CRM implementation
  • Experience supporting major gifts, annual giving, or capital campaigns.
  • Familiarity with donor management platforms such as Humanitru.

Candidates are welcome to submit a work sample with their application that demonstrates approach, thought process, and strategy. Samples may include examples of donor communications, prospect research, stewardship plans, or other prior work.
To serve the best interest of museum patrons, for this role, KQCM will :
  • Conduct a criminal background check on all prospective employees.
  • Require proof of immunizations (TdaP, MMR, and Varicella) within thirty days of employment

Applicants must be currently authorized to work in the United States on a full-time basis. KidsQuest Children's Museum will not sponsor applicants for work visas now or in the future and will not transfer sponsorship for employment visa status for this role.
Why Work for KidsQuest
  • Be part of a mission driven organization that creates learning through the power of play and exploration that connects children to their communities and the world.
  • Join a collaborative, creative, and inclusive workplace that values curiosity, respect, and continuous growth.

Benefits Highlight
  • Medical, Dental, Vision & Life Insurance
  • Health Savings Account and Flexible Spending Account Offered
  • Starting at 13 days of Paid Time Off and 8 days of Wellness
  • Paid Holidays, including 2 floating Holidays
  • 401(K) Matching Savings Plan
  • Transit Pass

Equal Opportunity Commitment
KidsQuest Children's Museum is an equal opportunity employer committed to a diverse and inclusive workplace. We acknowledge that many of us live and work on the land of the Coast Salish people and honor their ongoing stewardship.

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