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Customer Relations Manager Jobs in Bothell, WA (NOW HIRING)

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$13

$29

$56

How much do customer relations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer relations manager in Bothell, WA is $29.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $34.95 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What cities near Bothell, WA are hiring for Customer Relations Manager jobs?

Cities near Bothell, WA with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,209 per year, or $29.9 per hour.

Customer Relations Representative - State Farm Agent Team Member

Laarnie Soma - State Farm Agent

Seattle, WA • On-site

$50K - $70K/yr

Full-time

PTO

Re-posted 10 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Free food & snacks

About Laarnie Soma Agency
Laarnie Soma Agency has been powering forward since January 2023 and we are just getting started. We are a tight knit team of three including my husband, and we thrive in a laid back, supportive environment where team players can really shine. We believe in balancing independence with collaboration, and we love celebrating wins, whether that means team lunches or fun competitions with cash prizes.
With nearly 8 years of experience in my home state of Hawaii and a degree in Business Management from the University of Phoenix, I bring both strong industry knowledge and a passion for mentorship. Since moving to the area in 2021, my family and I have fully embraced the local community. We are here to make a difference in the lives of our customers and in the careers of people who join our team.
If you are looking for a fresh start in a fun, driven, close knit office, we would love to connect.
Job Description
As a Customer Relations Representative - State Farm Agent Team Member with Laarnie Soma - State Farm Agent, you will help us deliver the kind of insurance experience people remember for the right reasons. This is a hands on role where you support clients, keep service running smoothly, and help our team stay one step ahead. If you have a strong work ethic, love helping people, and enjoy being the person customers can count on, you’ll fit right in.
In this role, you will support policy recommendations based on what clients actually need, handle inquiries with professionalism, coordinate with the team to maintain smooth workflows, and assist with the details that make our agency great. Plus, this is a career path, not a dead end. We look for customer focused, results driven people and we plan to grow with motivated, sales minded team members.
Responsibilities

  • Handle customer questions and support daily service needs
  • Coordinate team communication to keep workflows efficient and organized
  • Assist with account updates, billing questions, and policy reviews
  • Track service metrics and share updates with the agent
  • Support community engagement and customer outreach efforts
Qualifications
  • Strong communication and organization skills
  • Excellent attention to detail and ability to manage multiple priorities
  • Prior experience in customer service, insurance sales, and or administrative support preferred
  • Must be able to obtain applicable state insurance licenses