Supports client participation in Voice of Customer processes such as KLAS and CSAT, including ... grows reference accounts, including sharing client success stories and outcomes improvements ...
Supports client participation in Voice of Customer processes such as KLAS and CSAT, including ... grows reference accounts, including sharing client success stories and outcomes improvements ...
Communicate with individuals or groups verbally and/or in writing (e.g. customers, suppliers ... Understand role in sales within each project; ensure project team will be a good reference.
Communicate with individuals or groups verbally and/or in writing (e.g. customers, suppliers ... Understand role in sales within each project; ensure project team will be a good reference.
Project Manager - NC
Durham, NC · On-site
Communicate with individuals or groups verbally and/or in writing (e.g. customers, suppliers ... Understand role in sales within each project; ensure project team will be a good reference.
Project Manager - NC
Durham, NC · On-site
Communicate with individuals or groups verbally and/or in writing (e.g. customers, suppliers ... Understand role in sales within each project; ensure project team will be a good reference.
Oracle EPM Finance Manager
NC · Remote
Our resilient, high-performance data infrastructure means that customers - from banks to theme ... Experience owning Chart of Accounts (COA) structures, master data governance, and reference data ...
Oracle EPM Finance Manager
NC · Remote
Our resilient, high-performance data infrastructure means that customers - from banks to theme ... Experience owning Chart of Accounts (COA) structures, master data governance, and reference data ...
Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
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Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
Quick apply
Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
PROJECT MANAGER
Wendell, NC · On-site
Customer and End-User Management: Communicate project status, updates, and milestones to customers ... Document lessons learned and best practices for future reference and continuous improvement.
PROJECT MANAGER
Wendell, NC · On-site
Customer and End-User Management: Communicate project status, updates, and milestones to customers ... Document lessons learned and best practices for future reference and continuous improvement.
... customers all over the world, we provide one point of access to local, in-country reference data ... We are looking for an experienced Product Manager to own aspects of the roadmap for our Worldview ...
... customers all over the world, we provide one point of access to local, in-country reference data ... We are looking for an experienced Product Manager to own aspects of the roadmap for our Worldview ...
Platform Product Manager
Raleigh, NC · On-site
... customers all over the world, we provide one point of access to local, in-country reference data ... We are looking for an experienced Product Manager to own aspects of the roadmap for our Worldview ...
Platform Product Manager
Raleigh, NC · On-site
... customers all over the world, we provide one point of access to local, in-country reference data ... We are looking for an experienced Product Manager to own aspects of the roadmap for our Worldview ...
Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
Quick apply
Store Manager
Durham, NC · On-site
... product preparation, customer experience, and teamwork. The SM provides comprehensive ... references pay scale accurately. • Holds monthly staff meetings to ensure that info on new ...
Assistant Store Manager
Durham, NC · On-site
$15 - $18/hr
Assists in resolving customer conflicts, facility issues, equipment challenges, etc. * Assists in ... Thoughtfully compiles and presents performance reviews, references pay scale accurately as assigned ...
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Assistant Store Manager
Durham, NC · On-site
$15 - $18/hr
Assists in resolving customer conflicts, facility issues, equipment challenges, etc. * Assists in ... Thoughtfully compiles and presents performance reviews, references pay scale accurately as assigned ...
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... management, and match & merge frameworks. * Strong background in the Finance/Banking domain. Platforms & Tools * Strong hands-on experience with Informatica Customer 360 & Reference 360 (mandatory;
... customers all over the world, we provide one point of access to local, in-country reference data ... The Automation and ABM manager will contribute to GDC by owning the strategy and implementation of ...
... customers all over the world, we provide one point of access to local, in-country reference data ... The Automation and ABM manager will contribute to GDC by owning the strategy and implementation of ...
Automation and ABM Manager
Raleigh, NC · On-site +1
... customers all over the world, we provide one point of access to local, in-country reference data ... The Automation and ABM manager will contribute to GDC by owning the strategy and implementation of ...
Automation and ABM Manager
Raleigh, NC · On-site +1
... customers all over the world, we provide one point of access to local, in-country reference data ... The Automation and ABM manager will contribute to GDC by owning the strategy and implementation of ...
Strategic Account Manager (Remote)
Durham, NC · On-site +1
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Strategic Account Manager (Remote)
Durham, NC · On-site +1
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Support customer participation in reference programs, advisory boards, case studies, and strategic ... Demonstrated success managing large enterprise or strategic accounts with annual contract values ...
Associate Account Manager - Raleigh (Hybrid)
Raleigh, NC · On-site
$119K - $124K/yr
... for reference and to answer questions Ensure we have accurate data in our CRM Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and ...
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Associate Account Manager - Raleigh (Hybrid)
Raleigh, NC · On-site
$119K - $124K/yr
... for reference and to answer questions Ensure we have accurate data in our CRM Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and ...
Customer Reference Manager information
See Raleigh, NC salary details
$22.4K - $29.4K
4% of jobs
$29.4K - $36.4K
10% of jobs
$42.1K is the 25th percentile. Wages below this are outliers.
$36.4K - $43.4K
14% of jobs
$43.4K - $50.5K
16% of jobs
The median wage is $56.5K / yr.
$50.5K - $57.5K
7% of jobs
$57.5K - $64.5K
10% of jobs
$68K is the 75th percentile. Wages above this are outliers.
$64.5K - $71.5K
29% of jobs
$71.5K - $78.6K
4% of jobs
$78.6K - $85.6K
3% of jobs
$85.6K - $92.6K
1% of jobs
$92.6K - $99.6K
2% of jobs
$22.4K
$59.6K
$99.6K
How much do customer reference manager jobs pay per year?
As of Jul 17, 2026, the average yearly pay for customer reference manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.
What is a customer reference manager?
A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.
What is the difference between Customer Reference Manager vs Customer Success Manager?
| Aspect | Customer Reference Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing customer references and case studies | Ensuring customer satisfaction and retention |
| Key Responsibilities | Collecting and maintaining customer references, coordinating reference activities | Onboarding, supporting, and growing customer accounts |
| Required Skills | Communication, relationship management, project coordination | Customer relationship management, problem-solving, strategic planning |
| Work Environment | Collaborates with sales and marketing teams | Works closely with sales, support, and product teams |
The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.
What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?
To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.
What is the role of a CSM?
A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.
Can I put my boyfriend as a reference for a job?
As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.
What is the highest paying job in customer service?
The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.
How does a Customer Reference Manager typically collaborate with sales and marketing teams?
A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Raleigh, NC? For Customer Reference Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Reference Manager jobs in Raleigh, NC are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 hours ago
Job description
Expert Client Success Manager
Job Summary
The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the Expert CSM partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations.
The Expert CSM is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.
What you will contribute:
Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
Leads complex collaborations of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans
Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
Creates/maintains complex client facing executive dashboard for monthly operational review
Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities
Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
Ensures client regulatory preparedness as it relates to Veradigm solutions
Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
Participates actively in client Quarterly Business Reviews (QBRs)
Provides advanced consultative insights into the client growth plan
Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
Drives client prioritization with escalated issues in support
Mentors/provides guidance to less experienced Client Success Managers
The ideal candidate will have:
Bachelor's Degree or equivalent Technical / Business experience Required
7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
Experience with risk adjustment, CMS, and healthcare industry processes
Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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