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Customer Reference Manager Jobs in Raleigh, NC (NOW HIRING)

Hellios

Customer Support Advisor

Raleigh, NC · On-site

... and managing customer data Key responsibilities Validations * Build a rapport and strong ... Validate online questionnaires with close attention to detail and reference to standard processes ...

Actalent

Client Manager

Raleigh, NC · Hybrid

$54K/yr

... interviews, reference checks, skills testing, background checks, etc...) * Maintain and manage ... on customer service: * High volume recruiting * Managing a high volume account * Providing on ...

Actalent

Client Manager

Raleigh, NC · Hybrid

$54K/yr

... interviews, reference checks, skills testing, background checks, etc...) * Maintain and manage ... on customer service: * High volume recruiting * Managing a high volume account * Providing on ...

Actalent

Client Manager

Raleigh, NC · On-site

$54K - $62K/yr

... interviews, reference checks, skills testing, background checks, etc...) * Maintain and manage ... on customer service: * High volume recruiting * Managing a high volume account * Providing on ...

Actalent

Client Manager

Raleigh, NC · Hybrid

$54K - $62K/yr

... interviews, reference checks, skills testing, background checks, etc...) * Maintain and manage ... on customer service: * High volume recruiting * Managing a high volume account * Providing on ...

NetApp

Principal Product Manager

Morrisville, NC · On-site

... first-party, fully managed enterprise file service on Microsoft Azure, delivered in deep ... and reference architectures, and feed real customer workload evidence back into joint planning.

Capital Bank

Manager, Product Development

Cary, NC

$107K - $133K/yr

Source reference samples for reverse engineering. * Maintain project details and timelines within ... Manage and facilitate sample shipment requests for internal and external customers * Support ...

Capital Bank

Manager, Product Development

Cary, NC · On-site

$107K - $133K/yr

Source reference samples for reverse engineering. * Maintain project details and timelines within ... Manage and facilitate sample shipment requests for internal and external customers * Support ...

SuCitta Stealth

Manager, Product Development

Cary, NC · On-site

$107K - $133K/yr

Source reference samples for reverse engineering. * Maintain project details and timelines within ... Manage and facilitate sample shipment requests for internal and external customers * Support ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

... Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing ... reference accounts, including sharing client success stories and outcomes improvements • ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Raleigh, NC

Customer Reference Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do customer reference manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer reference manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Raleigh, NC? For Customer Reference Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Reference Manager jobs in Raleigh, NC are:
Customer Reference Manager jobs near you
Customer Service Coordinator / Project Manager Assistant

Customer Service Coordinator / Project Manager Assistant

shift, LLC

Raleigh, NC • On-site

$17.50 - $22.75/hr

Full-time

Re-posted 5 days ago

Job description

Company Description
Leading Insurance Restoration company in the Greenville / Winterville, Raleigh and Charlotte area quickly growing and expanding territory coverage and looking to fill multiple positions immediately.
Job Description
C3 's role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.
They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies' Internal Customers (Managers and Fellow Employees).
This position is all about communication, follow up and more follow up and communication- prove that and you are in!
Qualifications
Skills required:
Over 4 years of Customer Service / Client Care experience
Over 2 years Project Management / Scheduling / Dispatching / Tracking
General understanding of remodeling, construction / restoration principles an asset
Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, DASH*)
Systematic and capable of organizing multiple jobs / activities at a time
Analytical and able to problem solve in a timely manner under intense circumstances.
Think outside the box to make adjustments and changes as required as situations dictate
Produce exceptional and well organized, documented job files
Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
Clean Background check
Able to successfully pass periodic drug testing
*Experience with these programs not required, but a plus!
Additional Information
We look forward to receiving your application!
Please forward your cover letter, resume, and references with application. Only complete applications will be reviewed.

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