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Customer Reference Manager Jobs in Michigan (NOW HIRING)

Timken

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification. We offer a comprehensive ...

Timken

Customer Service Representative

Norton Shores, MI

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

The Timken Company

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

Timken

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

SAF-HOLLAND

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

... references and basic product information. * Coordinate customer interactions with technical teams when specialized support is required. * Product & Technical Support Pricing & Data Management

Clarivate

IP Admin Senior Analyst

Ann Arbor, MI · Hybrid

$50K - $76K/yr

... reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export ...

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Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Michigan

Customer Reference Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Michigan?

For Customer Reference Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Michigan look for?

The top searched job categories for Customer Reference Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Reference Manager jobs?

Cities in Michigan with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Inside Sales/Customer Service

Fullerton Tool Company, Inc

Saginaw, MI • On-site

$15.88 - $17.43/hr

Other

Posted 26 days ago

Job description

Inside Sales: Customer Service Representative (CSR)
Reports to: Customer Service Supervisor
Shift/Schedule: Day Shift (8:00-4:30 / 9:00-5:30)
Job Purpose
A Customer Service Representative (CSR) is responsible for maintaining strong customer relationships by providing prompt, professional, and effective support. This role assists customers with inquiries, processes purchase orders, provides product and service information, and resolves issues to ensure customer satisfaction. In addition, the representative contributes sales support by managing quotations, cross-referencing competitor products, and facilitating communication between customers, sales representatives, and internal teams.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide professional and courteous assistance to customers, ensuring all requests are handled promptly and thoroughly.
  • Effectively manage multiple responsibilities or quickly shift between tasks while maintaining focus, efficiency, and accuracy.
  • Build strong relationships and trust with customers through open, clear, and interactive communication.
  • Accurately and efficiently process customer orders with a high level of attention to detail and quality.
  • Open and route incoming emails to the appropriate employees or save and label them correctly for recordkeeping.
  • Assist customers with quotations, stock checks, pricing, RMAs, packing lists, and invoice copies.
  • Respond to and assist visitors through HubSpot Live Chat in a professional manner while creating contacts and generating leads.
  • Support customers with competitor product crossovers by providing accurate Fullerton part numbers from descriptions.
  • Maintain customer account information, representative codes, and manage out-of-stock items on the blue sleeve list.
  • Perform additional clerical duties such as data entry, photocopying, scanning, and faxing.
  • Document professional achievements and progress to actively participate in the company's review process with your supervisor.
  • Maintain 5S standards and a neat, organized work area.
  • Demonstrate and uphold Fullerton Tool Company Core Values in all interactions.
  • Perform other related tasks as assigned by the supervisor.
Qualifications/Education/Skills
  • High school diploma or equivalent.
  • Proficiency in Microsoft Office programs (Excel, Word, Outlook).
  • Previous administrative or customer service experience preferred.
  • Strong organizational and multi-tasking skills and ability to prioritize
  • Excellent communication skills both written and verbally.
  • Must be able to read, write and understand English
  • Bi-lingual in English and Spanish preferred but not required.
  • Commitment to delivering outstanding customer service and satisfaction.
  • Reliable attendance and punctuality.
Equipment Used
  • Computer, telephone, copy machine (including scanning)
Working Conditions
  • Professional office environment.
Physical Requirements
  • Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and see, talk and hear. Some lifting, carrying, pushing and/or pulling.

Pay Range: $15.88 - $17.43 per hour

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