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Customer Reference Manager Jobs in Michigan (NOW HIRING)

Masterapp Labs

Data Warehouse Architect

Lansing, MI · On-site

Manager has requested 2 professional references, please attach to submission in a separate document ... needs of the customer. * Ability to design applications taking into consideration data ...

Lincare Holdings, Inc.

Customer Service Rep JV

West Branch, MI · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... by management within the Joint Venture locations. Job Responsibilities: * Monitors the flow of ... Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense ...

Lincare

Customer Service Rep JV

West Branch, MI

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... by management within the Joint Venture locations. Job Responsibilities: * Monitors the flow of ... Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense ...

Jackson District Library

Librarian I Carnegie

Jackson, MI · On-site

$26.97/hr

  • Medical

  • Retirement

  • PTO

... Managers to serve the needs of our diverse community and provide superior customer service to ... Examples of Work Provides specialized service to the public • Answers reference questions through ...

Ritchie Bros.

Customer Service Representative

Flint, MI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... inspectors, yard managers and operators to administrative staff and customer service ... computer systems Reference pricing and delivery information Respond to customer questions ...

Ritchie Bros.

Customer Service Representative

Grand Blanc, MI · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Reference pricing and delivery information • Respond to customer questions, inquiries, and ... Time management skills • Positive attitude • Ability to work independently • Strong ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Reference pricing and delivery information • Respond to customer questions, inquiries, and ... Time management skills • Positive attitude • Ability to work independently • Strong ...

Timken

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification. We offer a comprehensive ...

Timken

Customer Service Representative

Norton Shores, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

The Timken Company

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

Timken

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... screen, professional references, prior employment verification* We offer a comprehensive ...

SAF-HOLLAND

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

... references and basic product information. * Coordinate customer interactions with technical teams when specialized support is required. * Product & Technical Support Pricing & Data Management

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Qualifying leads from digital campaigns, conferences, references, tradeshows, etc. * Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information Minimum Job Qualifications

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Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Michigan

Customer Reference Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Michigan?

For Customer Reference Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Michigan look for?

The top searched job categories for Customer Reference Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Reference Manager jobs?

Cities in Michigan with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Data Warehouse Architect

Masterapp Labs

Lansing, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Data Warehouse Architect
Location: Lansing, MI, (Hybrid)-On-site Wednesdays and Thursdays every week
Position Type: Contract
Interview Mode: MS Teams

Prescreening questions: Prescreening questions are attached, please attach the candidate's answer to these in your submission


References: Manager has requested 2 professional references, please attach to submission in a separate document

Required Skills:

  • Bachelor’s degree or equivalent technical study
  • 6+ Years Creating Data Warehouse BI applications including ETL/data mart development, reporting, dashboards and other information analysis and delivery system.
  • 2+ Years Child Welfare Services, Juvenile Justice, Juvenile services, or other related experience

Preferred Skills

  • SQL Assistant/Teradata Studio Experience
  • Must be able to work independently with little directions

Other Desired Skills:

  • Experience with the State of Michigan PMM/SUITE/Agile methodology
  • End user training experience
  • Communicate effectively, verbally and in writing, with programmers, analysts, immediate supervisor, management, system users, operations, other State agencies and the private sector.
  • Meet with users for clarification and elaboration as may be necessary to clearly define a problem and conceptualize a development plan.
  • Recognize, gather, correlate, and analyze facts, draw conclusions, define problems, and devise solutions and alternatives and make appropriate recommendations.
  • Experience working with Data Modelers and developers, facilitating modification of the logical design to create a physical design most suited to the reporting needs of the customer.
  • Ability to design applications taking into consideration data reconciliation, (to the source system) query/reporting performance, and analytical business value.
  • With the Business Analyst, presents the information gathered to the Project Review Board and/or Project Sponsors during project review meetings, project workgroups and to the Technical Review Board providing clarification and answers to questions.
  • Consult with agency clients to explain complex IT processes and solutions, developing and maintaining an effective communication plan with DTMB and agency clients relating to project level metrics, bureau level project reporting, etc.
  • Assist Architect or DBA to draft technical database model that:
  • Complies with audit separation of duty requirement.
  • Captures requirements of data elements
  • Designs data elements to best meet application needs
  • Reviews and approves updates to systems documentation.
  • Gather, review, and analyze potential impacts of changes and inform DTMB management and supported client agency of impact and risks to existing IT solutions due to proposed legislation, enhancement requests, changes in government requests, changes in governmental processes or procedures.
  • Provide professional technical expertise to the DTMB AS PMO Managers and client agency managers and supervisors in IT project estimating, and budgeting.
  • Serves as a team lead and resource, directing the code development, providing advice and guidance to other development staff.
  • Evaluate and identify opportunities for programming process or tools standardization.
  • Perform disaster recovery planning and implementation.
  • Provide input to procedures and ensure proper change management for all requested fixes to production systems.
  • Review and approve test plans. Incorporate all levels of security, which were identified as system requirements, into test plans.

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