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Customer Reference Manager Jobs in Michigan (NOW HIRING)

Clarivate

IP Admin Senior Analyst

Ann Arbor, MI · On-site

$50K - $76K/yr

... reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export ...

Clarivate Analytics

IP Admin Senior Analyst

Ann Arbor, MI · Hybrid

$50K - $76K/yr

... reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export ...

Hobby Lobby

Frame Shop Manager

Petoskey, MI · On-site

$21 - $22/hr

- Overview Hobby Lobby is seeking an organized, customer service oriented person with leadership ... Provide Previous Work References * Have Previous Management Experience * Be experienced at ...

Hobby Lobby

Frame Shop Manager

Sterling Heights, MI · On-site

$20.15 - $21.15/hr

- Overview Hobby Lobby is seeking an organized, customer service oriented person with leadership ... Provide Previous Work References * Have Previous Management Experience * Be experienced at ...

Thrive

Client Delivery Manager

Holland, MI · On-site

Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability). * Manage contract P&L to deliver to ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Michigan

Customer Reference Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Michigan?

For Customer Reference Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Michigan look for?

The top searched job categories for Customer Reference Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Reference Manager jobs?

Cities in Michigan with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

IP Admin Senior Analyst

Clarivate

Ann Arbor, MI • On-site

$50K - $76K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Job description

We are seeking a Senior IP Analyst to join our Filing and Prosecution Team at Clarivate. In this role, you will be responsible for providing filing & prosecution support through docketing, paralegal services, Recordals, Information Disclosure Statements (IDS), and/or reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export Administration Regulations ("EAR") and International Traffic in Arms Regulations ("ITAR").
About You - experience, education, skills, and accomplishments
  • Associate's degree or equivalent relevant work experience
  • 1+ years of patent paralegal and docketing experience
  • Experience using IP management software
  • Experience in Microsoft Suite: Outlook, Word and Excel

It would be great if you also had...
  • 2+ years of experience using Memotech, Foundation IP, IP Manager, The IP Management System, Inprotech, or IPFolio
  • U.S. and foreign patent docketing and trademark filing & prosecution experience
  • A paralegal certificate from an ABA approved program is a plus

What will you be doing in this role?
  • Interacting with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment
  • Plans and organizes tasks and work responsibilities to achieve objectives. Adheres to organizational policies and procedures
  • Process incoming and outgoing domestic and international communications in IP management software
  • Routinely review and file prosecution related documents with the USPTO for all stages of prosecution. Also coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines.
  • Manage, create and maintain documents on behalf of customers as per their directions including but not limited to scanning and filing of incoming documents, retrieving, sending requested documents to customers, unfiled matters, file intakes and file transfers
  • Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices as requested, including but not limited to: Intellectual Property applications (domestic and international), Information Disclosure Statements (IDS), formalized priority claims, formal documents such as ADS, Power of Attorney, PCT forms and other forms as needed
  • Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines and status of applications
  • Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures
  • Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations
  • Document and track daily work in time-tracking system within prescribed deadlines and SLA's
  • Liaise with all areas of the business where/when defined to meet customer expectations by ensuring adherence to the agreed or required service levels

About the Team
Come join our Filing & Prosecution Team! Clarivate is the global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world's ideas. We have the insight, experience and global expertise to create, protect, maintain and maximize IP assets on a global scale.
Hours of Work
  • Full Time, permanent position
  • We are prioritizing hiring in a hybrid work model working 2-3 days a week in one of our US offices. However, we encourage applicants of all US states to apply

Compensation - US Only
The expected base salary for this position is $50,000 - $76,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.
In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.
#LI-Hybrid
#LI-LP
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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