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Customer Reference Manager Jobs in Michigan (NOW HIRING)

InnerSpace

VP Endoscopy Sales

Marne, MI · On-site

$125K - $200K/yr

Manage VOC and all market feedback and trends * Develop ROI documentation to be used as marketing pieces * Formalize customer reference sites * Assemble and work with product Focus Groups as needed

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Trintech

Manager, Customer Success

Norway, MI · On-site

$100 - $125/hr

## Manager, Customer SuccessApplyremote type: Hybridlocations: Sweden: Norwaytime type: Full ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...

PGA TOUR Superstore

Retail Golf Services Associate

Novi, MI · On-site

$14 - $16.25/hr

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

PGA TOUR Superstore

Retail Golf Services Associate

Novi, MI · On-site

$14 - $16.25/hr

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

Wayne State University

Systems Integrator I

Detroit, MI · On-site

... and customer reference. Comments (Level Descriptions) The Systems Integrator job family has four ... The majority of their time is spent in project planning and management activities but they may be ...

Provn, Inc.

Account Executive

Detroit, MI · On-site

$60 - $80/hr

The program managers know something is wrong. They don't know exactly where. You've identified ... There is no warm introduction, no existing customer reference in automotive, and no marketing ...

Wayne State University

Systems Software Engineer I

Detroit, MI · On-site

$171K - $202K/yr

... management; Analyze and troubleshoot operating problems to find problem areas and make fixes or ... Document changes to system functions and/or configurations for technical and customer reference ...

Lincare Holdings

Customer Service Rep JV

West Branch, MI · On-site

$13.75 - $18.75/hr

... by management within the Joint Venture locations. Job Responsibilities: * Monitors the flow of ... Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Time management skills * Positive attitude * Ability to work independently * Strong interpersonal ... Reference pricing and delivery information * Respond to customer questions, inquiries, and requests

Ritchie Bros.

Customer Service Representative

Grand Blanc, MI · On-site

$13.75 - $18.50/hr

Reference pricing and delivery information * Respond to customer questions, inquiries, and requests ... Time management skills * Positive attitude * Ability to work independently * Strong interpersonal ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Michigan

Customer Reference Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Michigan?

For Customer Reference Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Michigan look for?

The top searched job categories for Customer Reference Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Reference Manager jobs?

Cities in Michigan with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

VP Endoscopy Sales

InnerSpace

Marne, MI • On-site

$125K - $200K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Develop and deliver C level presentations and value propositions for Endoscopy solutions.

  • Assist TSMs with presale and post-sale activities, including in-services and customer engagement.

  • Target new construction and renovation Endoscopy projects and manage market feedback and trends.

Job description

Description:

Position Description VP Endoscopy Sales
The VP of Endoscopy sales reports to the Vice President of Sales and responsible for growing overall business sales within the targeted business segment including: the InnerSpace target customer, IDN’s, contractors, architects & planners. This is a national SALES position and compensation is tied to quota attainment within the Endoscopy product categories. Compensation is uncapped, estimated first year earnings are estimated to be $125,000 to $200,000, both are tied to experience and performance.

Essential Skills & Duties:

  • Understand value of InnerSpace product offerings and establish departmental wide solutions with special concentration on the InnerSpace Endoscopy solution set. This category includes Scope Cabinets, Ventaire Systems, Ventaire Units, Security & Automation, scope transport systems, connectors, tubing, and CLOUD.
  • Develop C Level presentations and value proposition for Endoscopy solutions, In Coordination with TSM & AVP arrange and provide C level product presentations selling the “System.”
  • Assist TSM’s with all presale and post-sale activities.
  • Maximize customer experience pre and post-sale
  • Maximize re-occurring revenue opportunities & drive customer connector compliance
  • Understand construction timelines and project blueprints
  • Assist TSM’s during in-services
  • Provide quarterly forecasts
  • Assist training new TSM’s on Endoscopy department and workflows
  • Target new construction & renovation Endo projects
  • Manage VOC and all market feedback and trends
  • Develop ROI documentation to be used as marketing pieces
  • Formalize customer reference sites
  • Assemble and work with product Focus Groups as needed
  • Drive table-top unit sales via distribution.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a remote office based position.

  • 60% of the time is spent sitting and may be for prolonged periods while traveling by car.
  • 40% of the time is spent in a standing or walking position. Standing may be required for prolonged periods of time while supporting the company at trade shows and continuing education courses
  • Overnight travel & air travel is required.
  • Lifting and carrying is normally limited to items less than 15 lbs. for distances up to 40-50 feet. During travel, expected lifting and carrying could be up to 40 lbs. for much longer distance.

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
Requirements:

 Requirements:

  • Bachelor's degree required with a minimum of 15 years of sales management experience within healthcare industry & healthcare planning market.
  • 10 plus years of experience working directly with Endoscopy & SPD departments and keen knowledge of key scope manufactures such as Olympus, Fuji & Karl Storz
  • Key contacts within IDN and Equipment planning partners across North America.
  • Vendor credentialling is required including all appropriate vaccinations our customers require.
  • Must pass a company sponsored drug test and background check.