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Customer Reference Manager Jobs in Michigan (NOW HIRING)

asrcfh

Reference Librarian

Ann Arbor, MI · On-site

Deliver in-depth reference and research support services to EPA researchers and staff, including ... management, etc.). * Experience formatting documents and checking for 508 compliance. * Customer ...

EDB

Principal Customer Success Manager

Lansing, MI · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

PGA TOUR Superstore

Retail Golf Services Associate

Novi, MI · On-site

$14 - $16.25/hr

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

Wayne State University

Systems Integrator I

Detroit, MI · On-site

... and customer reference. Comments (Level Descriptions) The Systems Integrator job family has four ... The majority of their time is spent in project planning and management activities but they may be ...

iCIMS

Customer Success Manager

Lansing, MI · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Michigan

Customer Reference Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Michigan?

For Customer Reference Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Michigan look for?

The top searched job categories for Customer Reference Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Reference Manager jobs?

Cities in Michigan with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Reference Librarian

asrcfh

Ann Arbor, MI • On-site

Full-time

Posted 12 days ago

Job description

Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Reference Librarian to support our nationwide contract providing library and records management services to the US Environmental Protection Agency (EPA).  We offer a culture that provides professional development and team collaboration. 

Responsibilities:

  • Deliver in-depth reference and research support services to EPA researchers and staff, including daily provision of virtual reference services and interlibrary loan.
  • Contribute to other library programs and services including research impact, library instruction, marketing and outreach, knowledge management projects, or cataloging.
  • Participate in the development of innovative library services (research impact analysis, data visualization, systematic reviews, machine learning, artificial intelligence, and other potential new areas of service).
  • Complete reporting duties, departmental statistics, and documentation as required by the contract and library operating procedures.

Requirements:

  • MS in Library Science, Information Science, or related field.
  • Minimum 2-4 years of professional experience in a library which includes three (3) years of providing reference and research services.  Candidates should have experience  in scientific research settings; prefer experience with special libraries and/or federal government special library experience.
  • Experience with commonly used research tools and databases in those fields (PubMed, Web of Science, D&B Finance Analytics, etc.).
  • Experience with Alma, EndNote, and other library tools and skills (scholarly publishing, programming, SharePoint management, data visualization, collection management, etc.).
  • Experience formatting documents and checking for 508 compliance.
  • Customer service skills and strong organizational skills with attention to detail as well as the ability to work independently and on teams, communicate effectively with colleagues and customers, prioritize and manage multiple on-going projects, quickly adapt to change, and meet deadlines.
  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

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