Customer Project Manager Jobs in Florida (NOW HIRING)

Job Description:

Qualifactsis a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary of the Project Manager

The Project Manager will be applying company policies and procedures to resolve a variety of issues. They will determine a course of action based on guidelines and modify processes and methods as required. They should have a basic knowledge of task management and project management concepts to apply this knowledge and basic problem-solving techniques to define and resolve problems. They will determine a course of action based on guidelines.

Responsibilities for the Project Manager

• Manages full implementation project life cycle from kick-off preparation through implementation completion and transition to support for small to mid-range projects
• Manages customer relationships and expectations through regular touchpoints, distribution of status briefings and onsite meetings
• Interfaces with customer staff across levels and departments throughout project lifecycle
• Influences customer attitudes, behaviors, and intentions throughout every phase of the implementation process, ensuring alignment, adoption, and long-term success
• Ensures that all projects are executed properly maintaining customer satisfaction, along with attaining desired outcomes in cost, quality and delivery timeframes
• Tracks project timelines updating the team with status reports in order to meet and exceed projected metrics
• Works with management to determine resource management, project plans, and risk assessment in order to keep the customers on target
• Works closely with cross-functional teams to resolve project issues in order to optimize results while minimizing project costs
• Partners with diverse departments such as Sales, Product, Sate reporting, and RCMS to drive alignment, streamline workflows, and achieve shared project goals
• Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions
• Focuses on providing standard professional advice and creates initial reports/analyzes for review by experienced team professionals
• Focuses on providing standard project guidance based on platform implementation methodologies and creates initial reports/analyzes for review by management

Qualifications of the Project Manager

• Bachelor's degree (additional equivalent experience may be considered in lieu of degree)
• 5 years' experience in project management or a related role; behavioral health experience preferred
• PMP preferred

Knowledge, Skills, and Abilities of the Project Manager

• Ability to manage multiple customer projects working with differing timelines
• Strong communication skills, both written and spoken
• Expertise in organization and multitasking
• Able to juggle multiple projects at once with little to no direction
• Use a consultative approach with clients and adapt communication style to the audience
• Ability to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.