Customer Program Manager Jobs in Pasco, WA (NOW HIRING)

CAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

Position: CASE MANAGER - BILINGUAL
Supervised by: Program Manager & Director
Department: Housing Stability
Classification: Regular Full Time
Position Status: Non-Exempt
Location: Hermiston Office
Starting Salary: $4,218/month + 6% Bilingual Differential Pay
Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays

POSITION OVERVIEW:
The Case Manager works with clients to overcome barriers that affect their ability to obtain and maintain stable housing. Assist clients in achieving increased housing stability and self-sufficiency by assessing the clients’ barriers and establishing goals that you will support the client to achieve in order to stabilize their lives. Must have the ability to engage with a diverse population that may be experiencing crisis.

ESSENTIAL JOB FUNCTIONS:

• Provide confidential screening, intake and eligibility assessment of potential clients.
• Be the primary contact and support for clients on assigned caseload throughout the duration of the program.
• Assess clients to determine their barriers to obtaining and maintaining housing and set individualized goals with clients that will aid them in overcoming those barriers.
• Meet with all clients at least twice a month to monitor progress towards their goals and adjust as necessary.
• Coordinate and collaborate with partners and posse knowledge of services they offer in order to make appropriate referrals for clients in order to address all client needs in a holistic manner.
• Complete Housing Quality Standards inspection before client move in, at annual recertification and as needed.
• Conduct home visits to assure that clients maintain their housing units in a safe and healthy condition.
• Create and maintain client files according to funder requirements, which includes and is not limited to collecting and completing required documentation and keeping detailed case notes.
• Ensure data within organizational systems is entered accurately and in a timely manner.
• Develop and maintain good relations with clients, landlords/property managers, and other community partners.
• Participate in community meetings and events as they pertain to poverty, housing, and homelessness including but not limited to Home for Hope Coalition meetings, Project Community Connect/Veteran Stand Down events, and the annual Point in Time Count.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual: must be proficient in reading, writing, listening and speaking in English and Spanish.
• Associate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.
• Excellent communication, interpersonal, and customer service skills.
• Computer experience and a working knowledge of Word and Excel.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS:

• Must pass a criminal history background investigation however, a conviction of a crime may not necessarily disqualify and individual from this position.
• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of marijuana.
• Possession of or ability to obtain a valid driver’s license and insurable driving record is required.
• Travel required within the service area. Company vehicles are typically provided for business travel. However, on occasion, employees may be required to use their personal vehicle. When a personal vehicle is used for authorized business travel, mileage will be reimbursed at the current IRS mileage reimbursement rate.

EQUAL OPPORTUNITY EMPLOYER
CAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.