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Customer Program Manager Jobs in Kent, WA (NOW HIRING)

Seattle Indian Health Board

PROGRAM MANAGER

Seattle, WA · On-site

$65K - $72K/yr

Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we ... The Program Manager provides leadership and oversight for multiple grant-funded projects at SIHB.

Zortech Solutions

Program Manager

Seattle, WA · On-site

Program Manager Job Location: Seattle, WA Job Duration: 12 Months About this team The Retail ... customer experience. This team is responsible for the seamless integration and deployment of ...

ValidaTek, Inc.

Program Manager

Tacoma, WA · On-site

$120K - $190K/hr

From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ... We are seeking an experienced Program Manager to lead and manage a Web Services program for the ...

Astronics

Program Administrator (2026-125)

Kirkland, WA · Hybrid

$29.14 - $43.71/hr

JOB SUMMARY The Program Administrator collaborates with Program Managers to oversee internal program operations, ensuring successful completion and customer satisfaction. The PA may handle multiple ...

ValidaTek

Program Manager

Tacoma, WA · On-site

From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ... We are seeking an experienced Program Manager to lead and manage a Web Services program for the ...

Astronics

Program Administrator (2026-125)

Kirkland, WA · Hybrid

$29.14 - $43.71/hr

JOB SUMMARY The Program Administrator collaborates with Program Managers to oversee internal program operations, ensuring successful completion and customer satisfaction. The PA may handle multiple ...

Astronics

Program Administrator (2026-125)

Kirkland, WA · Hybrid

$29.14 - $43.71/hr

JOB SUMMARY The Program Administrator collaborates with Program Managers to oversee internal program operations, ensuring successful completion and customer satisfaction. The PA may handle multiple ...

Chief-Seattle-Club-1

Program Manager

Seattle, WA · On-site

$81.44 - $103.96/hr

Program Manager Full Time Management Seattle, WA, US 3 days ago Requisition ID: 1174 Salary Range ... Exceptional customer service and problem-solving skills. * Ability to handle complaints/conflicts ...

New

PEMCO

Program Manager

Seattle, WA · On-site

At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual ... PEMCO has a dynamic and challenging opportunity for a Program Manager to join our community. In ...

PACCAR Inc

Program Manager

Kirkland, WA · On-site

$119 - $186/hr

Program Manager Date: Aug 18, 2026 Company: PACCAR Company Information PACCAR is a Fortune 500 ... PACCAR is a global technology leader in the design, manufacture and customer support of high ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

PACCAR is a global technology leader in the design, manufacture and customer support of high ... This role will be responsible for managing program development in a matrixed organization to meet ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Kent, WA

Customer Program Manager information

See Kent, WA salary details

$10

$61

$96

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Kent, WA is $61.05, according to ZipRecruiter salary data. Most workers in this role earn between $40.72 and $78.41 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Kent, WA are hiring for Customer Program Manager jobs?

Cities near Kent, WA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $126,983 per year, or $61 per hour.

Senior Program Manager, Human Data Operations

mpathic

Seattle, WA • On-site

$140K - $170K/yr

Full-time

Posted 26 days ago

Job description

About the Role
mpathic is seeking a Senior Program Manager, Human Data Operations to lead the execution and operational delivery of complex AI safety, evaluation, human data, and red teaming programs for leading AI companies. This role owns the overall delivery program across multiple customer engagements, leading a team of Project Coordinators while ensuring operational excellence, quality, staffing coordination, and execution across multiple delivery sites.
This leader serves as the operational hub for Human Data Operations, partnering closely with executive leadership, project managers, staffing, quality assurance, engineering, product, AI/ML, research, and customer-facing teams to ensure programs are delivered on time, at high quality, and at scale.
In addition to overseeing customer programs, this role is responsible for coordinating facilities and site operations across multiple delivery locations, ensuring each site is prepared to support staffing, security, operational readiness, and program execution.
This role combines strategic program leadership with hands-on operational execution and is ideal for someone who thrives managing multiple workstreams, developing project managers, and building scalable operational systems in a fast-paced AI environment.
What You'll Do
Lead the Human Data Delivery Program
  • Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs.
  • Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery.
  • Develop scalable operational systems that improve visibility, throughput, quality, and predictability.
  • Establish governance, reporting, risk management, and communication standards across all programs.
  • Ensure consistent execution methodologies across customer engagements.

Lead and Develop Project Coordinators
  • Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery.
  • Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution.
  • Balance workloads and allocate project management resources across programs.
  • Establish project management best practices, operating rhythms, and performance metrics.
  • Support hiring, onboarding, and development of additional program management staff as the organization grows.

Coordinate Multi-Site Facilities Operations
Serve as the operational lead for multiple Human Data delivery sites by:
  • Coordinating facility readiness and operational support across locations.
  • Partnering with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution.
  • Supporting expansion into new operational sites as business needs evolve.
  • Standardizing operational processes and ensuring consistency across facilities.
  • Addressing facility-related operational issues that could impact staffing or delivery.

What You'll Accomplish
In Your First 90 Days
  • Build a deep understanding of mpathic's Human Data Operations and AI safety workflows.
  • Establish relationships with Project Managers, executive leadership, QA, staffing, engineering, and customer teams.
  • Take ownership of multiple customer programs.
  • Assess operational readiness across delivery sites.
  • Identify opportunities to improve delivery processes and operational efficiency.

In Your First Year
  • Successfully oversee delivery across multiple customer programs.
  • Develop a high-performing team of Project Coordinators.
  • Build scalable program governance and reporting.
  • Improve quality, throughput, and operational efficiency.
  • Establish standardized delivery practices across teams and facilities.
  • Help define how Human Data Operations scales as mpathic grows.

Required Experience
  • 7+ years leading complex programs, operations, or large-scale services delivery.
  • 3+ years managing Project Managers or operational leaders.
  • Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
  • Demonstrated success managing multiple concurrent customer programs.
  • Experience partnering with executive stakeholders.
  • Experience operating in high-growth or startup environments.
  • Experience building scalable operational systems and delivery processes.
  • Experience coordinating operations across multiple offices or delivery sites is strongly preferred.

Preferred Qualifications
  • PMP, PgMP, Agile, Scrum, Lean, or equivalent program management certification.
  • Experience with AI safety, LLM evaluation, human-in-the-loop systems, annotation, red teaming, or trust & safety.
  • Experience leading multi-site operations or facilities coordination.
  • Experience scaling operational organizations through rapid growth.
  • Strong background in quality management, workforce planning, and operational excellence.

Apply Even If You Don't Check Every Box
We know great candidates might not fit every bullet on a job description. If this role speaks to you and you're excited to help improve the future of healthcare research and AI safety, we'd love to hear from you.

Apply