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Customer Program Manager Jobs in Kennesaw, GA (NOW HIRING)

Southern Company

Program Manager

Atlanta, GA · On-site

Atlanta Gas Light provides natural gas delivery service to more than 1.5 million customers in ... Program Manager is accountable for ensuring the execution and commissioning of large-scale ...

DSV Global Transportation

Program Manager

Atlanta, GA · On-site

$100K - $110K/yr

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re ... Program Manager Time Type: Full Time POSITION SUMMARY DSV is growing rapidly and continuously ...

Network Connex

Program Manager

Atlanta, GA · On-site

$150 - $175/hr

You'll be part of a team working together to solve customer problems every day, with compensation ... The Program Manager will lead a regional team of Project Managers responsible for delivering a high ...

Accura Engineering

Program Manager

Atlanta, GA · On-site

Job Title: Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Werfen

Program Manager

Norcross, GA · On-site

... customers, and our dedication to innovation and quality. We're passionate about providing health ... Under the general oversight of a Senior Program Manager or Director of Programs, this individual ...

Werfen

Program Manager

Norcross, GA · On-site

$80 - $120/hr

Coordinates discussions with commercial functions (operations, regulatory, distribution, customer ... Certification in project management or program management is desired Management has the discretion ...

VML

Program Manager

Atlanta, GA · On-site

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

Hp

Customer Project and Program Manager

Alpharetta, GA · On-site

$93K - $143K/yr

Customer Project and Program Manager Description - We are looking for a Customer Project and Program Manager to solve complex business issues and is regarded as a subject matter expert. Frequently ...

Genuine Parts Company

Program Manager, TMO

Atlanta, GA · On-site

Utilize program management expertise for defined and ongoing or special initiatives to positively ... Delivers results and drives customer success by committing and focusing on outcomes to deliver ...

Evergreen

Sr. Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Overview We are seeking a skilled Program Manager to drive strategic initiatives and lead complex ... Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ...

Evergreen

Sr. Program Manager

Atlanta, GA · Hybrid

$111K - $112K/yr

Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ... Proficiency in implementing program management methodologies and best practices * Experience ...

Cityview Helicopter Tours

Program Manager

Atlanta, GA · On-site

You will be interacting with our customers most of the time. If you do not like talking to people, if you find quick problem solving frustrating, and if you can't think on your feet, then this job is ...

NAPA

Program Manager, TMO

Atlanta, GA · On-site

$110 - $150/hr

Utilize program management expertise for defined and ongoing or special initiatives to positively ... Delivers results and drives customer success by committing and focusing on outcomes to deliver ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Kennesaw, GA

Customer Program Manager information

See Kennesaw, GA salary details

$8

$49

$78

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Kennesaw, GA is $49.97, according to ZipRecruiter salary data. Most workers in this role earn between $33.32 and $64.18 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Kennesaw, GA are hiring for Customer Program Manager jobs?

Cities near Kennesaw, GA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Kennesaw, GA as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,947 per year, or $50 per hour.

Program Manager

Southern Company

Atlanta, GA • On-site

Full-time

Posted 9 days ago

Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description


About Atlanta Gas Light
Atlanta Gas Light is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Atlanta Gas Light provides natural gas delivery service to more than 1.5 million customers in Georgia. In operation since 1856, the company is one of the oldest corporations in the state. For more information, visit www.atlantagaslight.com.
Program Manager is accountable for ensuring the execution and commissioning of large-scale infrastructure improvement programs and projects including high-value, complex assets to ensure all related business objectives are met. These objectives may include development of programs, support of regulatory approval of programs, commissioning of assets, returning investment, meeting program regulatory and government commitments, and reporting, etc.
The Program Manager leads a cross-functional team of track leads (land, regulatory, engineering, construction, etc.) and ensures their deliverables are understood and delivered according to the detailed designs, schedules, and budgets according to Company processes & standards. The programs managed will include various portions of AGLC's GRAM program.
Functional Expertise:
  • Serves as Project Manager of medium or large-scale programs and projects
  • Implements Company business processes on medium or large programs and projects
  • AGL/CGC regulatory and rate case filing support
  • Asset Development Process (ADP) and Unifier champion
  • Development and management of 10-year capital plan for assigned projects and programs.
  • Works and ensures that all projects are executed within the Company's policies, processes & Standards
  • Ensures Functional Leader and their respective tracks leads are fully engaged with deliverables
  • Provide detailed and timely monthly variance analysis and program reforecasts
  • Provide ad-hoc reporting as requested
  • Ensure projects are managed to budget and schedule
  • Champion Risk Management including identification, management, and mitigation throughout the life of the project or program
  • Ensure compliance with Company policies, procedures, and processes to support the asset development in a safe, cost effective, and timely manner
  • Lead weekly program progress meetings with Track Leads and report on overall program status
  • Ensure all Track Leads understand program goals, requirements, commitments, schedules, and associated Company financial impacts
  • Hold Track Leads accountable for individual deliverables and adherence to all program standards
  • Gather and discuss lessons learned with Track Leads to improve future program executables
  • Ensure all project field data and project related financial documentation is reported in a timely and accurate manner for possible future audits and reconciliations

Business Acumen:
  • Ensure that projects are managed to budget, schedule, design, and standards
  • Develop Projects' Organization Charts (including template)
  • Ensure requirements/standards for Project reporting are followed
  • Develop program charter
  • Define project scope and base line it
  • Develop program execution plans
  • Assures compliance with company policies & procedures
  • Implement project management strategies to successfully manage high risk, complex, and high-cost asset development projects, programs, and strategic opportunities
  • Identify and properly manage program risks
  • Provide proper oversight of construction management & field activities
  • Participate as "contract owner" in all projects related contract negotiations & Change orders
  • Ensure that project materials and services are acquired for project
  • Ensure that contract schedule of values is clearly defined/consistent with corporate WBS
  • Ensure that contractors' invoices and payments are audited and approved by contract

Engagement:
  • Identify and contract qualified contractors for project work through functional leader
  • Prepare and present project metrics to indicate project health (EVA, Financial Analysis, Schedule, Risk, etc.) for presentation to business owner and upper management
  • Ensure that scope changes are appropriately addressed per the Change Management process (e.g. adequately documented, impact analysis, approved, etc.)
  • Establish and maintain excellent working relationships and partnerships with peers, senior leadership, external contractors and vendors by engaging various Stakeholders, including Gatekeepers, Sponsors, Track Leads, Functional Leads, and Subject Matter Experts to ensure communication levels are appropriate, financial information is accurate
  • Identify and establish project team resources
  • Hold project team meetings on a regular basis (progress & plan)
  • Participate in drafting contracts and performing final review of all projects related contracts (from any track) prior to execution with support appropriate functional leaders
  • Assign appropriate field engineering and inspection personnel
  • Provide guidance & mentoring for project managers
  • Champion the Company's stage-gated Asset Development Process (ADP) ensuring that projects and programs are executed accordingly, and lead projects through ADP Stages as applicable including Stage Gate Reviews
  • Monitor project procurement activities to acquire equipment, materials, and services as needed, including strong contract management to ensure contractors and suppliers adhere to commercial and technical contract requirements, execute deviations through proper change management, and ensure contractor invoices and payments are reviewed and compliant per contract
  • Provide input for ADP improvement

Driving Results:
  • Ensure the Company's safety philosophy is engrained in all aspects of the business and within each project program.
  • Complete Company Goals
  • Gather lessons learned for appropriate process improvement initiatives
  • Establish and manage budgets and funding levels for assigned projects and programs, and ensure monthly financials forecasts and reports are prepared including updated estimates, schedules, and variance explanations
  • Ensure that project closeout and booking of assets meet Company Standards and processes

Qualifications:
Education, Certifications/Licenses:
Required:
  • BA/BS in Engineering, Accounting, Finance, or related discipline, or other relevant work experience

Preferred:
  • MBA, Project Management Professional (PMI), Professional Engineer (PE)

Related Work Experience:
Required:
  • Engineering, construction, or operations experience in gas distribution or related energy field
  • Project Management experience including leading project team and stakeholder status meetings
  • Experience managing projects
  • 3+ years supervisory experience
  • Strong engineering knowledge. Prefer knowledge of pipeline projects, New Business Large Load projects, engineering principles and theories, and DOT pipeline safety regulations
  • Strong construction knowledge. Prefer knowledge of natural gas and multi-discipline process facility construction.
  • Ability to manage multiple simultaneous projects
  • Ability to communicate with all levels in the organization
  • Ability to influence and persuade in decision making
  • Experience preparing project cost estimates, forecasts and developing project schedules, preferably in natural gas transmission systems, natural gas distribution systems, LNG, gas engineering principles and theories, and DOT pipeline safety regulations
  • Ability to use project management tools and methods (e.g., earned value analysis, critical path scheduling, project administration, establishing project teams)
  • MS Office - intermediate proficiency, especially with Excel, Word and PowerPoint

Specific Skills & Knowledge:
Preferred:
  • Working knowledge of Asset Development Process (ADP)
  • MS Project/Primavera working knowledge
  • Position is in an office environment
  • Periodic field presence at construction sites
  • Occasional travel to other Company or vendor locations

Working Conditions/Physical Requirements:
  • Position is in an office environment
  • Periodic field presence at construction sites
  • Occasional travel to other Company or vendor locations

Responsibilities
Functional Expertise:
  • Serves as Project Manager of medium or large-scale programs and projects
  • Implements Company business processes on medium or large programs and projects
  • AGL/CGC regulatory and rate case filing support
  • Asset Development Process (ADP) and Unifier champion
  • Development and management of 10-year capital plan for assigned projects and programs.
  • Works and ensures that all projects are executed within the Company's policies, processes & Standards
  • Ensures Functional Leader and their respective tracks leads are fully engaged with deliverables
  • Provide detailed and timely monthly variance analysis and program reforecasts
  • Provide ad-hoc reporting as requested
  • Ensure projects are managed to budget and schedule
  • Champion Risk Management including identification, management, and mitigation throughout the life of the project or program
  • Ensure compliance with Company policies, procedures, and processes to support the asset development in a safe, cost effective, and timely manner
  • Lead weekly program progress meetings with Track Leads and report on overall program status
  • Ensure all Track Leads understand program goals, requirements, commitments, schedules, and associated Company financial impacts
  • Hold Track Leads accountable for individual deliverables and adherence to all program standards
  • Gather and discuss lessons learned with Track Leads to improve future program executables
  • Ensure all project field data and project related financial documentation is reported in a timely and accurate manner for possible future audits and reconciliations

Business Acumen:
  • Ensure that projects are managed to budget, schedule, design, and standards
  • Develop Projects' Organization Charts (including template)
  • Ensure requirements/standards for Project reporting are followed
  • Develop program charter
  • Define project scope and base line it
  • Develop program execution plans
  • Assures compliance with company policies & procedures
  • Implement project management strategies to successfully manage high risk, complex, and high-cost asset development projects, programs, and strategic opportunities
  • Identify and properly manage program risks
  • Provide proper oversight of construction management & field activities
  • Participate as "contract owner" in all projects related contract negotiations & Change orders
  • Ensure that project materials and services are acquired for project
  • Ensure that contract schedule of values is clearly defined/consistent with corporate WBS
  • Ensure that contractors' invoices and payments are audited and approved by contract

Engagement:
  • Identify and contract qualified contractors for project work through functional leader
  • Prepare and present project metrics to indicate project health (EVA, Financial Analysis, Schedule, Risk, etc.) for presentation to business owner and upper management
  • Ensure that scope changes are appropriately addressed per the Change Management process (e.g. adequately documented, impact analysis, approved, etc.)
  • Establish and maintain excellent working relationships and partnerships with peers, senior leadership, external contractors and vendors by engaging various Stakeholders, including Gatekeepers, Sponsors, Track Leads, Functional Leads, and Subject Matter Experts to ensure communication levels are appropriate, financial information is accurate
  • Identify and establish project team resources
  • Hold project team meetings on a regular basis (progress & plan)
  • Participate in drafting contracts and performing final review of all projects related contracts (from any track) prior to execution with support appropriate functional leaders
  • Assign appropriate field engineering and inspection personnel
  • Provide guidance & mentoring for project managers
  • Champion the Company's stage-gated Asset Development Process (ADP) ensuring that projects and programs are executed accordingly, and lead projects through ADP Stages as applicable including Stage Gate Reviews
  • Monitor project procurement activities to acquire equipment, materials, and services as needed, including strong contract management to ensure contractors and suppliers adhere to commercial and technical contract requirements, execute deviations through proper change management, and ensure contractor invoices and payments are reviewed and compliant per contract
  • Provide input for ADP improvement

Driving Results:
  • Ensure the Company's safety philosophy is engrained in all aspects of the business and within each project program.
  • Complete Company Goals
  • Gather lessons learned for appropriate process improvement initiatives
  • Establish and manage budgets and funding levels for assigned projects and programs, and ensure monthly financials forecasts and reports are prepared including updated estimates, schedules, and variance explanations
  • Ensure that project closeout and booking of assets meet Company Standards and processes

Qualifications
Education, Certifications/Licenses:
  • Required: BA/BS in Engineering, Acco

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