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Customer Program Manager Jobs in Hanover, MA (NOW HIRING)

Merlin Labs

Technical Program Manager

Boston, MA

$140K - $181K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

Merlin Labs

Technical Program Manager

Boston, MA · On-site

$140K - $181K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

FAVARH

Program Manager

Boston, MA

We will do this together - with customers, partners and colleagues. We will fight for others, not ... Start your Voyage - Apply Now The Program Manager to the VP of Technology Infrastructure serves as ...

HyperLight

Program Manager

Cambridge, MA

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

HyperLight

Program Manager

Cambridge, MA · On-site

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

Rockstar

Program Manager

Boston, MA · Remote

$90K - $130K/yr

Responsibilities * 60% Implementation - Lead implementation projects with new charter customers ... Project Management: Adept at prioritizing and managing a high volume of concurrent clients across ...

HyperLight

Program Manager

Cambridge, MA · On-site

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

Tegra Medical Holdings LLC

Program Manager

Franklin, MA · On-site

$106K - $133K/yr

The Program Manager will also define the project's objectives. Role and Responsibilities · ... direct customer interaction. · Responsible for the project schedule. · Provide technical ...

Integrated Resources INC

Program Manager

Mansfield, MA · On-site

Program Manager Location: Mansfield, MA Duration: 12+Months (Possibility of extension) Job Role ... and customer service skills Strong analytical skills including trend and statistical analysis ...

SharkNinja

Program Manager - Treats

Needham, MA

Program Manager Program Managers at SharkNinja assist in owning the entire New Product Development ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

SharkNinja

Program Manager - Treats

Needham, MA · On-site

Program Manager Program Managers at SharkNinja assist in owning the entire New Product Development ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

STR

Lead Program Manager

Boston, MA

$147K - $200K/yr

Our main customer focus is on Air Force, Navy, and DARPA research programs. The Role The SAAM Group is seeking a Lead Program Manager with an engineering background to manage a portfolio of programs ...

Draper Labs

Program Manager 1

Cambridge, MA · On-site

$95K - $245K/yr

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper Labs

Program Manager 2

Cambridge, MA · On-site

$100K - $275K/yr

Act as primary customer contact for program activities, managing project/program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with ...

Draper

Program Manager 1

Cambridge, MA · On-site

$95K - $245K/yr

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper

Program Manager 1

Cambridge, MA · On-site

$95K - $245K/yr

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Sparks Group

Senior Program Manager

Franklin, MA · On-site

$117K - $117K/yr

... Senior Program Manager to lead the execution of complex production-based programs supporting ... Serve as the primary customer interface, maintaining strong relationships while ensuring ...

Draper

Program Manager 2

Cambridge, MA · On-site

$100K - $275K/yr

Act as primary customer contact for program activities, managing project/program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Hanover, MA

Customer Program Manager information

See Hanover, MA salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer program manager in Hanover, MA is $56.43, according to ZipRecruiter salary data. Most workers in this role earn between $37.64 and $72.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Hanover, MA are hiring for Customer Program Manager jobs? Cities near Hanover, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Technical Program Manager

Technical Program Manager

Merlin Labs

Boston, MA

$140K - $181K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

About Merlin:
Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation's biggest challenges.

About You:  
You are a mission-driven builder who thrives at the intersection of technology, execution, and impact. As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy technology to life-delivering the Merlin Pilot into operational service on military aircraft and driving execution across some of the most ambitious programs in aerospace.
 
Embedded within our fast-moving autonomy and flight systems teams, you'll work side-by-side with engineers, business stakeholders, and customer teams to ensure technical momentum and cross-functional alignment. You bring technical fluency, structured thinking, and the ability to bring clarity to complexity. You're energized by hard problems, unafraid of ambiguity, and relentless about delivering results.
 
This role sits at the heart of Merlin's mission and next stage of growth. You'll support a dynamic portfolio that spans internally funded R&D and customer programs. Above all, you believe in the mission: to accelerate autonomy, support the warfighter, and redefine what's possible in aviation.
 
We're building the future of flight-and you'll help us make it real, one milestone at a time.
Responsibilities:
  • Own delivery of complex, cross-functional aerospace and defense programs-spanning autonomy development, flight test, integration, and certification.
  • Drive technical execution rhythms across engineering, systems integration, certification, flight test, and business stakeholders.
  • Serve as the central point of coordination for internal teams, subcontractors, and government customers-ensuring alignment, transparency, and trust.
  • Define and maintain detailed program plans, including scope, milestones, dependencies, and risk mitigation strategies.
  • Identify blockers early and drive resolution through structured problem-solving and escalation.
  • Shape and manage program scopes and deliverables in alignment with contractual, technical, and business objectives.
  • Support capture and proposal efforts by developing cost estimates, technical inputs, and schedules.
  • Lead stakeholder communications-from internal reviews to formal customer engagements and milestone briefings.
  • Build scalable processes and tools that improve execution velocity and visibility across projects.
  • Travel up to 25% to support key integration events, flight test campaigns, and customer engagements.
Qualifications:
  • Bachelor's degree in Engineering, Computer Science, or related technical field.
  • 5+ years of experience managing complex technical programs-ideally within aerospace, defense, or autonomy.
  • Demonstrated success delivering integrated hardware-software systems under high accountability.
  • Technical fluency-you can engage deeply with engineers and recognize risks and tradeoffs.
  • Expert-level project management skills-tools, methods, and the ability to bring order to chaos.
  • Strong communicator-able to engage diverse technical and non-technical audiences.
  • Proven ability to work within dynamic environments and adapt to evolving priorities.
  • Ability to obtain a U.S. Secret Security Clearance.
Nice to Have:
  • Active U.S. Security Clearance.
  • Experience leading defense programs with DoD and/or FAA certification elements.
  • Background in autonomous systems, flight control, or avionics integration.
  • Familiarity with U.S. DoD airworthiness, flight test planning, and acquisition processes.
This position is based on-site at Merlin HQ in Boston, MA.

Once you're here, you'll enjoy a variety of on-site perks designed to make your workday enjoyable and convenient. These include catered lunches featuring a rotating menu of delicious options, an assortment of snacks to keep you fueled throughout the day, and a selection of beverages, including coffee, tea, and other drinks, to keep you refreshed.

Our goal is to create an environment where you can thrive both professionally and personally

Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.

At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: [email protected]

Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.
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