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Customer Program Manager Jobs in Columbus, OH (NOW HIRING)

Rural Metro Fire Department

Program Manager

Lancaster, OH · On-site

$90 - $120/hr

Customer Service * Responsible for customer mapping to understand customer goals and required deliverables. * Responsible for "customer listening" to understand and gain insight to the customer ...

Aep

Transmission Program Manager

New Albany, OH · On-site

Meet with customers, vendors, and regulators as required to achieve project/program objectives. What we're looking for: Transmission Program Manager SG10 Education: * Bachelor Degree in Construction ...

SmartIPlace

Program Manager[Onsite]

Columbus, OH · On-site

Program Manager 5 Location: Columbus, OH Visa: Any Visa except CPT, TN and GC (PP number is ... customer locations may be necessary. No reimbursement DAS/Office of Information Technology ...

Acrisure

Sr. Program Manager

Grandview Heights, OH

$100K - $140K/yr

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled ...

New

Kodi Inc

Senior Program Manager

Columbus, OH · On-site

$108K - $108K/yr

Seeking a Senior Program Manager Plans, organizes, and coordinates all aspects of assigned, highly complex technology projects to implement the IT Plan and provide IT services in response to customer ...

New

Manifest Solutions

Sr. Program Manager

Columbus, OH · On-site

$112K - $112K/yr

... customers - from drug discovery teams to patent researchers - rely on daily * Identify risks and ... Coach and mentor other program or project managers on stakeholder communication and program best ...

Manifest Solutions

Sr. Program Manager

Columbus, OH · On-site

$112K - $112K/yr

... customers -- from drug discovery teams to patent researchers -- rely on daily * Identify risks and ... Coach and mentor other program or project managers on stakeholder communication and program best ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Columbus, OH

Customer Program Manager information

See Columbus, OH salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Columbus, OH is $52.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $67.12 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Columbus, OH are hiring for Customer Program Manager jobs?

Cities near Columbus, OH with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $108,671 per year, or $52.2 per hour.

Program Manager

Rural Metro Fire Department

Lancaster, OH • On-site

$90 - $120/hr

Other

Posted 4 days ago

Job description

ESSENTIAL FUNCTIONS/DUTIES

TheProgram Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

Leadership and Management Base Leadership:
  • Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
  • Responsible for the development of the annual base budget and Performa.
  • Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
Crew Management:
  • Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
  • Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
  • Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
  • Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
Customer Service
  • Responsible for customer mapping to understand customer goals and required deliverables.
  • Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
  • Manages customer relations to include in-region business development, communication and contract management.
  • Oversees base marketing and public relation needs. Fiscal Management/Marketing
  • Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
  • Responsible for appropriate and measurable financial plan(s).
  • Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.
Other
  • Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
  • Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
  • Coordinates and manages the local leadership team meetings.
QUALIFICATIONS Experience:
  • Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
  • One (1) year management or supervisory experience.
  • Ability to design, execute and measure an effective business and marketing plan.
Education:
  • Bachelor's degree or equivalent knowledge and experience preferred.
  • Excellent verbal and written communication skills
  • Basic computer skills
Requirements
  • Must live within 70 miles of base location
  • Must be able to pass a drug test and background check in accordance with GMR policies.
Why Choose AirEvac LifeTeam?

As a leader in air medical care, AirEvac is one of Global Medical Response’ (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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