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Customer Program Manager Jobs in Boston, MA (NOW HIRING)

Archimedic Inc

Program Manager

Waltham, MA

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

Act as the technical liaison between the customer and internal teams to address issues, clarify requirements, and manage expectations. * Identify potential technical challenges in the program ...

TM3 Solutions

Program Manager

Bedford, MA · On-site

This outlines the primary duties and responsibilities of the Program Manager for the Base ... As a trusted partner and advisor, TM3 understands our customer's mission objectives, as well as the ...

kgs

Program Manager

Columbus, OH · On-site

The customer may need support as needed at other locations Columbus, OH, Bedford, MA, Fort Lee, VA ... The Program Manager must ensure that all personnel maintain their required DoW 8570/8140 ...

kgs

Program Manager

Petersburg, VA

The customer may need support as needed at other locations Columbus, OH, Bedford, MA, Fort Lee, VA ... The Program Manager must ensure that all personnel maintain their required DoW 8570/8140 ...

Boston Medical Center

Program Manager

Boston, MA · On-site

$53K - $77K/yr

Position: Program Manager Department: Corporate Finance Schedule: 40 hours ESSENTIAL ... that exceptional customer service and patient care may be provided. * Utilizes hospital ...

Boston Medical Center

Program Manager

Boston, MA

$53K - $77K/yr

Position: Program Manager Department: Corporate Finance Schedule: 40 hours ESSENTIAL ... that exceptional customer service and patient care may be provided. * Utilizes hospital ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Voya Financial

Program Manager

Boston, MA · On-site

They are seeking a Program Manager to oversee project planning, execution, and reporting of ... and customer acceptance. • Remove barriers to enable project team to complete objectives no ...

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Booz Allen Hamilton

Program Manager

Lexington, MA

$99K - $225K/yr

Program Manager The Opportunity: An effective program requires a manager who can guide it through ... You will work directly with customers and a multifunctional team to develop engineering and ...

FAVARH

Program Manager

Boston, MA

We will do this together - with customers, partners and colleagues. We will fight for others, not ... The projects/programs will span multiple IT and/or business areas. Accountable to manage and ...

Booz Allen Hamilton, Inc.

Program Manager

Lexington, MA · On-site

$99K - $225K/yr

Program Manager The Opportunity: An effective program requires a manager who can guide it through ... You will work directly with customers and a multi-functional team to develop engineering and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Boston, MA

Customer Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What job makes $10,000 a month without a degree?

A Customer Program Manager can potentially earn $10,000 or more per month through experience, strong project management skills, and industry knowledge. High-level roles in this field often require excellent communication, organizational abilities, and familiarity with customer relationship management (CRM) tools, but they do not always require a formal degree.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What jobs pay $2000 a day?

High-paying roles such as senior executive positions, specialized consultants, and certain project managers can earn $2000 or more per day, especially in industries like finance, law, or technology. These roles typically require extensive experience, advanced skills, and often involve project-based or contract work with high compensation rates.

Is a TPM role stressful?

A Technical Program Manager (TPM) role can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. Success often depends on strong organizational skills, communication, and the ability to handle high-pressure situations.

What is a customer program manager?

A customer program manager is responsible for overseeing customer-focused projects and programs to ensure client satisfaction and successful delivery. They coordinate cross-functional teams, manage timelines, and communicate with clients to meet their needs, often using project management tools like MS Project or Jira. Strong communication, organizational skills, and industry knowledge are essential for this role.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Boston, MA are hiring for Customer Program Manager jobs? Cities near Boston, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Senior Program Manager

Senior Program Manager

Thermo Fisher Scientific

Plainville, MA • On-site

$118K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 397 frontline employees who took The Breakroom Quiz

186th of 518 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Thermo Fisher Scientific - Viral Vector Services (VVS) is multifaceted gene therapy contract development and manufacturing organization (CDMO) that is seeking sharp individuals to bring the highest quality processes, products, and testing to our clients. Our employees are committed to making a difference in our organization, for our client partners, and for the patients we serve.
Discover Impactful Work:
The Sr. Program Manager will lead complex customer programs and serve as the primary liaison between the client and internal teams. The role requires successfully directing a cross-functional team in all aspects of development, tech transfer, characterization, and commercialization of cell and gene therapy manufacturing processes. This position interacts directly with customers, requiring strong technical depth, program leadership skills, and the ability to manage challenges within a dynamic environment.
  • Independently lead a complex project portfolio or multiple client programs across all project stages
  • Proactively diagnose program challenges and partner with cross-functional teams to identify solutions supporting successful internal and external outcomes.
  • Communicate regularly with business teams, VVS technical teams, and customer teams; report on progress, risks, and mitigation plans to ensure on-time, in-scope delivery.
  • Identify and assess program risks with the team; develop mitigation strategies and escalate issues to leadership as needed.
  • Lead the development and improvement of program management tools, templates, dashboards, and best practices.
  • Oversee financial aspects including milestone payments, pass-through costs, and FTE forecasting; guide teams through the change-order decision process

Education:
  • Bachelor's degree in Life Sciences, Engineering or related field required
  • Certification preferred (PMP, Six Sigma, or equivalent)
  • Equivalent combinations of education, training, and relevant experience may be considered

Experience:
  • 6+ years of CMC or CDMO industry experience in project or program management, including direct customer oversight.
  • Prior experience independently leading multi-functional program teams strongly preferred.
  • Proficiency with Smartsheet, MS Excel, PowerPoint, and Word.
  • Experience within a Contract Development and Manufacturing Organization (CDMO) highly preferred.

Knowledge, Skills, Abilities:
  • Strong track record of cross-functional leadership within a matrixed organization.
  • Demonstrated ability to identify program risks, develop mitigation strategies, and navigate complex technical or operational issues. Excellent communication, customer engagement, and stakeholder-management skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to manage multiple programs in a fast-paced environment and influence across levels.
  • Skilled in conflict resolution, negotiation, and facilitating alignment across diverse teams.

Physical Requirements / Work Environment
  • 100% onsite role at the Plainville, MA facility.
  • Standard office environment with periodic interaction in GMP manufacturing and laboratory areas.
  • May require occasional standing, walking, and PPE usage during facility tours or client visits.
  • Domestic travel up to 10-15% may be required

Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $118,600.00-$177,850.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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