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Customer Program Manager Jobs in Boston, MA (NOW HIRING)

Chewy

Sr Program Manager

Boston, MA · On-site

$129K - $207K/yr

Customer Care Defect Elimination is responsible for identifying and eliminating sources of customer ... As a Senior Program Manager, you will own a portfolio of customer improvement initiatives within a ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

Archimedic Inc

Program Manager

Waltham, MA

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

Act as the technical liaison between the customer and internal teams to address issues, clarify requirements, and manage expectations. * Identify potential technical challenges in the program ...

Everest Search Partners

Program Manager

Chelmsford, MA

$150K - $180K/yr

Serve as the primary administrative point of contact for government and commercial customers ... Qualifications * 5+ years of Department of Defense (DoD) program management experience within a ...

New

Freudenberg

Program Manager - Medical Device

Beverly, MA

$120K - $140K/yr

Maintain alignment with clinicians, customers, internal teams, and FM key stakeholders through ... Understanding of program management best practices and entire product life cycle. * Travel to other ...

Tata Technologies

Program Manager

Danvers, MA · On-site

Program Manager - MES Danver, MA Onsite The Program Manager for the Manufacturing Execution System ... and customer satisfaction objectiv * es.Lead risk, issue, and change management activities ...

Boston Medical Center

Program Manager

Boston, MA · On-site

$53K - $77K/yr

Position: Program Manager Department: Corporate Finance Schedule: 40 hours ESSENTIAL ... that exceptional customer service and patient care may be provided. * Utilizes hospital ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Raytheon Technologies

Program Manager

Andover, MA · On-site

Primary contact with customers and will interface regularly with internal support organizations ... Proven ability to manage full program lifecycle from proposal through contract completion ...

Raytheon

Program Manager

Andover, MA

Primary contact with customers and will interface regularly with internal support organizations ... Proven ability to manage full program lifecycle from proposal through contract completion ...

Booz Allen Hamilton

Program Manager

Lexington, MA · On-site

$99K - $225K/yr

Program Manager The Opportunity: An effective program requires a manager who can guide it through ... You will work directly with customers and a multifunctional team to develop engineering and ...

Merlin Labs

Technical Program Manager

Boston, MA

$140K - $181K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

Merlin Labs

Technical Program Manager

Boston, MA · On-site

$140K - $181K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Boston, MA

Customer Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Boston, MA are hiring for Customer Program Manager jobs? Cities near Boston, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Boston, MA as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,198 per year, or $58.7 per hour.
Sr Program Manager

Sr Program Manager

Chewy

Boston, MA • On-site

$129K - $207K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 222 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Your Opportunity
Chewy is seeking a Senior Program Manager to join the Customer Care Defect Elimination (CCDE) team within Customer Care Solutions!
Customer Care Defect Elimination is responsible for identifying and eliminating sources of customer friction that create unnecessary effort, suppress revenue, increase cost, or erode trust. As a Senior Program Manager, you will own a portfolio of customer improvement initiatives within a major customer journey such as Autoship, Payments & Authorization, Delivery Experience, Promotions, Healthcare, or other emerging business areas.
In this role, you will partner across Product, Engineering, Analytics, Operations, and Business teams to identify customer problems, develop business cases, influence prioritization decisions, and deliver measurable customer and business outcomes. The ideal candidate combines strong program management fundamentals with strategic thinking, analytical rigor, and a passion for improving customer experience.
What You'll Do
  • Own a portfolio of customer experience and defect elimination initiatives within a major customer journey.
  • Identify customer friction through data analysis, Voice of Customer insights, operational feedback, customer research, and journey reviews.
  • Develop business cases and opportunity sizing to quantify customer, operational, and financial impact.
  • Influence Product, Engineering, Operations, and Business stakeholders to prioritize customer improvement opportunities.
  • Lead cross-functional initiatives from strategy through execution and benefit realization.
  • Define success metrics, track performance, and communicate progress, risks, and recommendations to stakeholders and leadership.
  • Partner with Analytics, Voice of Customer, Quality, and Customer Care Operations teams to identify and deliver meaningful customer improvements.
  • Author leadership-ready documents, business cases, and recommendations that support strategic decision-making.

What You'll Need
  • Bachelor's degree or equivalent experience.
  • 6+ years of program management, strategy, consulting, customer experience, business operations, or related experience.
  • Experience leading complex cross-functional initiatives from strategy through execution.
  • Strong analytical skills and the ability to translate data into actionable business insights.
  • Experience developing business cases and quantifying customer, operational, and financial impact.
  • Ability to influence stakeholders across multiple organizations without direct authority.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills, business judgment, and customer obsession.
  • Ability to manage ambiguity, balance competing priorities, and thrive in a fast-paced environment.

Preferred Qualifications
  • Experience in Customer Experience (CX), Customer Care, Product Management, Operations Strategy, Consulting, or Business Transformation.
  • Experience working with customer journey analytics, Voice of Customer programs, or defect elimination initiatives.
  • Experience partnering with Product, Engineering, and Analytics teams.
  • Familiarity with experimentation, benefit realization, operational metrics, and business impact measurement.
  • Experience leading strategic initiatives that span multiple teams, organizations, or business functions.
  • Proficiency with SQL, Snowflake, and other analytical tools, with the ability to independently analyze large datasets and develop data-driven recommendations.

What You'll Get
  • A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission.
  • Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
  • Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
  • Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

The base salary range for this role is $129,500 - $207,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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