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Customer Program Manager Jobs in Arizona (NOW HIRING)

Western Alliance Bank

Program Manager

Phoenix, AZ

Job Title: Program Manager Location: Block 23 What you'll do: As a Program Manager in the ... Advanced influencing skills and ability to gain buy-in across multiple customers/stakeholders.

Crane Company

Program Manager

Chandler, AZ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Avnet, Inc.

Program Manager

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... May manage projects and programs that cross multiple departments/regions throughout the company.

Avnet, Inc.

Program Manager

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... May manage projects and programs that cross multiple departments/regions throughout the company.

Avnet, Inc.

Program Manager

Chandler, AZ

We're driven to help our customers around the world succeed and we do so by earning the trust of ... May manage projects and programs that cross multiple departments/regions throughout the company.

Avnet, Inc.

Program Manager

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Responsible for planning and managing programs/projects to meet product delivery, customer service ...

GTI Fabrication

Program Manager

Goodyear, AZ

Safey I Quality I Customer Obsession I Speed I Agility Role Overview The Project Manager is ... Maintains project database by writing computer programs, entering and backing up data. * Maintains ...

Kestra Holdings

Program Manager

Austin, TX · On-site

Kestra Holdings is seeking a Program Manager to support our Sales & Servicing Platform, with a ... Familiarity with advisor-centric platforms such as CRM, client portals, workflow, compliance ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

MasTec Inc

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... customers. Work Environment & Physical Requirements: • When visiting jobsites, the work ...

CEI Services

Program Manager

Arizona City, AZ · On-site +1

Overview The Program Manager will be responsible for leadership, development, implementation and ... Work effectively with teams utilizing a customer centered approach. Excellent written, oral and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Arizona

Customer Program Manager information

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$8

$50

$79

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Arizona is $50.40, according to ZipRecruiter salary data. Most workers in this role earn between $33.61 and $64.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Arizona are hiring for Customer Program Manager jobs? Cities in Arizona with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Program Manager

Program Manager

Western Alliance Bancorporation

Phoenix, AZ • On-site

Full-time

Medical, Dental, Retirement

Posted 9 days ago

Job description

Job Title:
Program Manager
Location:
Block 23
What you'll do:
As a Program Manager in the Enterprise Project Management Office (EPMO) you'll help lines of business develop and execute strategic roadmaps. This entails capturing the strategic vision of business heads and helping to distill and organize the strategic goals and objectives in executable programs and projects through operational and investment planning activities and business case development. You'll consistently keep the overall goal of supporting a growing back at the forefront of all their planning and analysis while managing business strategic road maps as programs.
You'll have exposure to and influence with senior members of departments relative to programs and will prepare appropriate consumable documentation for meetings with various audiences. You'll establish trust with the lines of business you support and manage the budget, initiatives, resource maximization and introducing enterprise changes due to strategic visions through planning and executing on people change management plans. You'll be responsible for the overall completion of a program within the larger organization's project portfolio. You may manage a small team of Project Managers, and other EPMO resources assigned to support their programs.
  • Develop trust with your assigned business lines and help draft their strategic plan in line with the organization's objectives through collaborative discussions with business partners, shared services, and risk management. Decompose strategic plans into programs/workstreams. May include complex multi-workstream Bank strategic initiatives. Manage and utilize change management techniques to execute according to defined timelines keeping in mind time and expense usage.
  • Help manage and track the Program Portfolio. Provide program-level metrics to assess and track financials, risk, resources and other key Program Management functions to the businesses you support as well as leadership. Identify, document, and resolve dependencies related to people, product, and processes across all WAB Program efforts.
  • Help direct and evaluate Program Management vision and build out of executable projects for inclusion in the master plan/schedule of Enterprise Programs/Projects the EPMO maintains and manages. Provide assistance and coaching to other project managers to ensure sound and feasible plans, compliance, risk mitigation, communication and relationship building.
  • Continually assess risk at multiple levels leveraging Enterprise Risk Management best practices and collaboration with the 2nd line of defense. Document and drive continuous process improvement for Program Management as well as other maturity opportunities as outlined in the strategic plan.
  • May lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:
  • 7+ years of related experience in Project Management or similar field.
  • Bachelor's degree in related field required; Masters or MBA in related field preferred.
  • Previous leadership experience preferred.
  • Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services preferred.
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
  • Advanced experience working on project-based teams.
  • Advanced experience in various EPMO functions including governance, resource capacity management, talent development and technology program management.
  • Advanced experience drafting strategic plans.
  • Advanced experience communicating with various stakeholder levels, including senior leadership.
  • Advanced influencing skills and ability to gain buy-in across multiple customers/stakeholders.
  • Advanced financial industry experience preferred.
  • Advanced speaking and writing communication skills.
  • Advanced process mapping documentation skills preferred.
  • Project Management Professional preferred.
  • ADKAR certification preferred.
  • May require up to 25% travel.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation

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