Customer Operations Manager Jobs in Mobile, AL (NOW HIRING)

Sodexo Energy & Resources is hiring an Operations Manager 1, Multi-Service in Pascagoula, MS. The role supports refinery shutdowns, turnarounds, facility operations, and facility site/land planning through hands-on logistics coordination.

Supports refinery operations by coordinating site logistics, including access, staging, material movement, temporary facilities, and traffic flow. Resolves logistical challenges, communicates updates, and maintains safety and compliance standards.

About the job

Lead daily operations for two or more core service areas at a client site, ensuring exceptional service delivery, client satisfaction, and long-term retention. Implement operational strategies that support client objectives, drive performance, and contribute to profitable growth. Supervise team members, allocate resources, monitor operating standards, and develop new programs to enhance service offerings.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $74290 per year - $96140 per year

What’s in it for you

• Lead multiple service operations with direct oversight and accountability.
• Influence strategy, service delivery, and overall client satisfaction.
• Develop teams, improve operational performance, and strengthen service quality.
• Contribute to client retention, growth, and the expansion of service offerings.
• Manage budgets, drive initiatives, and enhance performance standards.
• Work in a supportive, inclusive environment focused on teamwork and safety.
• Apply problem-solving skills to optimize daily operations and resource use.

What you’ll bring 

• Knowledge across facilities management operations, including custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, and HVAC.
• Business and financial acumen, with experience managing budgets and controlling costs.
• Customer service expertise focused on relationship building and communication.
• Leadership skills to develop teams, delegate effectively, and maintain accountability.
• Experience establishing operating standards, implementing quality improvements, and ensuring compliance with safety and regulatory requirements.
• Proactive, resourceful approach to solving operational challenges and supporting daily functions.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: 

• Medical, Dental, Vision Care and Wellness Programs 

• 401(k) Plan with Matching Contributions 

• Paid Time Off and Company Holidays 

• Career Growth Opportunities and Tuition Reimbursement 

More extensive information is provided to new employees upon hire.

Who we are 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.