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Director Customer Operations Jobs in Mobile, AL (NOW HIRING)

Workstream

Director of Operations

Moss Point, MS · On-site

$90 - $150/hr

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Theodore, AL · Remote

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Grand Bay, AL · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Saraland, AL · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Workstream

Director of Operations

Mobile, AL · On-site

$90 - $120/hr

Director of OperationsPOSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Workstream

Director of Operations

Saraland, AL · On-site

$120 - $180/hr

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Loxley, AL

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Workstream

Director of Operations

Grand Bay, AL · On-site

$110 - $150/hr

Director of Operations POSITION SUMMARY Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Lucedale, MS

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Pascagoula, MS · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Bay Minette, AL · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Mobile, AL

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Mobile, AL

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Workstream

Director of Operations

Pascagoula, MS · On-site

$90 - $150/hr

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Workstream

Director of Operations

Bay Minette, AL · On-site

$90 - $150/hr

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Bay Minette, AL · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Gulf Shores, AL

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Moss Point, MS · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Pascagoula, MS

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

Hardee's

Director of Operations

Mobile, AL · On-site

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise ... Supports operational processes to effectively execute based on customer needs. * Leads, develops ...

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Showing results 1-20

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Mobile, AL

Director Customer Operations information

See Mobile, AL salary details

$33.7K

$106.9K

$178.1K

How much do director customer operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director customer operations in Mobile, AL is $106,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Mobile, AL?

The most popular types of Customer Operations jobs in Mobile, AL are:

What are popular job titles related to Director Customer Operations jobs in Mobile, AL?

For Director Customer Operations jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Mobile, AL look for?

The top searched job categories for Director Customer Operations jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Director Customer Operations jobs?

Cities near Mobile, AL with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Mobile, AL as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $106,854 per year, or $51.4 per hour.

Director of Operations

Workstream

Moss Point, MS • On-site

$90 - $150/hr

Other

Posted 13 days ago

Job description

Director of Operations POSITION SUMMARY

The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

  • Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow‑up.
  • Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
  • Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow‑up.
  • Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
  • Develops and executes a strategy to grow long‑term business and achieve assigned revenue and profitability goals.
  • Supports operational processes to effectively execute based on customer needs.
  • Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
  • Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
  • Collaborates with executive team to develop the brand’s strategies.
POSITION QUALIFICATIONS/CORE COMPETENCIES
  • Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
  • Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
  • Must have experience with Microsoft Office Suite.
  • Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
  • Must have the ability to manage multiple projects/directions simultaneously.
  • Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
  • Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
  • Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
  • Able to work in a fast‑paced, dynamic, and challenging environment.
WORK ENVIRONMENT
  • Fast‑paced, high volume of activity, and a deadline‑driven environment.
PHYSICAL DEMANDS
  • Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse.
  • Travels as needed, approximately fifty (50)%.
THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS
  • DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

For 60 years, Hardee’s has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests – From Made From Scratch™ Biscuits and Hand‑Breaded Chicken Tenders™.

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