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Customer Operations Manager Jobs in Alabaster, AL

Genuine Parts Company

Operations Manager

Birmingham, AL · On-site

The Operations Manager acts as liaison between customers, our sales force, and distribution. JOB DUTIES * Maintains all sales support activities at the branch. * Trains sales staff on sales related ...

Marriott International

Operations Manager

Homewood, AL · On-site

$25.77 - $29.33/hr

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer ...

Marriott

Operations Manager

Homewood, AL · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

ARD Logistics

Operations Manager

Vance, AL · On-site

Customer Service Experience * Attention to Detail * Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory * Warehousing or Distribution experience * Experience ...

JHB-CUI

CUI-OPERATIONS MANAGER

Birmingham, AL · On-site

CUI-OPERATIONS MANAGER Management Birmingham, AL, US 5 days ago Requisition ID: 1280 Lead ... Customer & Client Partnership * Serve as the primary operational contact for customers and internal ...

JHB-CUI

CUI-OPERATIONS MANAGER

Birmingham, AL · On-site

Monitor key operational metrics, productivity, customer satisfaction, and service level agreements ... Project & Resource Management * Direct multiple installation and construction projects from ...

Buckle

Operations Manager (Full-Time)

Birmingham, AL · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Fulfill mission statement by performing job duties with a high level of customer service while ...

Airgas

Area Operations Manager

Birmingham, AL · On-site

... customers, patients, community stakeholders, and cultures across the world. We believe that a ... The Area Operations Manager (AOM) is a dynamic, collaborative leadership role dedicated to ...

Amazon

Sr. Operations Manager

Bessemer, AL · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Airliquidehr

Area Operations Manager

Birmingham, AL · On-site

R10097048 Area Operations Manager (Open) Location: Birmingham, AL (LLC Support) - Management How ... customers, patients, community stakeholders, and cultures across the world. We believe that a ...

Airgas

Area Operations Manager

Birmingham, AL · On-site

R10097048 Area Operations Manager (Open) Location: Birmingham, AL (LLC Support) - Management How ... customers, patients, community stakeholders, and cultures across the world. We believe that a ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Alabaster, AL

Customer Operations Manager information

See Alabaster, AL salary details

$37.9K

$105.2K

$115.3K

How much do customer operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer operations manager in Alabaster, AL is $105,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $114,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Alabaster, AL look for?

The top searched job categories for Customer Operations Manager jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Customer Operations Manager jobs?

Cities near Alabaster, AL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $105,235 per year, or $50.6 per hour.

Operations Manager

Birmingham, AL

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

Operations Manager

SUMMARY:

The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Operations Manager acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

  • Maintains all sales support activities at the branch.
  • Trains sales staff on sales related systems, databases, and associated processes.
  • Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
  • Implements and maintains pricing per established policies.
  • Manages collections process and maintains overall responsibility for outstanding invoices.
  • Responsible for all Accounts Payable activities within the branch including expense, inventory and freight invoices, and debit memos.
  • Prepares reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
  • Assists customers and suppliers to resolve order problems.
  • Manages inventory for Branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
  • May fill in for other lower-level roles within the branch.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Proficient in Microsoft Office.
  • Excellent communication and presentation skills to all levels of employees.
  • Industry and sales experience preferred.
  • Ability to perform financial calculations and generate reports.
  • Demonstrated people and leadership skills with a record of achieving positive business results.
  • Ability to manage multiple responsibilities and projects.
  • Professional, self-motivated employee with excellent interpersonal skills.
  • Exemplary work ethic and decision-making ability.

PHYSICAL DEMANDS: May be required to be on-call on nights or weekends, depending on need.

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: 5-10 Direct Reports0-5 Direct Reports

BUDGET RESPONSIBILITY: Yes

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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