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Customer Operations Manager Jobs in Alabaster, AL

SSA Group

Retail - Assistant Operations Manager

Birmingham, AL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ... Operations Manager and Buyer. * Ensure all cash handling procedures are in effect at all times.

ssagroup

Retail - Assistant Operations Manager

Birmingham, AL · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ... Operations Manager and Buyer. * Ensure all cash handling procedures are in effect at all times.

ssagroup

Retail - Assistant Operations Manager

Birmingham, AL · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ... Operations Manager and Buyer. * Ensure all cash handling procedures are in effect at all times.

RXO

Manager, Last Mile Operations

Bessemer, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Last Mile Operations Manager at RXO, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. What your day-to-day ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Alabaster, AL

Customer Operations Manager information

See Alabaster, AL salary details

$37.9K

$105.2K

$115.3K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Alabaster, AL is $105,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $114,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Alabaster, AL look for?

The top searched job categories for Customer Operations Manager jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Customer Operations Manager jobs?

Cities near Alabaster, AL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $105,235 per year, or $50.6 per hour.

Warehouse Operations Manager - 3rd shift

Schnellecke Logistics

Vance, AL • On-site

Full-time

Re-posted 6 days ago

Schnellecke Logistics rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

205th of 365 rated logistics

Job description

Job Type
Full-time
Description
Job Title: Warehouse Operations Manager
Job Hours: 3rd shift: 10:00 pm to 6:00 am
Location: Vance, AL
Position Summary:
The Warehouse Operations Manager is responsible for leading and managing the operations area in alignment with the Schnellecke Logistics quality management system and client requirements. This role ensures the operational area achieves strategic objectives, service level agreements, and performance goals while maintaining full compliance with safety, quality, and company standards.
This position reports to the Director of Operations and provides leadership to supervisors and warehouse personnel to ensure efficient manpower allocation, budget adherence, and operational excellence. The Warehouse Operations Manager drives continuous improvement, monitors key performance indicators, and ensures resources are effectively managed to support production stability and customer satisfaction within the assigned facility.
What you'll do:
  • Execute company values, mission, strategy, policies, and operational standards to support business objectives
  • Apply Core Business Technologies and standardized procedures to ensure best practices across operations
  • Lead continuous improvement initiatives to strengthen efficiency, quality, and process reliability
  • Ensure compliance with standard operating procedures, safety policies, and workload requirements
  • Manage human, material, and automated resources to support production and service plans
  • Direct daily operations to achieve service level agreements and client performance expectations
  • Validate operational action plans to ensure defined quality limits and targets are achieved
  • Develop, administer, and monitor Early Warning Indicators and key performance indicators
  • Authorize departmental expenditures in alignment with approved budgets and company policies
  • Communicate operational performance, risks, and updates to Schnellecke leadership and client management
  • Always promote and enforce safe work procedures and regulatory compliance
  • Support manpower planning, labor allocation, and working hours analysis to optimize productivity
  • Perform additional operational tasks as assigned by the Director of Operations or Senior Manager

Requirements
Qualifications:
  • Bachelor's degree in business management, Supply Chain, or related field preferred
  • Minimum of 5 years of logistics or operations experience in a leadership capacity
  • Strong knowledge of warehouse operations, service level agreements, and KPI management
  • Experience managing budgets, labor planning, and operational resources
  • Demonstrated ability to lead teams, drive accountability, and implement continuous improvement initiatives
  • Proficiency in Microsoft Office and warehouse management systems
  • Ability to stand, walk, bend, and sit for extended periods during the workday
  • Ability to work in environments with moving mechanical parts, electrical equipment, vibration, and varying temperatures
  • Ability to wear the required Personal Protective Equipment while on the shop floor
  • Must pass background check and drug screen as required

Work Environment:
• Work is performed in both warehouse and office settings
• Regular exposure to moving mechanical parts, electrical equipment, and automated systems
• Exposure to wet, humid, and occasionally loud noise conditions
• Frequent standing, walking, bending, and reaching throughout the shift
• Required use of Personal Protective Equipment while on the production floor
About Schnellecke Logistics:
Schnellecke Logistics is a global logistics provider specializing in value-added logistics solutions for the automotive and industrial sectors. The company is committed to operational excellence, safety, quality, and continuous improvement while delivering reliable supply chain support to its customers. Schnellecke Group is a globally recognized third-party logistics provider with over 80 years of experience delivering innovative supply chain solutions. Founded in Wolfsburg, Germany, and still family-owned and operated by the third generation, Schnellecke combines strong local roots with a global presence. Today, we operate more than 70 facilities worldwide with over 2,000,000 square meters of logistics space supporting customers across the automotive and industrial sectors.
At Schnellecke, we are committed to building strong teams, investing in employee development, and creating an environment where individuals can grow their careers while contributing to meaningful work across the global supply chain.
EEOC Statement:
Schnellecke Logistics is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.

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