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Customer Operations Manager Jobs in Montgomery, AL

CVS Health

Operations Manager

Tuskegee, AL

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Prattville, AL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

gulfeagle

Operations Manager

Montgomery, AL · On-site

Operations Manager Summary: Gulfeagle Supply is searching for an inspired leader that is prepared ... Ensures that all customer complaints and problems are handled promptly. This includes all delivery ...

Via

Operations Manager

Montgomery, AL

$65K - $90K/yr

Operationally experienced, with a background in people management, logistics, customer service, or ... operations * You are comfortable working around Class B/Class A vehicles and understand the ...

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Customer Operations Manager information

See Montgomery, AL salary details

$44K

$122.3K

$134K

How much do customer operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer operations manager in Montgomery, AL is $122,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,600.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Montgomery, AL?

The most popular types of Customer Operations jobs in Montgomery, AL are:

What are popular job titles related to Customer Operations Manager jobs in Montgomery, AL?

For Customer Operations Manager jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Montgomery, AL look for?

The top searched job categories for Customer Operations Manager jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Customer Operations Manager jobs?

Cities near Montgomery, AL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Montgomery, AL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $122,343 per year, or $58.8 per hour.

Customer Relations Operations Manager

Montgomery, AL • On-site

Conduent, Inc.
IT Services • 10K+ employees

6.1

Company rating: 6.1 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

36th of 72 rated call and contact centers

Recommended by students

Paid breaks

Recommended by parents

Learn more about Conduent, Inc.external

$97K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description


The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders.
This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
  • Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
  • Oversee Call Centers and Mailroom services.
  • Lead and support Call Center Managers.
  • Ensure SLAs and KPIs are met or exceeded.
  • Conduct audits and present quarterly agency reports.
  • Monitor customer satisfaction and drive continuous improvement.

Required Qualifications
  • Bachelor's degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
  • 8+ years managing Medicaid or major healthcare payer operations.
  • Strong call center leadership experience.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced, high-stress environment.
  • Must complete a background check that includes fingerprinting.

Preferred Qualifications
  • Medicaid program support experience.
  • Government healthcare contract experience.
  • Executive stakeholder presentation experience.

Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
  • Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You
Perks and rewards designed for you:
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
  • Bring your authentic self to work.
  • Grow and thrive, both personally and professionally.
  • Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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What Conduent employees say

Pay

Benefits

Hours and flexibility

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