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Customer Operations Manager Jobs in Pennsylvania

PIRTEK South Hills

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

PIRTEK York

Operations Manager

York, PA · On-site

$1.0K - $1.5K/wk

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

Charlestown Landscaping

Operations Manager

Malvern, PA · On-site

... customer service. * Ensure that commercial maintenance and commercial enhancements are completed ... Manage snow operations with the help of the Snow Operations Manager. * Order and coordinate ...

redbox+ Dumpsters

Operations Manager

Easton, PA · On-site

$90K - $120K/yr

Our unmatched customer care standards and innovative solutions make us industry leaders. **Role and Responsibilities:** As an Operations Manager, you will play a crucial role in overseeing and ...

CVS Health

Operations Manager

Pittsburgh, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Philadelphia, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PIRTEK

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

CVS Health

Operations Manager

Mechanicsburg, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Philadelphia, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Jenkintown, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cranberry Township, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Bala Cynwyd, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Allentown, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Pocono Summit, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PIRTEK

Operations Manager

York, PA · On-site

$1.0K - $1.5K/wk

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Pennsylvania

Customer Operations Manager information

See Pennsylvania salary details

$44.6K

$124K

$135.8K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Pennsylvania is $123,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,300.00 and $134,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Pennsylvania?

The most popular types of Customer Operations jobs in Pennsylvania are:

What are popular job titles related to Customer Operations Manager jobs in Pennsylvania?

For Customer Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Customer Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Operations Manager jobs?

Cities in Pennsylvania with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $123,974 per year, or $59.6 per hour.

Director of Customer Operations & Fulfillment

Lutron Electronics Co., Inc

Coopersburg, PA • On-site

$120 - $150/hr

Other

Re-posted 14 days ago

Lutron Electronics rating

8.6

Company rating: 8.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

27th of 159 rated electronics manufacturers

Job description

Overview

As the Director of Customer Operations & Fulfillment, based at our World Headquarters in Coopersburg, PA, you will be the driving force behind customer‑centric operational excellence across our manufacturing, purchasing, warehousing, and logistics network. In this role, you ensure that every step of our end‑to‑end operation delivers on the promise we make to our customers.

You will shape strategy, lead highly collaborative cross‑functional teams, and champion continuous improvement to elevate both the customer experience and overall business performance. You thrive on partnership, clarity, and action — and you bring a customer‑first mindset to every decision you make.

You will also serve as a key operational advisor to leadership, helping guide strategic decisions while developing and executing a best‑in‑class fulfillment strategy that ensures high service levels, customer satisfaction, and operational efficiency.

Responsibilities
  • Lead Voice of Customer (VoC) programs, transforming customer insights into actionable improvements across the supply chain.
  • Develop and implement customer‑focused operational strategies that support long‑term growth and scale our delivery capabilities as the business expands.
  • Align KPIs across manufacturing, warehousing, and logistics with customer satisfaction goals, and provide clear, data‑driven performance insights to senior leadership.
  • Ensure excellence in fulfillment performance, including Fill Rate, Order Accuracy, and on‑time delivery to customer dock or home.
  • Serve as the voice of the customer, ensuring their needs guide operational priorities, trade‑offs, and decision‑making.
  • Drive root‑cause analysis and corrective actions for recurring issues, partnering closely with Continuous Improvement teams and escalating to global process owners when needed.
  • Collaborate deeply across supply chain, logistics, sales, and customer service, fostering alignment and shared accountability for customer outcomes.
  • Lead escalation management for critical customer‑impacting issues, ensuring rapid triage, clear communication, and effective resolution.
  • Develop and execute contingency plans
  • Lead large‑scale operational improvement initiatives focused on enhancing customer satisfaction and end‑to‑end fulfillment performance
  • Build and lead a high‑performing organization by mentoring, developing, and inspiring teams across the function
  • Champion Lean Six Sigma and continuous improvement methodologies to drive operational excellence across fulfillment and distribution
  • Provide senior‑level cross‑functional leadership, partnering closely with sales, customer service, manufacturing, supply chain, procurement, IT, and finance
Qualifications
  • Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field
  • 15+ years of experience post academics with 5+ years’ experience in a manufacturing environment.
  • 5+ years’ experience building & developing high performance teams, and you are known for your ability to influence without authority
  • Certifications in Lean, Six Sigma, or similar continuous improvement methodologies preferred

This role is ideal for someone who:

  • Loves working cross‑functionally and building strong partnerships
  • Is energized by solving complex operational challenges
  • Thinks like a customer and advocates for them relentlessly
  • Moves quickly, drives clarity, and inspires action
  • Balances strategic thinking with hands‑on leadership
  • Desires to build a world class team

Lutron Electronics is an Equal Opportunity – Affimative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

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