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Customer Operations Manager Jobs in State College, PA

Scholar Hotels

Operations Manager

State College, PA · On-site

Operations Manager The position will be responsible for supervising/managing/overseeing the ... Strong customer service orientation and skills. * Excellent listening skills. * Exceptional detail ...

Petco

Veterinary Practice Manager

State College, PA · On-site

The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer ...

Petco

Veterinary Practice Manager

State College, PA · On-site

The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer ...

Waste Management

CDL Truck Driver-Apprentice

Huntingdon, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Novolex Corporate

Production Manager

Milesburg, PA · On-site

$110K - $130K/yr

The Operations Manager will support Converting and Extrusion Production teams, assisting with ... customer service. * Oversee materials and inventory. * Conduct budget reviews and report cost plans ...

Novolex Corporate

Production Manager

Milesburg, PA

$52.88 - $62.50/hr

The Operations Manager will support Converting and Extrusion Production teams, assisting with ... customer service. * Oversee materials and inventory. * Conduct budget reviews and report cost plans ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in State College, PA

Customer Operations Manager information

See State College, PA salary details

$43.5K

$121K

$132.5K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in State College, PA is $120,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,100.00 and $131,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in State College, PA look for?

The top searched job categories for Customer Operations Manager jobs in State College, PA are:

What cities near State College, PA are hiring for Customer Operations Manager jobs?

Cities near State College, PA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in State College, PA as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $120,956 per year, or $58.2 per hour.

Operations Manager

Scholar Hotels

State College, PA • On-site

Full-time

Re-posted yesterday

Job description

Operations Manager

The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)
This position reports to the Assistant General Manager.

Job Requirements:

  • Coordinate various Departments on behalf of Assistant General Manager.
  • Cover management shifts in various departments when needed
  • Experience supervising Rooms Departments and Food & Beverage
  • Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
  • Experience developing standards and operating procedures.
  • Thorough understanding of yield management principles.
  • Participate in MOD program.


Leadership Requirements:

  • Ability to manage change effectively.
  • Provide leadership to the departments to achieve their goals and objectives.
  • Communicate the goals and objectives and inspire employees to achieve those goals.

Managerial Requirements:

  • Clear, concise written and verbal communication skills.
  • Ability to clearly and concisely present technical subjects.
  • Demonstrate team building experience.
  • Track record promoting an atmosphere of teamwork.
  • Demonstrate ability to lead by example.
  • Build morale and spirit.
  • Participative management style.
  • Use a "hands-on" approach to management.
  • Solid career progression up through the ranks.
  • Abilities to inspire, train, and develop people for promotion.
  • Experience training and cross-training employees.
  • Instill a guest service attitude in all employees.
  • Instill a "can-do" attitude in employees.
  • Coach employees how to resolve and de-escalate conflicts.
  • Instill a calm, organized approach in all situations.

Business Skills:

  • Strong technical skills.
  • Excellent time management skills.
  • Strong organizational skills.
  • Excellent knowledge of computers.
  • Strong customer service orientation and skills.
  • Excellent listening skills.
  • Exceptional detail in follow-up.
  • Strong budgetary, projections, and cost control skills.
  • Follow/enforce company policies and procedures.
  • Resolve problems.
  • Assume responsibility/accountability.
  • Understand security requirements.
  • Thorough understanding of HR requirements and regulatory agency requirements.
  • Create courteous, friendly, professional work environment.
  • Provide overall direction, coordination, and ongoing evaluation of operations.
  • Creative problem solving skills.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Think creatively.
  • Forecasting skills.

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