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Customer Operations Manager Jobs in Erie, PA (NOW HIRING)

CVS Health

Operations Manager

Erie, PA

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Metz Culinary Management

Operations Manager

Erie, PA · On-site

... customer service. Cultivating Culture: Build positive team dynamics by prioritizing open ... Prior experience managing multi-unit culinary operations, preferably within a K-12 contract food ...

GEODIS

Operations Manager-Final Mile

Erie, PA · On-site

$50K - $55K/hr

Operations Manager- Final Mile Who We Are: GEODIS specializes in unlocking business value in a ... Partners with the customer to maintain a high level of customer satisfaction by communicating ...

Erie Events

Operations

Erie, PA · On-site

$14/hr

Operations Manager / Crew Leader FACILITY : Warner Theatre Hourly Range: $14.00/Per Hour POSITION ... customer services, maintenance, safety and cleanliness of the Warner Theatre. He/she will assist ...

At Home Stores LLC

Operations Lead - PT

Erie, PA · On-site

The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping ...

At Home Stores

Operations Lead - PT

Erie, PA

The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping ...

Waste Management

Apprentice, Driver

Erie, PA · On-site

Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Waste Management

Apprentice, Driver

Erie, PA · On-site

Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Waste Management

Apprentice, Driver

Erie, PA · On-site

Communicates customer requests to Dispatch or Operations Manager. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Erie Events

Operations

Erie, PA · On-site

$13 - $15/hr

Operations Manager PAY RANGE: $13.00 - $15.00 per hour Plus participation in a service charge ... Customer Service: Provide friendly, professional service to guests, vendors, and clients with a can ...

Waste Management

Driver-Residential

Erie, PA

$18.50 - $25/hr

Communicates customer requests to Operations Manager or Dispatch. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Waste Management

Driver

Erie, PA

Communicates customer requests to Operations Manager or Dispatch. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

Waste Management

Driver

Erie, PA · On-site

Communicates customer requests to Operations Manager or Dispatch. * Completely dumps all receptacles and leaves the customer's location clean and free of debris. * Follows route assignments as ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Erie, PA

Customer Operations Manager information

See Erie, PA salary details

$43.1K

$119.8K

$131.3K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Erie, PA is $119,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,800.00 and $129,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Erie, PA look for?

The top searched job categories for Customer Operations Manager jobs in Erie, PA are:

What cities near Erie, PA are hiring for Customer Operations Manager jobs?

Cities near Erie, PA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Erie, PA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $119,823 per year, or $57.6 per hour.

Operations Manager

CVS Health

Erie, PA

$18 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

    • Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

    Essential Functions:

    1. Management

    Lead others and work effectively with store crews

    Supervise, assign and direct activities of the store's crew

    Effectively communicate information to store crew and supervisors in an open and timely manner

    Support Store Manager with actions plans for operational and service improvement

    2. Customer Service

    Assist customers with their questions, problems and complaints

    Promote CVS customer service culture (greet, offer help, and thank)


    Required Qualifications
    • Deductive reasoning ability, advanced analytical skills and computer skills.
    • Advanced communication skills, leadership, supervision, and influencing skill
    • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    Preferred Qualifications
    • Experience as a retail manager or supervisor

    Education

    High School diploma or equivalent preferred but not required.

    Anticipated Weekly Hours

    40

    Time Type

    Full time

    Pay Range

    The typical pay range for this role is:

    $18.00 - $28.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

    This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


    Additional details about available benefits are provided during the application process and on Benefits Moments.

    We anticipate the application window for this opening will close on: 11/07/2026

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

    What CVS Health employees say

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    Get the full story on Breakroom

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