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Customer Operations Manager Jobs in Oregon (NOW HIRING)

Lively

OR

... customers and internal operations teams. A key focus will be on implementing operational ... The Payment Operations Manager will also collaborate with internal teams to identify and resolve ...

Metro Ports

Operations Manager I

Portland, OR · On-site

The Operations Manager I partners closely with Metro Ports, customers, and external stakeholders to execute operational plans that support service commitments and business objectives. Essential ...

Amazon

Sr. Operations Manager

Troutdale, OR · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Amazon

Operations Manager, RSR

Central Point, OR · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ...

Curbell, Inc.

Regional Operations Manager

Portland, OR

$81K - $122K/yr

The Regional Operations Manager will need to be able to communicate the correct course of action to ... Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks.

Petco

OR · On-site

... customer and patient experience; * contentious issues are dealt with and resolved as they occur ... Manage operational oversight of multiple hospitals within assigned market * Manage overall business ...

Walgreens

Pharmacy Operations Manager

Warrenton, OR · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Redmond, OR · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Clackamas, OR · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Portland, OR · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Newberg, OR · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Oregon

Customer Operations Manager information

See Oregon salary details

$47K

$130.8K

$143.3K

How much do customer operations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer operations manager in Oregon is $130,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,700.00 and $141,700.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Oregon? For Customer Operations Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Oregon look for? The top searched job categories for Customer Operations Manager jobs in Oregon are:
What cities in Oregon are hiring for Customer Operations Manager jobs? Cities in Oregon with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Oregon as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $130,762 per year, or $62.9 per hour.
Payment Operations Manager

Payment Operations Manager

Lively

OR

Other

Posted 8 days ago

Job description

About the Role

The Payment Operations Manager will lead and optimize the operational programs for all debit card operations, with a critical focus on fraud management, supply chain efficiency, and tooling. As the primary liaison with bank partners and card processors, this role is key to delivering an exceptional stakeholder experience, advocating for both external customers and internal operations teams. A key focus will be on implementing operational efficiencies and reducing support tickets related to debit card operations. The Payment Operations Manager will also collaborate with internal teams to identify and resolve operational challenges, analyze data to inform strategic decisions, and develop data-driven fraud prevention strategies.

Responsibilities

  • Serve as the primary point of contact for all debit card operations, addressing inquiries and issues from both internal and external stakeholders across the company.
  • Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives.
  • Own and manage relationships with key vendors, including card processors, card printers, BIN sponsors, and other critical service providers, to ensure the successful operation of debit card programs.
  • Oversee the debit card supply chain, including collateral ordering, in conjunction with third-party vendors to guarantee timely card issuance to members.
  • Act as the primary systems administrator for all card processing platforms, working closely with processor partners to troubleshoot and resolve issues across the organization, maintaining smooth operation of card programs.
  • Manage and resolve cardholder disputes within the card processor system, ensuring timely and accurate resolution.
  • Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit card operations, reducing operational costs and improving service delivery.
  • Create and maintain comprehensive internal documentation for all debit card related processes, ensuring knowledge sharing and consistency.
  • Develop, implement, and manage fraud rules and strategies to minimize financial losses while maintaining a positive customer experience.
  • Oversee, evaluate, and optimize tooling related to debit card operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies.
  • Monitor fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activity.

Skills & Experience

  • 5+ years relevant experience in payment operations/debit cards.
  • Ability to effectively manage projects, including management methodologies, timelines, and stakeholder communication.
  • Experience identifying, assessing, and mitigating risks related to payment operations, compliance, and vendor performance.
  • Understanding of relevant regulations related to debit card operations and payment processing (e.g., PCI DSS, KYC/AML).
  • Experience ensuring compliance alongside ability to stay up-to-date with regulatory changes.
  • Understanding of Fiserv systems (Mainframe, Service Center, Web Portal, etc..).
  • Ability to implement new processes and tools with rigorous change management compliance.
  • Strong analytical skills with the ability to interpret complex data sets to identify fraud patterns and trends.
  • Proficiency in data analysis and reporting tools (e.g., Excel, SQL, or specific fraud analysis platforms).
  • Experience developing and utilizing data-driven fraud strategies.
  • Ability to train other team members on new processes and systems with experience developing supporting materials.
  • Experience collaborating effectively with Product, Engineering, Member Support, and Finance.

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